CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. For any B2B business, Service Optimization is the key to achieving business success.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. RSVP for the webinar today! First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Register Now. ai, Kony and Genesys.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Interact Software’s Kris Morrison also emphasized that you should provide unique insight or value to help customers through this difficult time besides just sending a standard COVID-19 email blast. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

CSM Magazine

OCTOBER 24, 2024

In 2025, a third (33%) of UK retailers polled said they would expand AI use roadmaps to enhance customers’ post-purchase experience in response to the rising issue of ‘where is my order’ (WISMO) enquiries. Methodology: IMRG conducted six surveys of its UK retailer membership during IMRG members only online webinars in August 2024.

2025 52

2025 Roadmap Retail 2024 52

Kayako

MARCH 9, 2017

Here are their great insights. Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars.

Customer Service 71

Customer Service Document Webinar Roadmap 71

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Brands 88

Brands White Paper Social Media Webinar 88

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. ’s research capacity and GBS insights allows the committee to ask critical questions and get accurate real-time data. Certification provides a roadmap for reconstructing processes and preparing for change.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

CSM Magazine

DECEMBER 9, 2024

These crucial insights can be gained by simply calling their own contact centre and experiencing the CX they provide for themselves. These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Insights 65

Insights Marketing Innovation Roadmap 65

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

2021 52

2021 Roadmap Webinar B2C 52

Wootric

MARCH 15, 2020

Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. Through this customer advocacy program, his customers learn from each other, get a first look at new product features, and provide valuable insights for the DocuSign product development roadmap.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

White Paper 76

White Paper Social Media Webinar 2020 76

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Insights 52

Insights Customer Success Webinar Culture 52

NICE inContact

SEPTEMBER 18, 2019

They are creating a strategic roadmap for acquiring and broadly deploying AI call center software. Understand your call center strategy How AI for call centers can transform that strategy How to devise a roadmap to take you from many questions to a focused plan. Their collective experience can help you shape your own AI roadmap.

Contact Center 54

Contact Center Call Center Roadmap 2019 54

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Lithium

JUNE 4, 2024

Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Webinars & Events Some event areas are limited to Khoros customers only.

2024 52

2024 Webinar Roadmap Events 52

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” With the help of sales, marketing, IT, and operations, each department will be able to add insight and depth to the plan. Watch the full webinar. Set yourself up for a few quick wins.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. A Q&A forum for Khoros CX Insights [Session# 1 Morning] Register today, Post your questions in the comments! Advanced Marketing product webinars Watch now. Available On Demand.

2021 52

2021 Webinar Events Download 52

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Webinar Details. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality. Date: Thursday, May 30th.

Consumers 40

Consumers Insights Webinar Hospitality 40

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Adapting to Changes.

2020 75

2020 2021 Webinar ROI 75

Centercode

APRIL 30, 2019

She made key changes that allotted the team influence over the product roadmap, allowed us to engage further upstream, and made our team more beneficial to the entire product development lifecycle – and in turn our customers. Thanks for sharing these insights, Amy. More Insights into Customer Validation.

Touchpoint 66

Touchpoint Webinar Roadmap Presentation 66

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Who doesn’t want a piece of that?! Wednesday, April 22, 2020, 2:00 – 3:00 PM EDT.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics NPS 111

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Webinar Tourism 52

Totango

NOVEMBER 21, 2024

Extracting actionable insights from this sea of information is often cumbersome. Executives can forecast revenue with more confidence than ever, thanks to these insights. To explore the transformative impact of AI, watch our recent webinar featuring Totango’s Chief Product Officer, Keith Frankel, and co-CEO, Alistair Rennie.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

ClientSuccess

NOVEMBER 22, 2021

Collecting data and insights from each of these channels – and then sharing it with the necessary teams – ensures that your team can proactively act on the information you have and be a true Voice of the Customer. . Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Confirmit

JULY 10, 2019

Webinar Details. Join Confirmit’s Brad Linville, Senior Director, Customer Experience Consulting and guest speaker, Faith Adams, Senior Analyst, Forrester as they help you understand how to: Build trust by providing smart ways to share insights that will engage and empower your colleagues. Watch webinar.

Webinar 45

Webinar B2C Customer Experience Professionals Customer Centricity 45

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

NOVEMBER 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Community Roadmap Q&A On September 29, General Manager of Community at Khoros, Nick Hill, answered questions posed by Khoros Communities customers during a live Q+A post a Khoros Roadmap presentation - check out the conversation!

2022 52

2022 Roadmap ROI Social Media 52