CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. For any B2B business, Service Optimization is the key to achieving business success.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Insights 64

Insights Marketing Innovation Roadmap 64

Lithium

JUNE 4, 2024

Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Webinars & Events Some event areas are limited to Khoros customers only.

2024 52

2024 Webinar Roadmap Events 52

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

InMoment XI

OCTOBER 10, 2023

This article delves deep into the world of customer service metrics, offering insights and actionable takeaways. They provide invaluable insights into customer satisfaction, customer loyalty , and overall experience. Such insights are invaluable. KPIs, as the name suggests, are indicators.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Interact Software’s Kris Morrison also emphasized that you should provide unique insight or value to help customers through this difficult time besides just sending a standard COVID-19 email blast. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

2023 52

2023 Roadmap Webinar Metrics 52

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

2021 52

2021 Roadmap Webinar B2C 52

GetFeedback

JULY 19, 2019

In the book, I wrote, “One of the least-discussed benefits of hugging your haters (complainers) and paying attention to customer feedback is the potential to glean insights about your business that can improve your operations and processes.”. They’re giving you a roadmap to fix whatever it is that ails your business.

Social Media 262

Social Media Feedback Webinar Books 262

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Webinar Tourism 52

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Webinar Details. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality. Date: Thursday, May 30th.

Consumers 40

Consumers Insights Webinar Hospitality 40

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said.

Contact Center 52

Contact Center 2023 Average Handle Time Roadmap 52

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. A Q&A forum for Khoros CX Insights [Session# 1 Morning] Register today, Post your questions in the comments! Advanced Marketing product webinars Watch now. Available On Demand.

2021 52

2021 Webinar Events Download 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Some blog areas are limited to Khoros customers only.

2024 52

2024 NPS Roadmap Insurance 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

ChurnZero

SEPTEMBER 27, 2024

Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow. You can find out more about outcomes based customer success, and watch the webinar in full, here. What outcomes based customer success best practices do Keishla and Stephanie recommend?

Customer Success 52

Customer Success Roadmap Sales Customers 52

NICE inContact

SEPTEMBER 18, 2019

They are creating a strategic roadmap for acquiring and broadly deploying AI call center software. Understand your call center strategy How AI for call centers can transform that strategy How to devise a roadmap to take you from many questions to a focused plan. Their collective experience can help you shape your own AI roadmap.

Contact Center 54

Contact Center Call Center Roadmap 2019 54

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Webinars & Events Some event areas are limited to Khoros customers only. Read the report now and learn how to leverage this year's top trends to your advantage.

2023 52

2023 Omnichannel Webinar Social Media 52

Lithium

NOVEMBER 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Community Roadmap Q&A On September 29, General Manager of Community at Khoros, Nick Hill, answered questions posed by Khoros Communities customers during a live Q+A post a Khoros Roadmap presentation - check out the conversation!

2022 52

2022 Roadmap ROI Social Media 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

2021 52

2021 Webinar Roadmap Blog 52

Experience Investigators by 360Connext

JUNE 22, 2021

This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Ask for input – don’t just offer training or webinars that are solely product-centered. Use that information to inform your roadmap for improvements. Set up alerts to get more details.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Explore trends and act on market insights — all from a single platform. Webinars & Events Some event areas are limited to Khoros customers only. Marketing. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Lithium

JANUARY 7, 2021

Do you have any tips or insights into how your company is adapting? Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Let us know in the comments below. Atlas Discussions. Top Kudoed Contributors.

Webinar 52

Webinar Roadmap Government 2020 52

ClientSuccess

NOVEMBER 22, 2021

Collecting data and insights from each of these channels – and then sharing it with the necessary teams – ensures that your team can proactively act on the information you have and be a true Voice of the Customer. . Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. ’s research capacity and GBS insights allows the committee to ask critical questions and get accurate real-time data. Certification provides a roadmap for reconstructing processes and preparing for change.

Customer Experience 103

Customer Experience Contact Center Consulting Metrics 103

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 3 Personalization is Key Dynamic Content: Use data-driven insights to deliver content that’s relevant to each user’s needs. Use this insight to refine your CX strategy.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Lithium

SEPTEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. started a great discussion about how to decide whether content should be hidden in a community, and got some insightful replies from , and. Available On-demand.

Roadmap 52

Roadmap Events Webinar Blog 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? You can also subscribe to our email newsletter , to be first to get our insights on Product Experience strategies, access to events, webinars, articles, ebooks, and more! . Product Experience .

2022 52

2022 Government 2021 Magazine 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Adapting to Changes.

2020 75

2020 2021 Webinar ROI 75

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Brands 88

Brands White Paper Social Media Webinar 88

Lithium

MARCH 16, 2020

Do you have any tips or insights into how your company is adapting? Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Let us know in the comments below. Atlas Discussions. Top Kudoed Contributors.

Webinar 52

Webinar Roadmap Government 2020 52