InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Retently

JANUARY 13, 2025

By measuring the effort your customers expend, youre unlocking insights into what works and what doesnt. The best CES tools are like your trusty sidekick reliable, efficient, and ready to deliver insights when you need them most. With these insights, you can address the problem before it escalates into a flood of complaints.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

InMoment XI

FEBRUARY 3, 2025

Its true that CI software drives positive results for call centers, reducing response times, improving outcomes, and producing data-driven insights for agent coaching. These interactions can be text-based (email, chat) or voice-based (phone, where the conversation is recorded and transcribed) and can originate from many different channels.

Social Media 195

Social Media Events Call Center Multi-Channel 195

eglobalis

JULY 2, 2024

It’s essential to move beyond singular transactional satisfaction and focus on consistent, longitudinal insights to truly understand customer behaviour and preferences. However, its relevance diminishes with delayed insights. The exact same criticism can be made about every metric for everything.

NPS 461

NPS Feedback Net Promoter Score B2C 461

InMoment XI

MARCH 18, 2024

That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.

Insights 195

Insights Multi-Channel Webinar Social Media 195

InMoment XI

OCTOBER 10, 2024

Depending on the size of your social media management team, you may only be able to manage a certain number of accounts, so it is important to know which social channels to prioritize. When setting goals, set specific and measurable goals that can be easily tracked.

Social Media 195

Social Media Management 2024 Multi-Channel 195

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Let’s go!

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies. So, let’s go!

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

2024 78

2024 Multi-Channel NPS Feedback 78

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. So, whether you’re focused on customer experience, product improvements, or marketing strategies, customer insights platforms help you make smarter decisions based on real data—not just gut feelings. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

InMoment XI

NOVEMBER 30, 2023

Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Time-Efficiency Monitoring your brand manually across various online channels can be time-consuming.

Brands 284

Brands Management Multi-Channel Social Media 284

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

BirdEye

FEBRUARY 3, 2025

For businesses, especially those with multiple locations, AI customer review software tools offer a powerful way to not only manage reviews but also unlock growth opportunities through actionable insights. These tools simplify tasks like feedback analysis, trend detection, and extracting key insights.

Feedback 52

Feedback Insights Multi-Channel Demo 52

InMoment XI

FEBRUARY 16, 2024

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. This dynamic interaction not only fosters a more personalised and engaging experience but also encourages customers to share detailed insights.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

TechSee

JANUARY 27, 2025

This typically involved both drawing on historical data and real-time insights. Smart Call Routing: Reasoning can determine whether a customer issue requires a chatbot, a voice agent, or visual AI support, which AI is best suited to resolving this issue, and direct them to the right channel or provider.

Interaction 124

Interaction Average Handle Time Multi-Channel Customer Satisfaction 124

CloudCherry

FEBRUARY 13, 2018

Companies can now drastically reduce the time required to analyze customer feedback at scale , reveal insights and predict trends. The new enhancements also provide a multi-level classification hierarchy – a quick snapshot of higher level themes, and the ability to drill down into specific aspects to look at detailed themes.

Multi-Channel 186

Multi-Channel Insights Feedback Brands 186

Alida

DECEMBER 7, 2018

We caught up with their insights team on their priorities for 2019. QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer. QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer.

Customer Centricity 201

Customer Centricity Retail 2019 E Commerce 201

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. These tools can extract valuable insights such as sentiment analysis , key topics discussed, and the effectiveness of agent responses.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

Joe Rawlinson

NOVEMBER 3, 2024

This leads to more accurate insights and targeted advertising. It channels quick data capture into your backend management systems. Enhancing Multi-channel Interactions Modern consumers anticipate consistent service across all channels, be it online, in-store, or over the phone.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. In other words, a company’s virtual assistant needs to be present across all channels.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Customer Centricity 207

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BlueOcean

NOVEMBER 29, 2023

TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX). Read on for more insight into the total experience strategy. MX The multi experience is the next step in the evolution of the omnichannel experience.

Contact Center 156

Contact Center Multi-Channel Customer Care Touchpoint 156

Thematic

NOVEMBER 18, 2024

You can get a snapshot of sentiment across many channels at the same time. Accuracy AI-powered insights also win when it comes to accuracy. Customer Support Insights: Analyzing customer emails, live chats, and call transcripts can tell you how customers feel about their support experience.

Multi-Channel 62

Multi-Channel Social Media E-support Net Promoter Score 62

Retently

JUNE 24, 2024

This article provides a focused look at demographic surveys that yield meaningful insights for your business decisions. From knowing which questions to ask to applying the insights you gain, expect a comprehensive guide to better connect with those who matter to your business. That’s where demographic surveys come in.

Insights 111

Insights Culture Multi-Channel Consumers 111

InMoment XI

JANUARY 12, 2024

It involves leveraging software such as natural language processing (NLP), machine learning, and artificial intelligence to gain insights from spoken or written conversations. By deciphering the nuances of customer interactions, businesses can gain valuable insights into preferences, sentiments, and pain points.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Document Social Media Financial 52

SurveySensum

DECEMBER 30, 2024

While it shines in NPS insights, CustomerGauge falls short in a few key areas. CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Optimove

DECEMBER 10, 2024

Marketers will also gain insights into leveraging AI to enhance creativity, streamline workflows, and deliver hyper-personalized, impactful customer experiences. For example: Campaign Ideation: AI can suggest ideas for creative themes or angles based on past campaign successes and real-time consumer insights.

Multi-Channel 52

Multi-Channel 2012 Download Innovation 52

BlueOcean

NOVEMBER 13, 2023

CallMiner presents a straightforward, and deeply insightful, overview of what VoC analytics can look like and how that insight plays a role in your business strategy. The multi experience is the evolution of omnichannel experience—the integrated experience that weaves together every channel instead of hopping between them.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

Optimove

FEBRUARY 17, 2025

By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement. Modern consumers expect personalization , real-time relevance, and seamless cross-channel experiences. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Identify critical channels : While a strong online presence translates into a strong reputation, not all channels are equal. With Birdeye, UK businesses can enable multi-location review generation across all targeted platforms.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. Multi-location listing management can be challenging. Consumers research businesses online before booking an appointment or purchasing a product – what they see here greatly matters.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. If youre not actively managing it, youre leaving it to online reviews, social channels, and customer sentiment to define your brand reputation.

Brands 52

Brands Management Multi-Channel Social Media 52