Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

C Space

JULY 21, 2020

eBay and PayPal ‘s five-year operating agreement has just ended, and the online marketplace is eyeing billions in new potential revenue by managing its payments in-house. Fast-casual restaurant operator Chipotle is turning to product innovation to win over reluctant customers, investing in new food and beverage offerings.

2020 52

2020 Brands Transportation 2002 52

SurveySensum

JULY 19, 2023

This experiential approach allows customers to truly understand the Tesla brand and its commitment to sustainable transportation, creating a memorable and influential retail experience. By gathering customer feedback in real-time Amazon streamlined its supply chain management and website from order placement to delivery.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. And, since Currency Alliance is not in the data management business, I hope these trends are considered as unbiased.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. Using AI to improve profitability of pricing and promotions.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52