InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Lithium

AUGUST 25, 2021

Khoros CX experts Brian Timmons and Jacob Borgeson answer your frequently asked questions about the Khoros CX Insights solution. The below is a transcript from a live CXI FaQ webinar that aired on August 10. Jacob] What is CX Insights? Jacob] Can you get these insights without buying Khoros CX Insights?

Insights 40

Insights Return on Investment Social Media Consumers 40

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Interact Software’s Kris Morrison also emphasized that you should provide unique insight or value to help customers through this difficult time besides just sending a standard COVID-19 email blast. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. First and foremost, it is imperative to conduct thorough market research to gain insights into your target audience.

ROI 52

ROI Customer Service Marketing Social Media 52

ClientSuccess

JUNE 8, 2022

You can get more insight on preventing customer churn and developing an end-to-end customer lifecycle focused on growth with these additional resources from ClientSuccess : Webinar: Churn Probability Score – How to Recognize Risks and Predict Customer Success. Want to learn more?

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

Confirmit

MAY 27, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

SurveyGizmo

NOVEMBER 4, 2021

Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). Many companies collect data, but smart companies enable their teams to garner insights and then act on the data. — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT.

2022 98

2022 Return on Investment Customer Relationship Management Webinar 98

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). By collecting information from potential leads and customers, survey forms can provide insights into their needs, pain points, and preferences. Tactics Gated content (e.g.,

B2B 52

B2B Marketing Social Media Advertising 52

Confirmit

APRIL 18, 2019

Incorporating customer insights into the daily lives of employees is a real challenge. in this webinar, as they answer questions including: - How can key methodologies such as Customer Journey Mapping help companies to perform better? - Voice of the Customer Webinars. So you need to do more.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

SEPTEMBER 20, 2018

Incorporating customer insights into the daily lives of employees is a real challenge. in this webinar, as they answer questions including: How can key methodologies such as Customer Journey Mapping help companies to perform better? Voice of the Customer Analyst Insight Webinars. So you need to do more.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

Confirmit

OCTOBER 18, 2018

Put in place a Voice of the Customer program that focuses on measuring customer experience – a program that will put powerful insights in the hands of those who can take action and drive improvements at every stage of the customer experience journey. How Does Confirmit Help Your Customer Retention Efforts? Interesting Links. CASE STUDY.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Navigate the Competitive Landscape: Utilize competitive analysis tools to gather insights on your competitors’ strategies, strengths, and weaknesses.

Social Media 52

Social Media Advertising Feedback Multi-Channel 52

Magellan Solutions

NOVEMBER 10, 2023

Instead of persuading clients through disruptive methods, it’s geared towards providing insightful and relevant information through different online platforms. Quality content may revolve around blog posts or guides related to real estate that provide insightful information and address sellers’ and homebuyers’ concerns.

Marketing 52

Marketing Return on Investment ROI Social Media 52

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program? Share the results.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

ChurnZero

FEBRUARY 28, 2020

You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission.

Contact Center 48

Contact Center Return on Investment E-support Government 48

BirdEye

FEBRUARY 21, 2023

They also analyze data insights from analytics tools to provide reports and make recommendations on how to optimize the company’s social media presence best. Getting insights into what people are saying can also be a way to engage with your audience. Growing businesses need a dedicated social media manager for several reasons.

Social Media 98

Social Media Management Multi-Channel ROI 98

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

ChurnZero

MARCH 11, 2020

From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery. Insights from paying customers who have actually used your product often uncover challenges and opportunities that prospective customers can’t.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Confirmit

SEPTEMBER 24, 2018

deliver role-based insights in the right format at the right time. Confirmit enables organizations to develop and implement Customer Experience Management, Employee Engagement and Market Research programs that deliver insight and drive business change. capture the Voice of the Customer across all touchpoints and channels. INFOGRAPHIC.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

ChurnZero

MARCH 3, 2020

It brings together some of the top minds in business and has them share their insights over a multi-day event. If you attend this conference you are sure to walk away with loads of valuable and actionable insights. Upcoming Webinar: Unpacking the Power of the Executive Business Review. See you out on the road!

2020 72

2020 Customer Success Events Workshop 72

Solvvy

OCTOBER 30, 2020

Most chatbot insights don’t provide nearly enough information to understand the whole picture. By automatically resolving customer support issues, many of our customers see a return on investment in as little as 3 months, and Solvvy typically does the same amount of work as roughly 10 full time support agents. No problem.”

Customer Service 48

Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. How Does CEM Software Helps your Business?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. How Does CEM Software Helps your Business?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

Feedback 52

Feedback 2024 Culture Demo 52

Confirmit

SEPTEMBER 24, 2018

deliver role-based insights in the right format at the right time. Confirmit enables organizations to develop and implement Customer Experience Management, Employee Engagement and Market Research programs that deliver insight and drive business change. capture the Voice of the Customer across all touchpoints and channels. INFOGRAPHIC.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

delighted

JULY 27, 2022

When properly incentivized, these customers are also more likely to refer their friends in the future, multiplying the return on investment. For all of these reasons, customer referral programs can be a worthwhile investment. About Ian Floyd. Ian Floyd leads content at Tremendous , a platform helping businesses pay people.

Reference 52

Reference Advertising Return on Investment Customers 52

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. An important goal for a new CS leader is to determine how quickly you can show results for your efforts and justify return on investment.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

ChurnZero

SEPTEMBER 18, 2020

Tips on “listening between the lines” to maximize insights. If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I wasn’t losing any insight by doing it over the phone. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Creating how-to videos and webinars which answer customers’ most frequent questions and showcase how to use new features. Email campaigns that are activated during the set-up stage of a free trial.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63