GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

BlueOcean

NOVEMBER 13, 2023

With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. And many businesses feel pressure to predict the where, when, and how of their customer interactions. What new trends and technologies are on their mind?

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

CSM Magazine

APRIL 10, 2025

Customers today expect faster resolutions, intuitive experiences, and tailored interactions when they engage with your brand. But how can businesses, particularly retailers, deliver seamless, personalized self-service across various channels without compromising user satisfaction? Heres a practical guide to help you succeed.

Multi-Channel 52

Multi-Channel Call Center Touchpoint Customer Satisfaction 52

InMoment XI

MARCH 18, 2024

Bringing all this data together is akin to assembling a jigsaw puzzle, revealing the complete image of customer interactions. By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. However, the journey doesn’t end here.

Insights 195

Insights Multi-Channel Webinar Social Media 195

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

OCTOBER 24, 2023

Contact center analytics are akin to a master storyteller, weaving tales from myriad data points and interactions. It’s the pulse of customer interactions, the rhythm of agent responses, and the melody of operational flows. The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics?

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Retently

OCTOBER 23, 2024

This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Retail 109

Retail NPS Touchpoint Feedback 109

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

DECEMBER 2, 2024

Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. TTEC Holdings Inc., It goes to market through two lines of business: Westcon and Comstor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

BirdEye

DECEMBER 16, 2024

This is where AI becomes a game-changer, transforming how storage facilities interact with customers by providing intelligent automation and personalized experiences at every touchpoint. Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Identify critical channels : While a strong online presence translates into a strong reputation, not all channels are equal. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. Customers remember your brand – Not every search or interaction ends in a purchase, but it is important to leave a lasting impression. Multi-location listing management can be challenging.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. Building your restaurant’s online reputation Every guest interaction with your restaurant leaves a digital footprint. Use Birdeye’s automated system to identify optimal moments for review requests based on customer interactions.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

ChurnZero

APRIL 11, 2025

Is your onboarding process multi-phased? Common engagement expectations like CSM interactions (meetings, emails), support tickets and product questions (volume, frequency, topic), and access to resources (help guides, videos, courses) are part of keeping tabs on the efficacy of your onboarding process.

Multi-Channel 52

Multi-Channel Metrics Feedback Customer Journey 52

BirdEye

FEBRUARY 3, 2025

With AI, businesses can overcome the challenges of multi-location review management, process thousands of reviews quickly, identify common concerns, and turn insights into strategies for growth. Personalized interactions: AI-generated responses can be tailored to reflect your brands voice and address individual concerns effectively.

Feedback 52

Feedback Insights Multi-Channel Demo 52

TechSee

OCTOBER 9, 2018

each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Dedicate trained customer service personnel – ideally other Millennials – to monitor all social channels and respond quickly to questions wherever they are asked. But they don’t stop there.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BirdEye

NOVEMBER 27, 2023

Comprehensive analytics: A B2B SaaS reporting platform should provide in-depth analytics that combines data from all user interactions and touchpoints. Data visualization: Data visualization is the process of presenting datasets in intuitive graphics. These core features include: 1.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Automated follow-ups maintain engagement while agents handle high-value interactions. The system learns from interactions to improve responses and handle inquiries in multiple languages.

Marketing 52

Marketing Social Media Multi-Channel Document 52

Interactions

SEPTEMBER 8, 2023

Brands committed to creating exceptional customer experiences have turned to conversational AI solutions like Interactions Intelligent Virtual Assistant (IVA). Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem. They can use their preferred language with our multi-lingual support.

Interaction 62

Interaction Customer Service Contact Center Multi-Channel 62

ReviewTrackers

MAY 11, 2023

In a similar fashion, other traditional marketing channels like printed media, radio, and direct mail present a significant challenge to small businesses. They are, at best, a hit-and-miss scenario when it comes to trackable lead generation. Without a doubt, large corporations are not neglecting this opportunity.

Management 123

Management Multi-Channel Advertising Fashion 123

BirdEye

OCTOBER 10, 2024

This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. This blog post will help you master enterprise reputation management and grow your multi-location brand. Business reputation is one of the key drivers of revenue and brand strength in a competitive market.

