Optimove

NOVEMBER 12, 2024

AI-Driven Predictive Analytics : Since 2012, Optimove has embedded AI-driven predictive analytics in its platform, empowering marketers to anticipate customer behavior and tailor interactions. This early use of AI set a new standard in marketing. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

TechSee

MARCH 12, 2019

When visual interaction – whether via image or video – is combined with automation, contact center workflows can be improved dramatically. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents. The Power of Visual Automation. Benefits to agent productivity.

White Paper 112

White Paper Contact Center Net Promoter Score Average Handle Time 112

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance. They do this by first listening “(across channels) to understand customer intent.

White Paper 28

White Paper Social Media Customer Experience Interaction 28

TechSee

DECEMBER 12, 2017

Every interaction, touchpoint and communication is captured and stored, and how a contact center handles its data is critical to its success. Visual experiences are gaining traction within customer interactions, and are poised to become the dominant channel for customer communications. One of biggest challenges is handling data.

Omnichannel 144

Omnichannel White Paper Contact Center Touchpoint 144

SaleMove

MAY 14, 2021

Digital Customer Service helps make make any live interaction with customers simple and easy. We explore this topic further in our white paper, “ How P&C Insurers are Using Digital Customer Service as a Differentiator.”

Insurance 52

Insurance White Paper Contact Center Call Center 52

TechSee

OCTOBER 19, 2021

Visual assistance is an emerging technology powered by video and augmented reality that allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. Is visual assistance the answer to how to reduce returns? Truck Roll Rates, and. First Contact Resolution.

E Commerce 124

E Commerce White Paper E-support Retail 124

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

2023 52

2023 White Paper Omnichannel Download 52

mopinion

SEPTEMBER 11, 2018

TechTarget defines personalisation as a “means of meeting the customer’s needs more effectively and efficiently, making interactions faster and easier, and consequently, increasing customer satisfaction and the likelihood of repeat visits”. The good news is, there […].

White Paper 76

White Paper Feedback Customer Satisfaction Interaction 76

NICE inContact

FEBRUARY 24, 2021

The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions. In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected.

White Paper 66

White Paper Consumers Healthcare Contact Center 66

Quadient

MAY 23, 2022

Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. . These interactions have two components. Marissa Feigen. Experience.

Contact Center 105

Contact Center White Paper Document Social Media 105

mopinion

OCTOBER 23, 2017

Consumers are not only (increasingly) picking up their mobile phones to shop online, but they’re also looking for a more interactive experience with the brand, accompanied by a smooth purchasing process. The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion.

White Paper 76

White Paper Retail Feedback Customer Journey 76

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Justify customer loyalty through excellence – innovate audience interactions. Many executives are interested in improving and understanding customer experience.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Comm100

MAY 20, 2020

If you want to find out more about omnichannel customer engagement and how to handle interactions across channels with more control and less effort, download the White Paper below: Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

Storyminers

JANUARY 26, 2015

From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters.

White Paper 70

White Paper Customer Experience Design Blog Article 70

ShepHyken

NOVEMBER 16, 2016

Engagement is about interacting and attraction. One that is pushy and promotional or one that is about interacting and relationship building? But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games.

White Paper 134

White Paper Marketing Customer Experience Advertising 134

CSM Magazine

SEPTEMBER 8, 2023

In a release from Genesys, it reads: “…through bi-directional data sharing, CX Cloud from Genesys and Salesforce allows organisations to better understand customer interactions, behaviour and history across their journey”. Looking to find out more?

White Paper 52

White Paper Leadership Multi-Channel 2021 52

Talkdesk

DECEMBER 1, 2020

Account & Interaction Management: How an organization integrates enterprise systems to collect, maintain and distribute customer information. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

ShepHyken

MARCH 26, 2019

Social media has transformed how customers and businesses interact. With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars. Natalie Petouhoff is the Vice President of Customer Service Innovation at Salesforce Service Cloud.

