CSM Magazine

FEBRUARY 6, 2025

Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level. Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

Experience Investigators by 360Connext

APRIL 9, 2015

Consider these examples: The company is a leading content, commerce and technology company that provides customers easy and convenient access to books, magazines, newspapers and other content across its multi-channel distribution platform.- Barnes & Noble. Nationwide is on your side. Nationwide.

Customer Focused 235

Customer Focused Multi-Channel Customer Centricity Magazine 235

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). Let’s explore.

Customer Experience 194

Customer Experience Magazine 2012 Customer Care 194

ShepHyken

NOVEMBER 11, 2024

Staff Friendliness by Miika Mäkitalo (CRM Magazine) Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. Loyalty-building experiences are created when businesses surprise customers with care that exceeds expectations. One of the Big Retail CX Trends of 2024?

2024 71

2024 Article Customer Service Magazine 71

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Not doing so is a risk to the long-term survival of your company! What does that mean?

Article 62

Article Customer Service Loyalty Programs 2024 62

CSM Magazine

JANUARY 28, 2025

Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale. By offering knowledge bases or self-service tools, you reduce the burden on your customer support team while ensuring customers can find quick and accurate resolutions.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

CSM Magazine

MARCH 12, 2025

The manner in which a company communicates during a recall can either erode customer trust or transform a potential crisis into an opportunity for strengthening loyalty. In doing so, they not only mitigate potential reputational and financial damage, but also transform adversity into an avenue for building enduring customer loyalty.

Loyalty 52

Loyalty Brands Social Media 2025 52

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). Let’s explore.

Customer Experience 156

Customer Experience Magazine 2012 Customer Care 156

ShepHyken

JUNE 17, 2024

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!

2024 88

2024 Article Magazine Customer Service 88

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Before joining HotDoc, Agnes spent 4 years at Apple.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Article 88

Article 2024 Customer Service Magazine 88

ShepHyken

SEPTEMBER 15, 2024

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.

Article 88

Article Loyalty Programs Customer Service 2024 88

GetFeedback

JUNE 3, 2019

According to CMO Magazine customer spend grows alongside trust , after building the relationship. The average value of a lost customer is $243 , and it is 16 times as costly to build a long-term business relationship with a new customer than to take the time to cultivate the loyalty of an existing customer.

Customer Satisfaction 170

Customer Satisfaction Magazine Customer Retention Customers 170

ShepHyken

SEPTEMBER 1, 2024

Helping Companies & Organizations Create an Amazing Customer-Focused Culture by CXO Magazine This week, we’re starting the Top Five roundup with a Bonus article. Actually, it’s more than an article, it’s an entire magazine devoted to CX. And I’m very proud that that CXO Magazine honored me with a cover story.

Article 75

Article Magazine Customer Service 2024 75

TechSee

OCTOBER 23, 2018

I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. If so, I see you have 345 Loyalty points available to use towards your stay. According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157

ShepHyken

JUNE 14, 2021

MarTech Series) Harvard Business Review found that delighting your customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does. Forget Brand Loyalty. My Comment: To create true customer loyalty, it’s about an emotional connection between a brand and a customer.

2021 102

2021 Article Customer Service Retail 102

ShepHyken

OCTOBER 4, 2021

Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. How to Build Customer Loyalty (7 Proven Ways) by Syed Balkhi. Customer loyalty is customers’ likelihood of doing repeat business with your company, which is crucial to create a successful business.

Article 104

Article 2021 Customer Service Magazine 104

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. I have an idea about renewals. Most people think that a renewal applies to some type of subscription. But what if renewal had a broader meaning? What if renewal simply meant that the customer comes back—again and again?

Magazine 160

Magazine Customer Service Training Customer Service Information 160

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. Linkedin : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ShepHyken

SEPTEMBER 6, 2021

Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. The idea behind the article is to “delight” the customer, rather than to just serve them. A Customer Discovered Their $350 Lego Set was Missing Pieces. The Company’s Response Was Brilliant by Jason Aten.

2021 27

2021 Article Customer Service Net Promoter Score 27

ShepHyken

NOVEMBER 1, 2020

Ceoworld Magazine) During this ever changing and challenging time, the ability to be a great customer and extend kindness to those we come into contact within a service environment is more important than ever. The Unique Challenge of Building Customer Loyalty in an Online Only World by Phil Britt.

2020 110

2020 Article Customer Service Magazine 110

CSM Magazine

NOVEMBER 6, 2024

A franchise that prioritizes customer care earns loyalty, boosts its reputation, and encourages positive word-of-mouth. Good service builds customer loyalty, making people feel valued and understood. Encouraging Repeat Visits with Loyalty Programs Loyalty programs are a great way to bring customers back and build loyalty.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

CSM Magazine

NOVEMBER 26, 2024

Integrating AI in customer relations allows companies to optimize customer service responses, deliver relevant content, and foster trust and loyalty. By analyzing data, AI can adapt content, offers, and recommendations to each individual, heightening satisfaction and fostering loyalty.

