eglobalis
DECEMBER 11, 2024
Testing turns insights into action. Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design. Personalization thrives on experimentation.
eglobalis
NOVEMBER 26, 2024
Empathy must transcend emotional acknowledgment and evolve into a driver of actionable outcomes that solve real problems, align with client goals, and deliver measurable value. Train Teams Effectively: Ensure employees can translate data insights into empathetic actions that align with client priorities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
OCTOBER 17, 2024
Here is why asking the right feedback questions is crucial for your business: They provide relevant and targeted insights. High-quality questions with a clear purpose behind them can capture actionable insights from customers. This question type is excellent for measuring attitudes or perceptions about specific products or services.
eglobalis
NOVEMBER 12, 2024
Instead of traditional metrics, which often emphasize internal performance, client-centered delivery measures success by how well the project addresses the client’s pain points and aspirations. Foster Cross-Functional Collaboration Effective CX requires an organization-wide effort, with insights flowing freely between departments.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.
eglobalis
NOVEMBER 3, 2024
This deeper level of insight requires more than surface-level data; it involves building continuous engagement practices, establishing feedback loops, and leveraging data analysis to capture meaningful insights.
eglobalis
DECEMBER 17, 2024
This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success. Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny.
Advertisement
Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI. The best experiences recognize us, engage us holistically, and treat us as “humans”; giving us a feeling of connectedness and being cared for.
Advertisement
In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. But, how are companies leveraging it - both technically and operationally?
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Advertiser: ZoomInfo
They’ll share what to consider when crafting an ABM strategy, from defining your ideal customer profile to crafting compelling messaging to measuring success. Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo.
Speaker: Rana Gujral, CEO at Behavioral Signals
Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. Traditional call quality monitoring lacks the automation needed to perform at scale across all calls.
Speaker: Liz Richardson and Deena Zenyk
They’re geared up to answer the most common questions,and to offer practical advice and proven insights on how your organization can harness an engaged community to power a customer advocacy strategy. Key outcomes & measurements. Combined, they boast over 25 years of experience helping organizations launch customer advocacy programs.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd. Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer.
Expert insights. Personalized for you.
353 
Let's personalize your content