Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. CARE (Connect/Acknowledge/Resolve/Empower) at each interaction. Make it right the first time.

Telecommunications 141

Telecommunications 2018 Chief Customer Officer Call Center 141

Customer Bliss

MAY 3, 2018

In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. at each interaction. Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation?

Telecommunications 149

Telecommunications Customer Experience Consulting Government 149

TechSee

NOVEMBER 27, 2024

By focusing on efficient service interactions, nurturing a customer-centric culture, and leveraging technology, we’ll outline how enterprises not only create a seamless and delightful customer experience but also drive business growth. Technology’s Role in Enhancing Service Interactions 8.

2025 124

2025 Customer Experience Customer Centricity Net Promoter Score 124

InMoment XI

DECEMBER 10, 2024

To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! Regular interactions remind customers of the value you offer and encourage long-term loyalty.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

TechSee

OCTOBER 17, 2024

The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. The Power of Visual Engagement Visual service, powered by AI, enables companies to transcend the limitations of traditional communication channels.

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. Comcast has also introduced a voice remote that allows customers to interact with their Comcast system through natural speech.

2019 100

2019 Telecommunications Average Handle Time Call Center 100

InMoment XI

AUGUST 19, 2024

By improving customer interactions, businesses can see tangible benefits like increased sales, improved retention, and heightened customer loyalty. Complex Customer Journeys: Customers interact with brands across multiple channels and touchpoints, making it challenging to attribute a specific financial outcome to a single CX initiative.

ROI 195

ROI Customer Experience Net Promoter Score Telecommunications 195

TechSee

NOVEMBER 4, 2024

But what exactly is it, and how does it redefine the way businesses interact with their customers? Telecommunications: Streamlines customer support by enabling technicians to remotely diagnose and troubleshoot issues with customers’ devices, reducing the need for costly on-site visits and improving first-time fix rates.

Telecommunications 109

Telecommunications Customer Satisfaction Insurance Call Center 109

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. Here’s a bit of what we have going on this month: Undercover at SXSW. What will she bring back with her in the CXI® Evidence bag? Please tell me a little about your needs.

Events 223

Events Customer Experience Webinar Telecommunications 223

InMoment XI

JANUARY 16, 2024

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. This data may include historical customer interactions, transcripts of conversations, customer profiles, and information from other relevant databases.

Contact Center 195

Contact Center Virtual Agent E Commerce E-support 195

InMoment XI

APRIL 24, 2024

By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation. The benefits of healthcare contact centers extend beyond mere convenience.

Contact Center 195

Contact Center Healthcare Insurance Social Media 195

Magellan Solutions

APRIL 22, 2021

By cutting wait times and letting people interact on their channel of choice, the experience is more enjoyable for both caller and agent. If this interaction happens over the phone in a call center, the agent can keep track of that data. The post What Is A Telecommunications Call Center appeared first on. TALK TO US!

Telecommunications 52

Telecommunications Call Center Contact Center Customer Service Representative 52

Win the Customer

DECEMBER 23, 2024

Hyper-Personalization at Scale: Trend: AI-powered tools are enabling hyper-personalization of customer interactions at an unprecedented scale. The Rise of Conversational AI: Trend: Conversational AI, powered by natural language processing (NLP) and machine learning, is transforming customer interactions.

Customer Service 59

Customer Service E Commerce Social Media Travel 59

Very Best Service

FEBRUARY 8, 2025

Industries Excelling in Social Customer Service Telecommunications Telecom companies manage a vast customer base, leading to frequent inquiries about service disruptions, billing, and technical support. This direct line of communication allows for personalized interactions, making customers feel valued and heard.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Alida

MARCH 23, 2017

Telecommunication companies are under immense pressure to provide better, faster services. NPS doesn’t consider the entire customer journey and how a customer’s experience and expectations may change with every interaction. Instead, NPS is often driven by the last experience a consumer had with a communications provider.

NPS 133

NPS Net Promoter Score Loyalty Telecommunications 133

Customer Bliss

MARCH 29, 2017

Shortly after retiring from UPS, I was recruited to take on a new challenge as CEO of a mid-cap telecommunications solution company. During every customer interaction, your reputation is on the line. These priceless UPS values help solidify customer loyalty as evidenced by their 1.6 million pick-up, 8.7 Don’t Succumb to Pressure.

Leadership 208

Leadership Culture Telecommunications Customers 208

CSM Magazine

NOVEMBER 7, 2018

By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Investing in overall brand experience for customers is one of the most important aspects of any business. Keep the customer informed.

Interaction 221

Interaction Telecommunications 2018 2013 221

InMoment XI

SEPTEMBER 26, 2024

This includes physical space, telecommunications systems, workforce management tools, and advanced call routing software. Here’s the integrated customer experience framework from the companies who see tangible results from zero-call resolution: Gather Signals: Collect conversational data from every interaction that reaches the contact center.

