ShepHyken

FEBRUARY 16, 2025

What Customers Really Want From a Loyalty Program by Eileen Stephens (CMSWire) Customer loyalty programs have become a multi-million-dollar industry and a critical driver of revenue for brands. Forecasts point to significant growth in spend expected through loyalty programs in 2025.

2025 80

2025 Article Customer Service Loyalty Programs 80

InMoment XI

NOVEMBER 18, 2024

It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs. Future Trends in Customer Behavior Analysis Customer behavior analysis is evolving as new technologies and customer expectations reshape the landscape. Here are some trends to watch: 1.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Optimizing technology. Likelihood to use leading-edge technology solutions.

Technology 170

Technology Brands Customer Experience Omnichannel 170

ShepHyken

JANUARY 28, 2025

Customer Loyalty Programs Create Loyal Customers: Loyalty programs are usually about points, perks and discounts. In reality, they are marketing programs that do a great job of bringing customers back. Technology Can Replace Human Interaction : Companies have tried, and it doesnt work.

Loyalty Programs 93

Loyalty Programs Customer Service Training Workshop Culture 93

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. Read on to learn how.

Loyalty Programs 75

Loyalty Programs Loyalty Brands Webinar 75

InMoment XI

OCTOBER 23, 2024

Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. Introduce loyalty programs to reward long-term customers for their continued use of your banking services. By offering benefits like cashback offers, you can drive both customer satisfaction and loyalty.

Banking 195

Banking Customer Experience Financial Touchpoint 195

PK

DECEMBER 21, 2020

Traditional loyalty programs feature points, rewards, and member benefits to promote repeat purchases. But programs like these present a challenge for technology consumer goods with companies who sell devices like […]. The post The engineered experience: Loyalty for technology consumer goods appeared first on PK.

Loyalty 98

Loyalty Consumers Technology Loyalty Programs 98

ShepHyken

JANUARY 26, 2025

The Gist, as it is referred to in the article, is that CXOs help align initiatives throughout the company, companies led by a CXO see stronger customer loyalty and profitability, and the CXO helps eliminate departmental barriers and help implement the right CX technologies and solutions.

Article 66

Article 2025 Customer Service Loyalty Programs 66

CSM Magazine

NOVEMBER 6, 2024

Leveraging Technology for Better Service Using technology can improve the customer experience at a franchise. Tools like customer relationship management (CRM) systems, mobile apps, and loyalty programs make it easier for franchises to serve customers better. A loyalty program doesn’t have to be complicated.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. Personalization comprises four key strategic initiatives. Somewhere in the middle are hospitality companies.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Airlines 52

Oracle

SEPTEMBER 16, 2020

Accelerate the adoption of new technology. By driving the adoption of new technology, brands can meet customers where they are faster and react in real-time. Loyalty programs will act as a key differentiator for brands and can be used to better connect with customers and foster an engaged community.

Loyalty Programs 67

Loyalty Programs Retail Loyalty Touchpoint 67

Brandwatch CX

MARCH 27, 2025

And the platforms and technology available mean you can do this in a variety of ways. Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty. Others say they eat into profits from customers who are already loyal.

Customer Relationships 93

Customer Relationships Marketing Social Media Loyalty Programs 93

Joe Rawlinson

NOVEMBER 3, 2024

Companies today are leveraging a range of technologies to streamline these interactions. Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty. Customer service goes beyond responding to queries or concerns. It focuses on making each interaction impactful.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

Experience Investigators by 360Connext

JULY 13, 2015

Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. Processes break all the time – both due to technology and people. Reward Investments In Customer Loyalty. For most organizations, this is a shift from being reactive to proactive.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

Experience Investigators by 360Connext

JANUARY 7, 2025

The most successful CX teams align every department around the CX mission and foster collaboration across marketing, sales, support, and technology teams to ensure consistent CX. There are a lot of areas you can focus, so focus on one channel at a time and first prioritize areas most relevant to your goals.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

SurveySensum

NOVEMBER 5, 2024

Let’s discover its top 6 drivers behind customer loyalty. Strong Loyalty Program Nike’s loyalty program is more than just a point system. NikePlus is a textbook example of how to do customer loyalty right. However, Nike’s acquisitions extend beyond technology. Remember its acquisition of Converse?

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Retently

MARCH 11, 2025

Step 2: Researching Loyalty Programs to Increase Retention Loyal customers spend more and stay longer but keeping them engaged takes more than just good products. A CX Manager researches loyalty programs to: Boost customer lifetime value (LTV) Giving customers a reason to return and keep purchasing. The solution?

