eglobalis
JANUARY 20, 2025
For instance, Accentures research shows that 48% of B2B buyers prefer suppliers who provide personalized interactions tailored to their unique needs. Additionally, training employees in active listening and empathy is critical , as these skills enhance human interactions and foster deeper relationships.
InMoment XI
NOVEMBER 7, 2024
Customer experience automation refers to automating interactions or touchpoints throughout the customer journey. Scalability Customer experience automation systems can handle high columns of interactions simultaneously. What is Customer Experience Automation? Orchestration refers to creating a cohesive and smooth customer journey.
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InMoment XI
JANUARY 27, 2025
At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. Shifting the Cost Center Mindset To understand the perception of call centers as cost centers, lets start with the cold, hard math: a typical inbound customer service call costs an average of $2 per interaction.
InMoment XI
MARCH 23, 2020
Customers are still interacting with products and services even as COVID-19 continues to disrupt the economy, purchase habits, and everyday lives. Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. NPS and C-SAT become the keys to the realm, but offer no true insights.
CSM Magazine
NOVEMBER 13, 2024
Business Systems Ltd , an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar is taking place on 19 November 2024 at 14:30 GMT.
Think Customers
APRIL 15, 2025
Using those insights to understand customers better, identify sales opportunities during service interactions, and improve associate coaching can help organizations drive revenue growth without sacrificing customer experience (CX) along the way. When sellers succeed, conversational AI can listen to interactions and tell you why, Marrs noted.
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
Tune into this webinar to learn: How online search behavior is evolving. Fortunately, there are a handful of steps you can take right now that will immediately impact your business's pace in local search, and we're happy to share them. Common mistakes brands encounter with local search and how to fix those.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Tune into this webinar to learn: Why is customer feedback more critical now than ever. Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer relationship.
Speaker: Brian Morin & Helena Chen from SmartAction
AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Only 25% of the call is valued customer interaction.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Register today and receive FREE GIFTS from Steve after the webinar! Don't miss this exclusive event!
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
Having a keen awareness of where or how AI fits in your contact center for a great CX and ROI begins with understanding how to broadly classify your interactions. In this webinar, you will learn: How to categorize interactions for AI applicability. Understand top use cases driving conversational AI adoption.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
Get into the gritty details of designing a human-to-machine experience that can rival or exceed live agents, by discovering everything that this webinar will cover: Play-by-play on the AAA voice self-service makeover. Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane".
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