eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. This design naturally promotes collaboration and diminishes the relevance of silos by reducing the barriers that often exist between departments or management levels.

2020 443

2020 Customer Journey Mapping Culture Innovation 443

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.

Brands 284

Brands Management Multi-Channel Social Media 284

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.

Customer Experience 296

Customer Experience Leadership Innovation Workshop 296

InMoment XI

OCTOBER 7, 2024

To dive deeper into these advancements, speak with an expert or contact a dedicated account manager. Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.”

Events 243

Events Competitive Advantage Innovation 2024 243

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Table of Contents: What is Contact Center Management? They may focus on one particular area or team within the operation.

Contact Center 52

Contact Center Management Call Center Measurement 52

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

2024 195

2024 Social Media Innovation Document 195

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. SharedValue #VCSummit. Emma Clark (@EmmaRClark) July 21, 2016.

2016 162

2016 Customer Experience E Commerce Insurance 162

Gainsight

MAY 24, 2022

Product managers know this all too well. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.”

Innovation 105

Innovation Roadmap Information Communication 105

Customer Bliss

NOVEMBER 29, 2016

Peeples is a versatile strategist who combines her keen market sense and strong orientation in top line growth and negotiations with her experience, entrepreneurial spirit and business acumen to transform innovative ideas into profits. Create a roadmap with simple initial wins. Make sure the CCO has a seat at the C-Suite table.

Chief Customer Officer 217

Chief Customer Officer Leadership Metrics Roadmap 217

CSM Magazine

NOVEMBER 21, 2024

a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises.

2024 52

2024 Roadmap Innovation Contact Center 52

Comm100

FEBRUARY 12, 2025

We regularly schedule onsite visits to clients across the globe to go over new features, strategize, and build roadmaps for long-term success. Since moving to Comm100, they have managed to streamline intake processes, reduce missed opportunities, and ensure consistency in client interactions.

Connections 52

Connections Roadmap Demo 2024 52

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Social Media 62

Social Media Banking 2027 Roadmap 62

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. Register Now. You can unsubscribe anytime.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management 2023 Roadmap 59

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. Here’s who they are, and how they did it.

2024 52

2024 Customer Success ROI Innovation 52

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

GetFeedback

MAY 4, 2018

Get their take before you develop new features and plan the product roadmap. Sure, they can inspire innovation and help you build more customer-centric products, but they can also be a major dredge to analyze, prioritize, and implement. There are plenty of tried-and-true methods for managing feature requests.

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

InMoment XI

AUGUST 25, 2023

A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

ROI 195

ROI Net Promoter Score Webinar Financial 195

One Millimeter Mindset

JANUARY 25, 2023

Learning new stuff happens outside the boundaries, and between the lines, of formatted sales and customer service scripts, as well as project management templates. You fall short when managing projects which could have resulted in enduring and valuable outcomes. Want to create your professional roadmap to increased collaboration?

Consulting 88

Consulting Innovation Roadmap Leadership 88

Gainsight

SEPTEMBER 1, 2022

To be sure, Product Managers spend a lot of time deciding which features need to be added to their product. But with multiple products and new urgent bugs and features to manage daily, it can be hard to focus on an organization’s bigger vision. PMs can solve these challenges with a data-based product roadmap.

Roadmap 52

Roadmap Net Promoter Score Document Metrics 52

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. Scott and his team have actually developed a ‘Northern Lab,’ which is akin to a customer room centered on innovation and human-centered design. A squeaky wheel that got escalated.

Customer Experience 183

Customer Experience Chief Customer Officer Books Roadmap 183

InMoment XI

OCTOBER 10, 2023

Resolution Time, which is commonly used in case management strategies, measures the total time taken to address and resolve a customer’s query or concern. They can innovate, adapt, and evolve, ensuring that their customer service strategies are always in alignment with customer expectations.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Their stories can inspire your own initiatives and provide a roadmap for future successes. Why Attend Pulse Europe 2024?

2024 52

2024 Customer Success Sports Leadership 52

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. It takes two to tango The updated logo reinforces innovation and momentum, while clarifying that we support enterprise businesses and revenue leaders.

Brands 62

Brands 2024 Customer Success 2025 62

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Files are difficult to manage, organize, and send across organizations.

Innovation 98

Innovation Sports 2001 Customer Centricity 98

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management Books Financial 69

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. An executive invested in the customer experience will inspire innovation and motivate their team. Focus on just a few feedback channels at first to get comfortable with the process. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. Therefore it’s important to innovate on the areas of your customer support program that are highest priority to your business. Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business.

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

Thematic

MARCH 30, 2025

Loop in stakeholders: Involve people at all levels—from frontline agents to product managers to executives—so everyone understands the importance of being customer-centric. For example, insights about a recurring bug should be visible not just to engineers but also to account managers, who are in direct contact with customers.

Feedback 62

Feedback Customer Centricity Culture Customers 62

Gainsight

NOVEMBER 26, 2024

Whether it was playing pong, searching for the best espresso, getting down with Dance Dance Revolution, chowing down at the secret poké station, or—oh right, it’s a work conference—I meant soaking in numerous insightful tracks, keynotes, and running the executive meeting center along with Kristen Keller , Field Marketing Manager, Gainsight.

2024 52

2024 Events 2025 Consulting 52

Customer Bliss

JULY 26, 2018

Around the 2-year mark, after William spent more time working together with his team and agency partners, they started to flesh out agency roadmaps to clarify roles and communication processes. Since the IT teams dedicated 1-2 years developing a communications strategy and roadmaps, more trust began to develop between these agency partners.

Government 111

Government Chief Customer Officer Roadmap Document 111

Oracle

JANUARY 22, 2021

Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching. Innovations change online payments.

Financial 110

Financial Consumers Banking Innovation 110

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. Adopting automation technology with machine learning and AI capabilities will improve how you manage your facilities at a high level. Keep Your Employees Focused on What Matters.

Blog 113

Blog Customer Experience Roadmap Technology 113

Talkdesk

MARCH 12, 2020

Managing this intersection is Jennifer Lundberg’s primary role, and she’s done it for organizations of all types: “I think if you can come up with a function for contact centers, we cover it.”. This spirit of innovation was a key driver for adopting Talkdesk. “We We wanted something that was innovative.” Choosing Talkdesk.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60