CSM Magazine

DECEMBER 9, 2024

Entitled “Unlock CX Innovation,” the webinar promises to tackle head-on why cloud transitions are falling short and, more importantly, how to ensure your organisation doesn’t become another cautionary tale. Traditional on-premise systems, while reliable, are increasingly becoming innovation bottlenecks.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. Forecast emerging trends: Helping businesses innovate before the market shifts. So let’s break it down.

Social Media 62

Social Media Banking 2027 Roadmap 62

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. Here’s who they are, and how they did it.

2024 52

2024 Customer Success ROI Innovation 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? Register Now.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

Experience Investigators by 360Connext

AUGUST 22, 2023

An executive invested in the customer experience will inspire innovation and motivate their team. Start Designing Great Customer Experiences Today Investing in your customer experience creates an ongoing cycle of innovation that helps your business stay ahead of the competition.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

BirdEye

DECEMBER 19, 2024

Instead of managing tedious marketing tasks, your team can focus on developing innovative marketing strategies. Start small, scale smart Begin with focused AI integrations in areas where you can measure clear ROI, such as automating repetitive tasks or enhancing social media management.

Marketing 52

Marketing Social Media Hospitality ROI 52

TechSee

DECEMBER 16, 2020

The simplicity, seamless integration, and speedy implementation of the Visual Remote Assistant offering improves CX and drives high user adoption, translating into a greater ROI. The post The dynamic duo: TechSee and Salesforce power ahead to drive digital transformation appeared first on TechSee.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. They provide clear directives, guiding businesses on where to act, how to improve, and when to innovate.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. How will your solutions’ roadmap help me deliver continued innovation and impact?

Roadmap 109

Roadmap ROI Technology Customer Success 109

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Financial Consulting 59

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

C3Centricity

DECEMBER 31, 2018

This post lays out the importance of being data driven, innovative, collaborative and agile to succeed a customer first strategy. If this is your situation, just follow the detailed steps of this post and you will soon be doubling, quadrupling, if not 10x the ROI of your data! It also shares the seven reasons most companies fail.

2018 117

2018 Brands Customer Journey Mapping 2019 117

Thematic

FEBRUARY 24, 2025

When cross-functional teams have access to real-time customer insights, businesses can proactively address pain points, improve engagement, and drive innovation. Enhance Product Roadmap Validation , ensuring new features align with real customer needs rather than guesswork.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. An accomplished speaker and thought leader, Paxson founded CO-OP THINK, an innovation content platform empowering the evolution of mission-driven financial services.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Alida

NOVEMBER 8, 2017

We must listen to them and innovate to meet their needs. What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. We must do the same with our customers. We are truly nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

West Monroe

JULY 24, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries? Innovation and companies must span across industries, and they must think about their business in totality.

B2C 98

B2C Innovation Healthcare Roadmap 98

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. The COVID-19 crisis is and will continue to be incredibly challenging; companies need to embrace the innovations happening now to create moments that truly matter. Enable strategies with ROI potential. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Calabrio

MARCH 22, 2025

Innovate with true cloud-based solutions Leverage cloud-based technologies for scalability, flexibility, and cost-effectiveness, enabling seamless integration and remote access. Choose technology vendors that offer efficient implementation and a short time to ROI, as well as ongoing support, training, and tailored innovation.

Contact Center 52

Contact Center Management Call Center Measurement 52

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

SurveySensum

MARCH 14, 2025

Think of it as your business roadmap guiding you to understand what customers want, how they behave, and where opportunities exist. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments. Market research also ensures that you avoid costly marketing mistakes and maximize ROI.

Marketing 52

Marketing Social Media Demo Insights 52

BirdEye

APRIL 11, 2023

The BCG Matrix organizes everything into: Low volume, low return on investment (ROI) Low volume, high ROI High volume, low ROI High volume, high ROI The BCG Matrix is also effective in evaluating your various marketing channels to determine which are the most effective and worthwhile.

Download 98

Download ROI Financial Return on Investment 98

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Below are some useful tips to get unresponsive customers to finally get back to you. Think about featuring them in industry profiles.

Roadmap 81

Roadmap Blog Metrics ROI 81

CSM Magazine

MARCH 16, 2023

This serves to align the organization’s contact center operational processes, technology ecosystem, and people and provide a complete solution roadmap that yields substantial returns for the bottom line. over five years. From start to finish, Impact Analysis engagements are completed in an average of 30 days.

Contact Center 52

Contact Center Financial Consulting Roadmap 52

Centercode

JANUARY 22, 2021

But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. The most innovative minds in tech know that no instinct or amount of experience beats actually listening to your customers. Read the Centercode ROI Report.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

NetBase

AUGUST 16, 2019

A Roadmap to Meaningful Content. Learn How Companies are Using Social Listening for Their M&A, Sales Channel, Digital Engagement, and Innovation Strategies. Customer Driven Innovation: Surface Unmet Needs Using Category and Competitive Analyses. Creating a Social Listening Program: How Brands & Agencies Can Deliver ROI.

Social Media 62

Social Media 2019 Multi-Channel Roadmap 62

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 68

Roadmap Advertising Return on Investment ROI 68

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Ready to register for Oracle OpenWorld today?

2018 49

2018 Sales Roadmap Loyalty 49

SurveySensum

AUGUST 22, 2023

Upgrade ROI. Updates reflecting user wishes get higher adoption rates, boosting ROI. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Use the Insights Into Your Product Roadmaps Your customers share their expectations and experiences in their feedback. Be precise with features.

Feedback 52

Feedback Net Promoter Score B2B Roadmap 52

CX University

NOVEMBER 7, 2023

Any learners who join the 90 Days Roadmap to CCXP program will be granted access without additional charge upon successfully passing the Customer Experience Specialist (CXS) certification exam. Course Availability Course is available for purchase as a stand-alone program or as an add-on the the CX500 Mastery Series.

Roadmap 52

Roadmap Customer Experience Professionals 2016 ROI 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

West Monroe

AUGUST 12, 2024

They explore how UPS uses data science and AI, optimizes data insights, and balances tech advances to drive innovation and solve strategic challenges. Over the last 10 years, she has driven change by creating strategic visions and long-term roadmaps to drive adoption in data-driven decision-making.

2024 52

2024 ROI Innovation 2025 52

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Banking 40

Banking 2030 Financial ROI 40

Magellan Solutions

FEBRUARY 26, 2024

See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions. Solution : Amazon Connect’s pace-layered approach allowed Priceline to scale AI instantly alongside agent routing innovations to resolve the influx with minimal customer friction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Reference 59

Reference Innovation Roadmap Customer Journey 59

ClearAction

APRIL 17, 2019

Therefore, a two-year or three-year roadmap is the only truly sustainable way to make transformational changes.”. Action — why growth is generated by cross-organizational collaboration in regularly cadenced voice-of-the-customer actioning and innovating workshops with value and closed-loop communication to the customer base.

Management 69

Management Customer Experience Management Books Financial 69