Management 115

Management Customer Experience Roadmap NPS 115

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. The golden benchmark is about $25 USD per year in loyalty value. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Alida

FEBRUARY 22, 2017

The race towards customer-centricity is driving some the biggest trends in business technology. The race towards customer-centricity is driving some the biggest trends in business technology. Loyalty program software does something similar, tracking how much people spend with a company. billion in market value by 2018.

Customer Relationships 180

Customer Relationships Customer Centricity 2015 Definition 180

Beyond Philosophy

DECEMBER 12, 2016

A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Loyalty Programs with special promotional offers ; these incentives influence 93% of customers to sign up. It doesn’t feel exclusive.

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. My Comment: Lets take another lesson from Starbucks.

Article 74

Article 2025 Customer Service Healthcare 74

ShepHyken

APRIL 26, 2021

ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles.

2021 141

2021 Article Customer Service Contact Center 141

CSM Magazine

NOVEMBER 18, 2024

The implementation of robust security measures, such as encryption technology and firewalls, can assist in the protection of sensitive information. Loyalty Programs: The implementation of a loyalty programme can serve to reward those players who demonstrate loyalty and, in so doing, encourage them to engage in repeat business.

E-support 52

E-support Loyalty Programs Customer Service Representative Loyalty 52

Customer Bliss

JUNE 6, 2018

Within his role, Eric now owns the VoC programs, CX and brand activation team, and the Gold Plus Rewards loyalty program. In the first 6 months of his role, Eric focused on the following: Fixing the measurement program in order to capture the VoC in the right way with the right level of understanding.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

CSM Magazine

OCTOBER 15, 2024

” – Kate Zabriskie “The way to a customer’s heart is much more than a loyalty program. ” – Jeff Bezos The Impact of Technology on Customer Experience “Technology does not run an enterprise, relationships do.” ” – Simon Sinek “The customer’s perception is your reality.”

Customer Experience 52

Customer Experience Loyalty Programs Advertising Culture 52

CSM Magazine

MARCH 28, 2025

Acknowledge Customer Loyalty Reward long-term customers through loyalty programs , discounts, or personalized offers to show appreciation. Use Customer Service Technology Implement solutions like CRM tools or AI chatbots to streamline service and make interactions more efficient.

Customer Service 59

Customer Service Loyalty Programs Culture Social Media 59

ShepHyken

MAY 12, 2019

My Comment: I’ve always cautioned that companies jumping into digital customer service solutions should be careful not to become so enamored with the technology that they lose their human and emotional connection with their customers. Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett.

2019 97

2019 Article Loyalty Programs Customer Service 97

Optimove

DECEMBER 30, 2024

The “position-less marketer” uses cutting-edge technologies like AI, generative AI, and omnichannel tools to drive engagement, retention, and innovation. Marketers can develop highly targeted campaigns by creating interactive, trust-building experiences that foster transparency and customer loyalty. #4

2025 52

2025 Marketing Download Loyalty Programs 52

CSM Magazine

MARCH 28, 2025

With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. This ecosystem encourages the creation of new customer service technologies. Conclusion Blockchain technology and customer service integration have begun and are not a distant idea.

Customer Service 52

Customer Service E Commerce 2025 2024 52

ShepHyken

APRIL 9, 2018

(HubSpot) If artificial intelligence, or AI, feels like a far-off thing of the future, you might be mistaken: In our research, we found that 63% of people don’t realize they’re already using AI technologies. Hubspot’s research found that 63% of people don’t realize they’re using AI technologies.

Net Promoter Score 94

Net Promoter Score Article 2018 Customer Service 94

Think Customers

JANUARY 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. There was little discussion about AI as a technology at the event, which marked a change from recent years.

Retail 52

Retail Social Media 2028 2025 52

CSM Magazine

MARCH 28, 2025

Proactive customer engagement, personalised offers and loyalty programs make customers feel appreciated and can encourage brand trust and loyalty which can be hard to come by, especially in industries that are saturated with many companies!

2029 52

2029 Customer Service Exceptional Customer Service Hospitality 52

Kayako

MAY 30, 2017

Instead of implementing a “loyalty” program that has nothing to do with loyalty (and everything to do with discounts), Van Belleghem says think instead about how you would treat your best friend if he or she became a client. In his talk, Customer loyalty programmes…why bother! His answer?

Loyalty Programs 79

Loyalty Programs E-support Loyalty Rewards Programs 79