White Paper 128

White Paper Contact Center E-support Social Media 128

Comm100

MAY 20, 2020

If you want to find out more about omnichannel customer engagement and how to handle interactions across channels with more control and less effort, download the White Paper below: . Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. But now the world is very different. appeared first on UJET.

Contact Center 72

Contact Center White Paper Virtual Agent Consulting 72

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. While that makes an interesting story, it isn’t the typical result of making a small change.

2021 88

2021 White Paper Customer Experience Consulting 88

Clarivate

OCTOBER 7, 2021

However, everyday inside a company there are interactions that are about serving each other with data, reports, insights and general help. Turning each interaction into a customer interaction will quickly become eye opening for all colleagues. Treating everyone as your customer.

White Paper 59

White Paper Customer Experience Consulting 2019 59

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Such technology solutions “make it possible to tap many more customer voices beyond individuals with whom the business interacts the most. Don’t forget about culture.

White Paper 243

White Paper Social Media Feedback 2019 243

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Which business functions or departments are involved in the interaction. What functions the interaction serves. White papers.

Touchpoint 119

Touchpoint Customer Journey B2B Customer Journey Mapping 119

inmoment

JULY 6, 2020

As we outline in our recent white paper on this subject, Five Predictions About The Future of Retail Banking , retail banking brands can achieve this goal by asking the right questions. It’s helpful for these banks to ask themselves what about recent customer interactions has been the most surprising.

Banking 52

Banking Retail White Paper Financial 52

Talkdesk

DECEMBER 10, 2020

Determine CX maturity priorities Deploying a digital transformation strategy will affect the channels, processes and people by which your customers interact with your brand. What challenges, shortcomings or missed opportunities will your business experience by staying on-prem?

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

Education Services Group

AUGUST 27, 2018

In fact, researchers Dominic Fareri, Luke Chang and Mauricio Delgado published an article in The Journal of Neuroscience (2015) demonstrating the power of collaborative interactions in building and maintaining relationships. Read about this study and others in our white paper, Neuroscience and Customer Success. Learn More!

White Paper 51

White Paper Download Customer Success 2015 51

Zeisler Consulting

SEPTEMBER 15, 2021

is to improve the alignment between what your company says it’s all about (call it mission/vision, corporate values/principles, or simply Brand Promise) and the experience your Customers have when they interact with your brand. Here it is: The purpose of Customer Experience as an endeavor (a department, a practice, a field of study, etc.)

White Paper 93

White Paper Sales Brands ROI 93

Avaya

JANUARY 29, 2019

Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions. Customer Feedback – Engage customers immediately following their interaction with agents via short, dynamic surveys. Download the “ Optimizing the Agent Journey to Perfect the Customer Journey ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition, webinars, white papers, and video content are essential for establishing credibility. This human-to-human interaction requires a customized approach. An active blog, white paper, or webinar can also help you build credibility. The process starts with connecting with a buyer.

White Paper 48

White Paper Webinar Competitive Advantage Touchpoint 48

Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Kayako’s SingleView™ includes every customer’s interaction in our help desk support ticketing system so that customer service agents can access a centralized, visual story of the entire customer journey.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. In-Person Surveys.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

CSM Magazine

JULY 27, 2022

A huge 86% of shoppers say they want to interact with businesses who share their beliefs, and this figure rises to 95.8% The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers.

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

Kitewheel

APRIL 14, 2020

That’s why we wrote our AI White paper, which describes how AI and Machine Learning techniques can be used in the realm of customer journey orchestration. If you’re interested in a more in-depth primer on this topic and learning the fourth application, we highly recommend you consult our full AI White Paper.

Customer Journey 52

Customer Journey White Paper Customers Advertising 52

UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. But now the world is very different. appeared first on UJET.

Contact Center 56

Contact Center White Paper Virtual Agent Consulting 56

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. Free Download: Customer Engagement 2020 White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40