Experience Investigators by 360Connext

FEBRUARY 3, 2020

Thriving employees perform 27% better than non-thriving employees, including 89% better on innovation, and they are 79% more committed to the organization. The occasional company-wide training workshop. On-site CX Workshops. Workshops are an incredible way to train your team in a collaborative and interactive way.

Workshop 197

Workshop Healthcare Sales Financial 197

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. ’s 9 Binge-Worthy Marketing Podcasts.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness. As you consider your own CX strategy, remember that it’s a team effort.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

2021 114

2021 Innovation Workshop Leadership 114

eglobalis

OCTOBER 1, 2017

Workshops of the best CX community around the globe. Help to develop your unique Customer Experience, and creating innovative ideas, using design thinking and services design and other customer strategy design technics. Our Local Leadership Team in Germany, Switzerland and Austria. Access to a group of CX experts.

Customer Experience Professionals 157

Customer Experience Professionals CEM Customer Experience 2011 157

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Why remain an order-taker when you can develop into an innovator and revenue-generator?

Leadership 66

Leadership Workshop 2020 Innovation 66

Customer Bliss

NOVEMBER 23, 2016

Proactive experience reliability and innovation. One-company leadership, accountability, and culture. Using this audit in a workshop setting is very powerful, and something we often do at the beginning of coaching. Those are: Customers as assets. Align around experience. Build a customer listening path.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

Maz Iqbal

OCTOBER 30, 2014

Some time ago I found myself in a workshop listening to and observing that which was occurring. And that future included the label of ‘a customer-centric organisation’ There was much talk about customer obsession, trust, customer experience innovation etc. Innovation is not simply a matter of process / methodology.

Innovation 69

Innovation Customer Centricity Workshop Leadership 69

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. In my speaking programs and workshops , some attendees still equate cost containment with revenue generation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization?

Leadership 99

Leadership Innovation Workshop Consulting 99

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Building trust through your purpose-driven, professional innovation. What type of personal and professional outcome do you truly expect if your actions do not completely fulfill yourself? Who am I and what do I do?

Workshop 102

Workshop Innovation Leadership Consulting 102

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

MARCH 9, 2022

Over the past five years, I’ve written about its importance in your professional innovation and cross functional leadership success. Do you prefer to be an order-taker or an innovator? Check out my keynotes, workshops, and coaching to get started. Traditionalist or explorer?

Social Media 101

Social Media Innovation Workshop Leadership 101

Experience Investigators by 360Connext

JUNE 13, 2023

Customer experience requires attention, discipline, and meaningful leadership. It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. But I disagree with those who say they should be out of a job.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator?

Workshop 87

Workshop Innovation Leadership Definition 87

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies. Contact me at this link. One millimeter at a time.

Blog 73

Blog Workshop Leadership 2020 73

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 99

Leadership Workshop Consulting Presentation 99

One Millimeter Mindset

NOVEMBER 17, 2021

Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on purpose-driven, professional innovation. is available on Amazon.com.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients. Contact me here.

Workshop 91

Workshop Leadership Consulting Presentation 91

One Millimeter Mindset

DECEMBER 15, 2021

Why not leverage existing core competencies with a smidge more of creativity and innovation? Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. Not the creative and innovative type? What’s not to love about that type of opportunity?

Innovation 90

Innovation B2C Workshop 2022 90

One Millimeter Mindset

NOVEMBER 24, 2021

Instead, they target fulfilling more strategic, cross-functional leadership roles. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Building trust through your purpose-driven, professional innovation.

2021 18

2021 Blog Leadership Workshop 18

Experience Investigators by 360Connext

OCTOBER 2, 2024

No matter how innovative or truly useful your product or service is, one thing will always separate successful companies from the rest: Customer experience (CX). You can hear everything we learned and access resources to help in this free quick start guide to CX leadership. Your core business offering is your foundation.

Consulting 143

Consulting Customer Experience Leadership Customers 143

Alida

NOVEMBER 8, 2017

In our Q&A below, Kelly discusses how companies can build common goals to achieve customer centricity, when she realized that passion and empathy were equally important for leadership and how business leader Jack Welch inspires her. We must listen to them and innovate to meet their needs. We must do the same with our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. But also, you discover the key to client success, as well.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

One Millimeter Mindset

JULY 9, 2020

But, because of the post-sale support continuum and new product innovation your company offers them. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. As a result, clients are loyal to your company: not because of a salesperson who may not even be around at renewal.

Workshop 96

Workshop Sales Leadership Innovation 96

Retently

OCTOBER 28, 2024

Replacing employees, particularly in leadership roles, can cost up to 200% of their salary. By aligning their career path with the company’s objectives, you can keep them invested and plan for future leadership roles. Leadership Support: How Can I Help You Succeed?

Net Promoter Score 78

Net Promoter Score Leadership Feedback Culture 78

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. All of the people who touch that project. is available on Amazon.com.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

ShepHyken

OCTOBER 1, 2024

You can also email it to all employees. Wednesday is Innovation Day. Participation guarantees entry into a prize drawing, celebrating the spirit of innovation rather than competition. Let’s make Thursday about food. And if you really want to show how much they are appreciated, have the leadership or management serve it up.

2024 93

2024 Customer Service Workshop Customer Service Training 93

One Millimeter Mindset

JANUARY 5, 2021

Before you earn one more professional certification or degree, ask yourself how and why your education impacts your professional habits, mindset and innovation. If you continue to choose people, relationships, and solutions which are comfortable, rather than innovative, you reinforce rather than avoid professional complacency.

2021 92

2021 Workshop Innovation Leadership 92

One Millimeter Mindset

MAY 28, 2020

What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? And why remain regarded as an order-taker, when you can become an innovator? What role will you play? Active participant or spectator? Contact me right here.

Workshop 89

Workshop Entertainment Leadership Presentation 89

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

SEPTEMBER 15, 2020

Mutually developing networks of internal go-to resources who target making a difference is a mission-critical strategy for cross-functional leadership. Thus, you are perceived as an innovator and contributing revenue-generator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Leadership 86

Leadership Workshop Innovation Presentation 86

One Millimeter Mindset

APRIL 19, 2023

In my keynotes and workshops, I address the dynamics, personas, and intangibles of some of the great teams I’ve worked with. First, you have expanded expectations of yourself because you professionally innovate and become less risk averse. Contact me and let’s create teams which are remarkable, relevant, and valuable, together.

Consulting 89

Consulting Innovation Workshop Leadership 89

Experience Investigators by 360Connext

NOVEMBER 3, 2020

The new customer service agent has a very different employee journey than the Chief Innovation Officer. Sit down with your leadership team and ask: Is the employee engaged with your brand promise, your customer experience mission, and understanding the ideal customer journey? Just like customers, no two employees are alike.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

One Millimeter Mindset

AUGUST 25, 2021

In speaking to, conducting workshops for, and coaching professionals like you, the most common professional assumptions shared with me are listed, below. Babette Ten Haken: Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Workshop 106

Workshop Culture Leadership Innovation 106