Interaction 52

Interaction Engagement E Commerce E-support 52

Retently

AUGUST 1, 2024

Others, like magazines, are sold on a monthly subscription and are only as relevant as the latest issue. Ideal Timing for Different Business Scenarios: Key Pointers By starting to measure NPS at the right time for your business stage, you can gather valuable insights that drive customer satisfaction and loyalty.

Net Promoter Score 147

Net Promoter Score Measurement NPS Feedback 147

CSM Magazine

MARCH 17, 2025

Customer satisfaction (CSAT) and Net Promoter Scores (NPS) are invaluable metrics when it comes to understanding your customers’ experiences and loyalty. Adopt Proactive Customer Service Strategies Waiting for your customers to complain about an issue could cost you their loyalty.

NPS 52

NPS Net Promoter Score E Commerce E-support 52

CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

CSM Magazine

MARCH 13, 2025

Measuring customer satisfaction isnt just about knowing if people are happyits about understanding what drives loyalty, repeat business, and positive word-of-mouth. Lets break this down further by exploring the connection between satisfaction and loyalty, and how feedback fuels smarter business decisions.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Net Promoter Score 52

Kustomer

MAY 18, 2022

The increased interest is warranted — Forbes contributor Kathleen Walch of Cognitive World said AI is a useful tool that’s improving customer service , enhancing customer loyalty, enabling better brand reputations and allowing customer service agents to focus on tasks of greater value that can bring companies more business.

Magazine 85

Magazine Demo Customer Service Loyalty 85

CSM Magazine

NOVEMBER 22, 2024

This data helps resolve concerns, propose tailored suggestions, and deliver an encounter—essential for improving customer contentment and loyalty. This proactive approach helps businesses meet customers’ evolving needs and maintain their loyalty over time. Fostering a connection plays a vital role in retaining customers.

Interaction 52

Interaction Management Loyalty Communication 52

ShepHyken

FEBRUARY 25, 2024

How Customer Advocacy Fuels Brand Loyalty and Growth by Marbue Brown (CMSWire) Reputations are made or broken by the experiences customers have with companies and especially by what they have to say about those experiences. If you have a loyalty program (or are thinking about having one, here are five ideas to consider.

2024 67

2024 Article Customer Service Average Handle Time 67

CSM Magazine

NOVEMBER 18, 2024

A favourable customer experience has the potential to engender increased customer loyalty, repeat business and positive word-of-mouth recommendations. Loyalty Programs: The implementation of a loyalty programme can serve to reward those players who demonstrate loyalty and, in so doing, encourage them to engage in repeat business.

E-support 52

E-support Loyalty Programs Customer Service Representative Loyalty 52

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Ease of use. Engaging offers and new products.

Article 78

Article Customer Service 2024 Loyalty Programs 78

CSM Magazine

DECEMBER 5, 2024

What’s more, by fostering a culture of inclusivity, companies can enhance problem-solving capabilities, increase customer loyalty, and improve overall service quality. Ultimately, a diverse team enhances initial interactions and lays the groundwork for customer loyalty , essential for sustained business success.

Customer Service 52

Customer Service Culture Loyalty Workshop 52

ReviewTrackers

SEPTEMBER 23, 2021

Curbside Pickup Drives Increase in Customer Loyalty. In a QSR Magazine article, Curbside CEO Jaron Waldman said that curbside pickup – when paired with mobile ordering – increased customer loyalty and satisfaction. In addition, businesses that used curbside pickup had a sales increase of 45-75 percent.

Customer Satisfaction 114

Customer Satisfaction 2017 Multi-Channel 2018 114

CSM Magazine

JULY 3, 2024

For businesses, it represents a powerful tool to build and nurture customer loyalty. Understanding Customer Loyalty Before we dive into the how-tos, it’s important to understand what customer loyalty means. Collaborate with Influencers Influencer marketing can be a game-changer for building customer loyalty.

Loyalty 52

Loyalty Customers Connections Brands 52

CSM Magazine

OCTOBER 21, 2024

It directly influences the gaming experience, builds customer loyalty, and ultimately drives profitability. Bonus and Incentives Information : Players need clear explanations about bonuses and loyalty rewards. This simple act of inclusion can significantly contribute to customer loyalty.

Customer Service 52

Customer Service E-support Social Media Customer Service Representative 52

CSM Magazine

DECEMBER 17, 2024

It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty. Increased Customer Retention and Loyalty When you make sure your customers always have access to help, theyre more likely to trust you and stick with your business.

Competitive Advantage 52

Competitive Advantage Customer Retention Customer Satisfaction Loyalty 52