Bold360

APRIL 12, 2021

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. The entire customer engagement ecosystem is shifting online. . During the pandemic , t h e y had to pivot away from stores and prioritize online sales and digital engagement. .

Customer Engagement 52

Customer Engagement Engagement E-support Multi-Channel 52

Maru Group

AUGUST 27, 2024

For many of our clients, Consumer Duty has meant a new and welcome emphasis on better understanding and improving customer interactions, leading to more customer-centric product and service designs - and benefits such as better relationships with their customers and improved brand loyalty and advocacy.

Consumers 52

Consumers Financial 2023 Communication 52

Smith+co CX

APRIL 23, 2013

It really depends on how the brand thinks about the retail and online channels and the extent to which they work in harmony. The key to Burberry’s success is in creating a richer retail experience and a brilliant online experience and ensuring that the two work as one pure brand experience.

Retail 31

Retail Multi-Channel Customer Experience Fashion 31

SurveySparrow

MARCH 12, 2024

This platform uniquely transforms traditional, often tedious survey methods into engaging, conversational interactions that captivate users. It introduces a highly engaging, conversational interface that mimics the flow of natural dialogue, making the experience of giving feedback less tedious and more enjoyable for users.

2024 52

2024 Feedback User Experience Customer Satisfaction 52

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. Multiple channels, one customer relationship. The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online.

Travel 34

Travel Retail Multi-Channel Fashion 34

SurveySensum

MAY 18, 2023

Build a positive brand image and reputation by showcasing customer feedback and satisfaction through various marketing channels. Post-purchase experience: After a customer makes a purchase, you can use a CSAT survey to measure their satisfaction with the product, the checkout process, and the overall shopping experience.

Retail 52

Retail Feedback Net Promoter Score NPS 52

Maru Group

JUNE 2, 2022

As pandemic-shuttered consumers turned to online shopping in exploding numbers, and more companies turned to third-party fulfillment partners, the issues with e-commerce became exponentially apparent. Issues in this multi-channel customer experience (CX) can and do arise as the service relays with third parties occur.

E Commerce 83

E Commerce E-support Retail Touchpoint 83

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Rogan said last year his show reached about 190 million downloads a month.

2020 52

2020 Brands E Commerce Travel 52

BirdEye

NOVEMBER 11, 2024

The Kingdom of Fife campaign Location: Fife, Scotland Type: Integrated digital marketing & community engagement campaign Campaign overview: The Kingdom of Fife launched a digital marketing initiative to promote local food producers, restaurants, and artisanal businesses through an integrated app and social media campaign.

Multi-Channel 52

Multi-Channel Social Media Marketing Innovation 52