UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

ShepHyken

NOVEMBER 4, 2016

With the availability of smart features like click to call service on apps, millennials prefer to receive instant response to their queries. Real-time Assistance: Providing customer service through live assistance is one of the best ways to glorify your customer experience. These organizations cater to.

Blog 127

Blog Social Media Mobile Customer Service Innovation 127

Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Customer Service 70

Customer Service 2015 2016 2018 70

Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. Learn more about employee engagement and #mobile in the #cctr Click To Tweet.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

Natalie Petouhof

FEBRUARY 22, 2016

By joining Contact Solutions’ strong self-service capabilities with its advanced customer analytics, engagement management and workforce optimization solutions, Verint is extending omnichannel engagement across the enterprise.

Customer Service 40

Customer Service Customer Experience Omnichannel Customer Engagement 40

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Depending on what you’re looking to buy and how big your business is, customer engagement software varies from free to hundreds or even thousands of dollars per month.

Customer Engagement 58

Customer Engagement Engagement Social Media Omnichannel 58