Call Center 195

Call Center Contact Center ROI Telecommunications 195

NICE inContact

MARCH 29, 2019

At the simplest level, an IVR (Interactive Voice Response) is an automated interface that allows you to interact with callers to gather data, and potentially resolve an issue without having to direct that caller to an agent. This shortens call handle times and frees up agent resources to handle more complex interactions.

Interaction 54

Interaction Telecommunications Contact Center Multi-Channel 54

InMoment XI

FEBRUARY 1, 2024

Intent Prediction Intent prediction is a crucial component of data analysis, focusing on deciphering the underlying intentions behind customer interactions. For example, in customer service interactions, intent prediction can determine whether a customer is likely to purchase, seek support, or churn.

Social Media 195

Social Media Metrics Telecommunications Insights 195

Alida

MARCH 21, 2018

Similarly, customer experience (CX) and market researchers must look beyond just fixing individual transactions and in-the-moment interactions with consumers to effectively demonstrate the return-on-investment (ROI) of their research efforts to the executive suite. How insight-driven companies improve and enhance NPS.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted.

2021 107

2021 Telecommunications 2025 Average Handle Time 107

Optimove

APRIL 13, 2023

In 2023, consumers expect personalization in every interaction they have with a brand, and if they don’t get it, the competition is a click away … The good news? The post Can Optimove Help Telecommunications Brands Optimize Marketing Performance? Ah, those heady days of simplicity! appeared first on Optimove.

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

TechSee

MARCH 7, 2023

Stacy Sherman, Customer Experience & Marketing Executive – In a world where impersonal interactions are the norm, Stacy is devoted to creating superior customer experiences (CX) & loyalty through empowered, engaged employees & service agents.

2023 207

2023 Contact Center Leadership Hospitality 207

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year.

2021 98

2021 Technology Telecommunications 2017 98

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. This results in a transparent relationship where customers feel heard and appreciated, ultimately establishing a positive environment where each interaction delivers value. . Company Reputation.

Customer Experience 88

Customer Experience Telecommunications CEM Net Promoter Score 88

Oracle

JANUARY 23, 2019

” These jobs are built on relationships, caring, nurturing, and social interaction. For instance, telecommunications leader Vodafone can predict network and device problems before they arise. In other words, AI has the potential to help humans develop a stronger connection to their humanity.

Telecommunications 110

Telecommunications Touchpoint Innovation Retail 110

Hallmark Business Connections

OCTOBER 27, 2020

* This article was originally published on AdAge March 3, 2020, prior to the widespread recommendation of social distancing and limited in-person interactions. Brands should take their customers’ loneliness as a rallying cry to step up and step into roles that bring more human interaction and caring into the world.

Airlines 98

Airlines Telecommunications Social Media Presentation 98

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. The Marketing Insight product uses AI/ML to automatically build subscriber profiles from network interactions, with content consumed and apps used, and when, where and for how long.

Telecommunications 44

Telecommunications Net Promoter Score Download 2017 44

ShepHyken

OCTOBER 23, 2018

What costs more, training your employees, only for them to leave, or risking customers interacting with untrained employees? He created his first business at fourteen, selling telecommunications and computer equipment. Ease: Could they achieve it with the amount of effort or less than what they expected. “How

Chief Customer Officer 100

Chief Customer Officer Telecommunications Employee Experience Books 100

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.

Telecommunications 52

Telecommunications Customer Experience Customer Satisfaction Communication 52

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.

Telecommunications 52

Telecommunications Customer Experience Customer Satisfaction Communication 52

ShepHyken

MARCH 12, 2021

A study by McKinsey Consulting in April 2020 indicated that digitally-enabled sales interactions were at least twice more important during the pandemic than they were in the pre-COVID-19 era. That’s not surprising given that sales teams have been unable to physically interact with the potential clients at this point. Final Words.

B2B 154

B2B E Commerce B2C E-support 154

BlueOcean

MARCH 30, 2018

The only interaction so far is the RFP. Peter Longo is an accomplished Supply Chain Executive with 20 + years of experience in the healthcare, pharmaceutical, and telecommunications industries in both the public and private sectors. This post was originally posted on April 18th, 2017. About Peter Longo.

Insights 184

Insights Contact Center Hospitality Culture 184

TechSee

MARCH 31, 2020

Ensuring business continuity and the safety of employees and customers is top of mind for companies delivering essential services across industries such as utilities, medical technology and telecommunications. This ensures maximal safety when travel is still necessary, by enabling contactless interactions.

E-support 145

E-support Telecommunications Travel Contact Center 145

TechSee

JANUARY 2, 2018

These devices may include in-vehicle telecommunication systems (telematics), smart smoke and CO detectors, and alarm systems. TechSee’s intelligent visual engagement platform enables visual insurance claims , as well as interactive real-time guidance from contact center experts on filling out claim documentation and resolving billing issues.

Insurance 116

Insurance Telecommunications Contact Center Document 116