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The Power of CX Experimentation: Turning Insights into Actionable Success

eglobalis

Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design. Service Personalization Personalization is key to delivering exceptional CX.

Insights 314
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Customer Loyalty: Experiences that Increase Retention

InMoment XI

Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain. Loyalty-program loyal customers appreciate your loyalty rewards more than the products themselves.

Loyalty 195
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The Power of Customer Behavior Analysis

InMoment XI

It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs. Omnichannel Behavior Tracking As customers interact with brands across multiple channels—online, mobile, in-store—there’s a growing need for omnichannel behavior tracking.

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Voice of Customer Analysis to Improve Customer Loyalty and Retention

InMoment XI

If feedback analysis suggests that customers expect more incentives, you can retain more customers by investing in a loyalty program. Key features to look for include: Omnichannel Feedback Collection : The voice of the customer comes from many different sources, including surveys, social media, reviews, and call center interactions.

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The Latest Customer Loyalty Trends Transforming 2025 Strategies

CSM Magazine

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52
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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

Introduce loyalty programs to reward long-term customers for their continued use of your banking services. By offering benefits like cashback offers, you can drive both customer satisfaction and loyalty. Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support.

Banking 195
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4 Ways To Build A Better Loyalty Program

ERDM

Article by Ernan Roman Featured on CMO.com Millennials and Gen Zs view traditional loyalty programs as “manipulative,” “hierarchical,” and “built around exclusions.”. Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program.