GetFeedback

JULY 19, 2019

There is greater ROI when the holistic customer journey is the focus. The number of insights gleaned from the data. For those of you getting started, remember there is a treasure trove of customer insight in unstructured data and while it can seem overwhelming, the quality of feedback in unstructured data is significant.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.

ROI 225

ROI Financial CEM Metrics 225

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Connecting CX to ROI. Path Insights.

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Insights CEM NPS ROI 231

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more.

ROI 195

ROI Net Promoter Score Webinar Financial 195

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Unique recommendations for achieving AI ROI in banking.

Banking 52

Banking ROI Webinar Financial 52

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Peter Lavers

JULY 7, 2021

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion covering: How has the emerging discipline of “data science” helped companies’ loyalty programmes be more insight-led? Has it made “segment of one” theory possible?

Webinar 52

Webinar Loyalty ROI Culture 52

InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 195

Social Media Insights Feedback Loyalty 195

Blueshift

JANUARY 18, 2024

In a recent Expert Perspective webinar series ( part 1 and part 2 now available on-demand), David Raab, Founder of the CDP Institute, and Vijay Chittoor, Co-Founder and CEO of Blueshift, help reduce confusion and provide insights for establishing a powerful, impactful CDP strategy.

Webinar 116

Webinar ROI Blog Marketing 116

Lumoa

SEPTEMBER 1, 2023

Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Pretty neat!

2023 147

2023 Webinar B2C ROI 147

InMoment XI

FEBRUARY 24, 2022

How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on? Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. So how should a CX practitioner go about bridging that gap in communication?

Metrics 370

Metrics ROI Presentation Webinar 370

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Insights 52

Insights Customer Success Webinar Culture 52

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. Organizations that invest in AI and automation report that it has helped them better serve customers.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

SurveySensum

SEPTEMBER 8, 2023

Host Exclusive Events: Organize events or webinars exclusively for your advocates. By measuring NPS consistently, leveraging passives’ insights, and nurturing promoters into advocates, organizations can create a virtuous cycle of enhanced customer satisfaction, loyalty, and revenue growth.

NPS 52

NPS ROI Social Media Banking 52

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. In Summary For more insights, contact us to Request a Demo.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

InMoment XI

APRIL 13, 2022

Maybe the insights your program provided can take accountability for 10% of the project’s effects. If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 195

Metrics NPS ROI Call Center 195

Confirmit

JANUARY 14, 2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions - could video be the answer? Highlight practical ways to deliver ROI on your video content. Watch Video.

Insights 52

Insights Webinar ROI Consumers 52

GetFeedback

NOVEMBER 25, 2019

Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. Get the Guide.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Learn more about developing a CX action plan and delver deeper into Hunsaker’s insight.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

Forrester's Customer Insights

FEBRUARY 26, 2020

I recently cohosted the webinar How To Prove The ROI Of CX with Ben Brown, a senior consultant from Forrester’s Total Economic Impact™ (TEI) team. Ben creates ROI models for a living, so he was the perfect partner in crime for this webinar.

ROI 52

ROI Measurement Webinar Consulting 52

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Senior-level marketers are also seeking better customer insight, says VoC marketing expert Ernan Roman of ERDM. The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

ROI 150

ROI Webinar Sales Loyalty 150

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

InMoment XI

OCTOBER 10, 2024

92% of marketers are concerned about the ROI of social media to one extent or the other. This makes it extremely crucial to the success of your business social media management initiatives to be able to track the performance of social and how they relate to customer experience ROI and overall business objectives.

Social Media 195

Social Media Management 2024 2027 195

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides. Where can mortgage brokers get leads?

2023 98

2023 Social Media Webinar Return on Investment 98

GetFeedback

JULY 22, 2019

When done properly, a Voice of the Customer (VoC) program will give you real-time insight into your customers’ experiences. How to prove the ROI of your efforts. The guide also features the recording of a new webinar we launched with Forrester on how to build a simple and effective VoC program that impacts the bottom line. .

Webinar 170

Webinar ROI Feedback Blog 170

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What are best practices for measuring ROI when making improvements to the customer journey?

Webinar 54

Webinar Management Touchpoint Customer Journey 54

ChurnZero

FEBRUARY 23, 2021

During the webinar, we cover: Who uses customer health scoring. If you missed the webinar, you can watch it on-demand. Q: How should you include ROI factors into a customer health score? Now, you can solidify a ROI discussion with these customers. You can show ROI really quickly. Are they attending my webinars?

Insights 80

Insights Metrics Webinar Definition 80

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What are best practices for measuring ROI when making improvements to the customer journey?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What are best practices for measuring ROI when making improvements to the customer journey?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making. View more episodes of CX Transformed.

Contact Center 52

Contact Center ROI Webinar Metrics 52

Comm100

MARCH 19, 2018

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. In the report, we discuss some of the possible reasons for this fall, with insights and knowledge from myself as well as CCW Digital’s Brian Cantor. Register Now. Register Now.

Webinar 40

Webinar Competitive Advantage 2018 Exceptional Customer Service 40

GetFeedback

JULY 19, 2019

In the book, I wrote, “One of the least-discussed benefits of hugging your haters (complainers) and paying attention to customer feedback is the potential to glean insights about your business that can improve your operations and processes.”. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide.

Social Media 262

Social Media Feedback Webinar Books 262