Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 40

Return on Investment ROI Customer Experience Financial 40

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Interact Software’s Kris Morrison also emphasized that you should provide unique insight or value to help customers through this difficult time besides just sending a standard COVID-19 email blast. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

BirdEye

DECEMBER 30, 2024

This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. Hosting webinars and virtual events: Establish thought leadership by hosting online events that foster trust and enable the capture of contact details for targeted follow-up.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

Think Customers

JUNE 13, 2024

The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month. These four ingredients of genuine fitness have counterparts in CX.

ROI 64

ROI Metrics Webinar Chief Customer Officer 64

Lithium

AUGUST 25, 2021

Khoros CX experts Brian Timmons and Jacob Borgeson answer your frequently asked questions about the Khoros CX Insights solution. The below is a transcript from a live CXI FaQ webinar that aired on August 10. Jacob] What is CX Insights? Jacob] Can you get these insights without buying Khoros CX Insights?

Insights 40

Insights Return on Investment Social Media Consumers 40

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program? Share the results.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

SurveyGizmo

NOVEMBER 4, 2021

Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). Many companies collect data, but smart companies enable their teams to garner insights and then act on the data. — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT.

2022 98

2022 Return on Investment Customer Relationship Management Webinar 98

Confirmit

MAY 27, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

ClientSuccess

JUNE 8, 2022

You can get more insight on preventing customer churn and developing an end-to-end customer lifecycle focused on growth with these additional resources from ClientSuccess : Webinar: Churn Probability Score – How to Recognize Risks and Predict Customer Success. Want to learn more?

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies.

2023 98

2023 Return on Investment Social Media Sales 98

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. First and foremost, it is imperative to conduct thorough market research to gain insights into your target audience.

ROI 52

ROI Customer Service Marketing Social Media 52

Gainsight

MARCH 21, 2019

A retention strategy is really two parts when you break it down: insight and action. Number One: No return on investment—no return at renewal. Obviously this demands some kind of insight into usage. Are you communicating it to your customers through regular webinars and demos? So how do you see this coming?

ROI 78

ROI Webinar Return on Investment Customers 78

ChurnZero

MARCH 3, 2020

It brings together some of the top minds in business and has them share their insights over a multi-day event. If you attend this conference you are sure to walk away with loads of valuable and actionable insights. Upcoming Webinar: Unpacking the Power of the Executive Business Review. See you out on the road!

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

FEBRUARY 28, 2020

You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

BirdEye

FEBRUARY 21, 2023

They also analyze data insights from analytics tools to provide reports and make recommendations on how to optimize the company’s social media presence best. Getting insights into what people are saying can also be a way to engage with your audience. Growing businesses need a dedicated social media manager for several reasons.

Social Media 98

Social Media Management Multi-Channel ROI 98

Confirmit

OCTOBER 18, 2018

Put in place a Voice of the Customer program that focuses on measuring customer experience – a program that will put powerful insights in the hands of those who can take action and drive improvements at every stage of the customer experience journey. How Does Confirmit Help Your Customer Retention Efforts? Interesting Links. CASE STUDY.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. Your emails in this stage can include free trial offers, as well as free content like webinars, videos, or ebooks, all of which should serve to demonstrate the usefulness of your services.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission.

Contact Center 48

Contact Center Return on Investment Government E-support 48

Confirmit

SEPTEMBER 24, 2018

deliver role-based insights in the right format at the right time. Confirmit enables organizations to develop and implement Customer Experience Management, Employee Engagement and Market Research programs that deliver insight and drive business change. capture the Voice of the Customer across all touchpoints and channels. INFOGRAPHIC.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 20, 2018

Incorporating customer insights into the daily lives of employees is a real challenge. in this webinar, as they answer questions including: How can key methodologies such as Customer Journey Mapping help companies to perform better? Voice of the Customer Analyst Insight Webinars. So you need to do more.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). By collecting information from potential leads and customers, survey forms can provide insights into their needs, pain points, and preferences. Tactics Gated content (e.g.,

B2B 52

B2B Marketing Social Media Advertising 52

ChurnZero

MARCH 11, 2020

From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery. Insights from paying customers who have actually used your product often uncover challenges and opportunities that prospective customers can’t.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Confirmit

APRIL 18, 2019

Incorporating customer insights into the daily lives of employees is a real challenge. in this webinar, as they answer questions including: - How can key methodologies such as Customer Journey Mapping help companies to perform better? - Voice of the Customer Webinars. So you need to do more.

Customer Centricity 40

Customer Centricity Net Promoter Score Customer Journey Mapping Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Creating how-to videos and webinars which answer customers’ most frequent questions and showcase how to use new features. Email campaigns that are activated during the set-up stage of a free trial.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. How Does CEM Software Helps your Business?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. How Does CEM Software Helps your Business?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

NICE inContact

SEPTEMBER 27, 2019

First, according to Sitecore, there’s a $3 return on investment expected for every $1 invested in customer experience. Interested in learning more on how customer expectations are changing in the digital age, check out Digital – First Customer Service: The Future is Here Today , our webinar.

Contact Center 55

Contact Center Return on Investment Call Center Interaction 55

Confirmit

SEPTEMBER 24, 2018

deliver role-based insights in the right format at the right time. Confirmit enables organizations to develop and implement Customer Experience Management, Employee Engagement and Market Research programs that deliver insight and drive business change. capture the Voice of the Customer across all touchpoints and channels. INFOGRAPHIC.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

Solvvy

OCTOBER 30, 2020

Most chatbot insights don’t provide nearly enough information to understand the whole picture. By automatically resolving customer support issues, many of our customers see a return on investment in as little as 3 months, and Solvvy typically does the same amount of work as roughly 10 full time support agents. No problem.”

Customer Service 48

Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48

ChurnZero

SEPTEMBER 18, 2020

Tips on “listening between the lines” to maximize insights. If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I wasn’t losing any insight by doing it over the phone. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64