InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Leverage guides, webinars, video tutorials, and newsletters to inform customers.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.

ROI 225

ROI Financial CEM Metrics 225

InMoment XI

MARCH 18, 2024

That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.

Insights 195

Insights Multi-Channel Webinar Social Media 195

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. Organizations that invest in AI and automation report that it has helped them better serve customers.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

InMoment XI

JANUARY 27, 2025

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI. These tools unlock unstructured data, detecting feedback themes and anomalies.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Step 9: Use the Customer Journey Map to Drive Action A customer journey map is only as good as the insights that come from it.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Connecting CX to ROI. Path Insights.

Insights 231

Insights CEM NPS ROI 231

InMoment XI

OCTOBER 10, 2024

92% of marketers are concerned about the ROI of social media to one extent or the other. This makes it extremely crucial to the success of your business social media management initiatives to be able to track the performance of social and how they relate to customer experience ROI and overall business objectives.

Social Media 195

Social Media Management 2024 2027 195

InMoment XI

FEBRUARY 24, 2022

How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on? Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. So how should a CX practitioner go about bridging that gap in communication?

ROI 370

ROI Metrics Presentation Webinar 370

GetFeedback

NOVEMBER 25, 2019

Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. Get the Guide.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more.

ROI 195

ROI Net Promoter Score Webinar Financial 195

InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 195

Social Media Insights Feedback Loyalty 195

GetFeedback

JULY 19, 2019

In the book, I wrote, “One of the least-discussed benefits of hugging your haters (complainers) and paying attention to customer feedback is the potential to glean insights about your business that can improve your operations and processes.”. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide.

Social Media 262

Social Media Webinar Feedback Books 262

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. The company is engaging with fans now to exceed their expectations by the time the new stadium opens.

Sports 174

Sports Entertainment Webinar Guest Experience 174

InMoment XI

APRIL 13, 2022

Maybe the insights your program provided can take accountability for 10% of the project’s effects. If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 195

Metrics NPS ROI Call Center 195

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Senior-level marketers are also seeking better customer insight, says VoC marketing expert Ernan Roman of ERDM. The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

ROI 150

ROI Webinar Sales Loyalty 150

CSM Magazine

DECEMBER 9, 2024

These crucial insights can be gained by simply calling their own contact centre and experiencing the CX they provide for themselves. These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

Think Customers

JUNE 13, 2024

When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, companies need only focus on four. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO.

ROI 64

ROI Metrics Webinar Chief Customer Officer 64

Lumoa

SEPTEMBER 1, 2023

Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Pretty neat!

2023 147

2023 Webinar B2C ROI 147

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Many webinar attendees were curious about speed as well.

User Experience 166

User Experience Webinar Workshop ROI 166

customer sure

JANUARY 20, 2025

Now, AI is sufficiently mature to eliminate the burden, providing sentiment analysis, automated categorisation and evidence-based insights. CustomerSures platform has integrated AI features to streamline feedback management, helping CX teams uncover actionable insights effortlessly. Thats simply not true.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

Blueshift

JANUARY 18, 2024

In a recent Expert Perspective webinar series ( part 1 and part 2 now available on-demand), David Raab, Founder of the CDP Institute, and Vijay Chittoor, Co-Founder and CEO of Blueshift, help reduce confusion and provide insights for establishing a powerful, impactful CDP strategy.

Webinar 116

Webinar ROI Blog Marketing 116

GetFeedback

JULY 22, 2019

When done properly, a Voice of the Customer (VoC) program will give you real-time insight into your customers’ experiences. How to prove the ROI of your efforts. The guide also features the recording of a new webinar we launched with Forrester on how to build a simple and effective VoC program that impacts the bottom line. .

Webinar 170

Webinar ROI Feedback Blog 170

Peter Lavers

JULY 7, 2021

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion covering: How has the emerging discipline of “data science” helped companies’ loyalty programmes be more insight-led? Has it made “segment of one” theory possible?

Webinar 52

Webinar Loyalty ROI Culture 52

Alida

JUNE 27, 2016

They use customer feedback to make data-backed decisions, and rely on customer intelligence software like insight communities. Traditionally, market researchers have been the people who collected, analyzed and distributed customer feedback and insight. The insight community gives a face to consumer research,” explained Makk.

Insights 145

Insights Consumers Feedback Advertising 145

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Unique recommendations for achieving AI ROI in banking.

Banking 52

Banking ROI Webinar Financial 52

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. The result of our approach is the ability to determine the customer profitability of customers as they navigate the customer journey, truly bringing ROI to the marketer and the ability to understand the emotional impact on the customer.

ROI 52

ROI Marketing Multi-Channel 2024 52

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

ChurnZero

JANUARY 6, 2025

The silver lining: finance teams will more amenable to out-of-cycle budget requests compared to the previous two years, if requests are securely anchored to a strategic initiative that is imperative to the business and a strong business case that articulates the ROI.

2025 52

2025 Customer Success Measurement Leadership 52

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Confirmit

JANUARY 14, 2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions - could video be the answer? Highlight practical ways to deliver ROI on your video content. Watch Video.

Insights 52

Insights Webinar ROI Consumers 52

BirdEye

DECEMBER 30, 2024

This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. Writing effective PPC ads is crucial for maximizing ROI, as compelling headlines and clear calls-to-action drive clicks and conversions in competitive markets.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides. Where can mortgage brokers get leads?

2023 98

2023 Social Media Webinar Return on Investment 98

Beyond Philosophy

MARCH 20, 2017

This means you should demonstrate the ROI of your solution using real customer testimonials or case studies. The authors of Value-ology will be sharing templates, tools and insights at a webinar on March 30th. McDonald research says value proposition approach drives 10% revenue growth.

2017 137

2017 Customer Centricity Sales Books 137