Multi-Channel 98

Multi-Channel Management Social Media Feedback 98

Gainsight

AUGUST 24, 2020

As needed, CSMs could also augment the tech-touch approach with high-touch engagement, further driving product adoption, and faster Time-to-Value (TTV) by providing human interaction and support at critical points along the onboarding journey. . You can also listen to the recording here or download the presentation here. .

Multi-Channel 105

Multi-Channel Webinar Effort Score Metrics 105

LiveChat

JUNE 22, 2016

Multi-channel marketing didn’t make sense because sellers got results without going the extra mile. They appear on different channels familiar to potential customers so that they have a higher chance of netting a sale. They have to embrace multi-channel marketing if the want to make a dent in the market.

Multi-Channel 46

Multi-Channel Marketing Social Media Advertising 46

BirdEye

JANUARY 24, 2025

This presents a unique opportunity for hotels to capture the attention of these digitally-savvy travelers and showcase their unique offerings in a visually compelling way. While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue.

Social Media 52

Social Media Hotels Marketing Travel 52

Win the Customer

DECEMBER 25, 2019

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.

Customer Service 115

Customer Service Social Media Multi-Channel Customer Care 115

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. More than ever, customers interact with organizations on journeys that cut across touchpoints, often managed by different functions.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

Customer Bliss

FEBRUARY 13, 2018

In this episode, I talk to Josh about what customer experience leadership looks like in a large, multi-service organization like Samsung. Look for areas where there could be differences in what was messaged in one channel versus what was being delivering in another. Present the Customer Experience Story to Leadership.

Leadership 141

Leadership Customer Service Call Center Multi-Channel 141

Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. Omnichannel experience for seamless customer interactions.

Multi-Channel 82

Multi-Channel Social Media Interaction Metrics 82

Thematic

MARCH 18, 2025

Unified Customer Voice Thematic integrates feedback from multiple channels—surveys, social media, and support tickets—into one unified view. CEO Helpful, AI-driven insights : “Thematic structures unstructured data, uncovers key themes, and helps us present insights to stakeholders with confidence.”

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

Retently

AUGUST 5, 2024

SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. Features : You can use it across various channels like web, in-app, email, iOS, and Android. It supports omni-channel distribution and multi-language capabilities.

NPS 100

NPS B2B 2024 Net Promoter Score 100

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. The vast reach of social media presents unique opportunities for marketers. Businesses also struggle with social media marketing questions such as: What should we post?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

ijgolding

JUNE 30, 2015

Now that most customers use a number of disjointed platforms to interact with companies, contact centres face the challenge of building and maintaining a consistent experience across multiple touch points and channels. Limited service channels are no longer a problem, and customers can easily find what they need when they need it.

Multi-Channel 74

Multi-Channel Customer Experience Social Media Customer Satisfaction 74

Avaya

SEPTEMBER 23, 2016

While this is great news, it also presents a huge challenge for emergency services control rooms. eCall will add a new dimension to emergency service interactions: it will be the first time these services have access to a Global Positioning System reference that communicates the exact location of the incident.

Multi-Channel 77

Multi-Channel Events 2017 Government 77

Kustomer

FEBRUARY 25, 2022

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. You have a great deal of interaction between numerous teams and aspects of your business, and they all need to align.

E Commerce 101

E Commerce Multi-Channel Omnichannel Touchpoint 101

Optimove

DECEMBER 17, 2024

Key takeaways: This blog dives into how Optimove helps operators transform this critical period into a strategic advantage, harnessing segmentation, AI-led orchestration, and multi-channel targeting to deliver personalized journeys that boost CLTV and maximize budgets during this high-stakes season.

Sports 52

Sports Multi-Channel Download Loyalty 52

Oracle

JANUARY 7, 2019

Businesses are at a tipping point between phone contact center interactions and a plethora of choices for customers in the digital age. On-premise options present a lot of potential customization and data access for your team. The best customer service experiences are convenient, responsive, and tailored to the individual.

Customer Service 105

Customer Service Multi-Channel Poor Customer Service Contact Center 105

transcosmos Information Systems

MAY 31, 2018

There are indeed more ways than one to present and to purchase the things customers need. As a business owner or retailer, taking advantage of these different channels not only allows your business to engage better with buyers who may prefer to shop via one or more channels, but it also means potentially growing your revenue.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83