Beyond Philosophy

JUNE 11, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Michael Lowenstein, Ph.D.,

Loyalty Programs 106

Loyalty Programs Loyalty Consumers Retail 106

Beyond Philosophy

OCTOBER 3, 2014

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Customer is Not Always Right.

Leadership 68

Leadership 2014 Sports Hotels 68

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Meld the Worlds.

E Commerce 141

E Commerce Sports Retail Omnichannel 141

Natalie Petouhof

SEPTEMBER 19, 2016

Two billion are active on social media and 1 in 3 consumers prefer social to phones for service. Here’s some stats: 75% created a profile on a social networking site. And millennials take online action all the time! 47% write about good online experiences. Who’s leading the way?

Wireless 76

Wireless Social Media Events Contact Center 76

Beyond Philosophy

OCTOBER 3, 2014

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Customer is Not Always Right.

Leadership 60

Leadership 2014 Sports Hotels 60

Oracle

OCTOBER 27, 2020

Social media. Women in Leadership Panel: Optimizing Online Experiences to Address Accelerating Change with Lisa Joy Rosner, SVP of Brand and Content Marketing at Oracle, Susan Andreeff, Senior Manager & Agile Product Manager of Digital Commerce at Motorola Solutions, Inc., Social media.

Events 40

Events Social Media Sales 2020 40

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

2021 45

2021 Events Social Media 2013 45

ijgolding

MARCH 22, 2017

A study by Convergys states that 73% of GenY customers will leave after one bad experience and have no hesitation to go public with their dissatisfaction. These kind of interactions and post-purchase reviews across social media can go viral and put a dent on the company’s reputation and revenue in detrimental ways.

E Commerce 81

E Commerce Customer Experience Multi-Channel E-support 81

C Space

JUNE 15, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The “ Go Near ” campaign will appear on its own homepage and app and is to be followed up with a social media and email campaign to promote domestic travel and the platform’s own online experiences.

2020 52

2020 Brands Travel Books 52