InMoment XI

AUGUST 3, 2023

This 360-degree understanding enables organizations to identify critical moments of truth that significantly impact customer satisfaction and customer loyalty. By staying ahead of the curve, companies can create a seamless and satisfying customer journey, resulting in increased customer satisfaction and loyalty.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. customer experience, customer success, customer loyalty), the ultimate goals of these programs are the same: to ensure customers are happy, receiving value from the company’s solution and are loyal.

White Paper 68

White Paper Competitive Advantage Government Customer Centricity 68

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. You can view and download the full White Paper here. Bean and OxFam.

White Paper 48

White Paper Engagement Customer Centricity Culture 48

Customers That Stick

SEPTEMBER 18, 2014

Here’s a look at how to target Millennials effectively through loyalty programs. A recent study by Bond Brand Loyalty found that nearly 70 percent of those surveyed said they’d change where they shop because of the presence of a quality loyalty program, indicating that Millennials are highly responsive to retailer loyalty programs.

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. Here’s some new research on the ties between good CX and revenue growth. Good customer experience can get you there. Once again, these benefits were significant where they were seen.

White Paper 226

White Paper 2017 B2B Article 226

InMoment XI

OCTOBER 7, 2021

customer retention and customer loyalty) can take months or years to show effects. If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Some measures (e.g., The Science and Art. Enjoy the goal setting exercise!

White Paper 370

White Paper Measurement Customer Retention Contact Center 370

InMoment XI

OCTOBER 12, 2022

That fundamental, holistic understanding fuels unforgettable experiences that build loyalty while also creating additional revenue! Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research.

Voice of Customer 221

Voice of Customer White Paper Marketing Definition 221

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Customer Retention and Environmental Responsibility Improved first-call resolution rates of up to 30% lead to higher customer satisfaction and loyalty. Improved first-call resolution rates lead to higher customer satisfaction.

ROI 124

ROI White Paper Travel Return on Investment 124

TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

InMoment XI

NOVEMBER 2, 2021

Organizations can leverage CX listening tools to identify what about a brand spurs trust and loyalty from its customers and take action to make those offerings even stronger. After all, nearly 50 percent of customers are willing to spend anywhere from 11 to 50 percent more with a brand they feel they can trust.

ROI 195

ROI White Paper Customer Retention Feedback 195

Integrity Solutions

APRIL 19, 2024

It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business. According to Gartner , customer experience “drives more than two-thirds of customer loyalty” when compared to brand preference or price consideration.

Sales 104

Sales Loyalty White Paper Contact Center 104

TechSee

SEPTEMBER 30, 2024

To gain deeper insights into the impact of these technologies, make sure to download our white paper. The trust built from providing safe and efficient support strengthens customer loyalty and brand reputation. Download our white paper today to uncover the full potential of these technologies for your business.

White Paper 109

White Paper Automotive Download Customer Satisfaction 109

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. These projects were across a wide variety of industries.

White Paper 126

White Paper B2C B2B Customer Satisfaction 126

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. The Customer Loyalty Wheel ™. The following is how we look at customer satisfaction, loyalty and creating and Raving Fans. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

White Paper 111

White Paper Customer Relationship Management Download NPS 111

Beyond Philosophy

NOVEMBER 28, 2016

What building ambassadorship does mandate, however, is that having employees focus on the customer will definitely drive more positive experiences and stronger loyalty behavior for both stakeholder groups. between January and February, 2015 (to 32.9%) and that this new level was the highest engagement rate reported in the past three years.

Engagement 145

Engagement White Paper 2015 Consulting 145

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

GetFeedback

FEBRUARY 15, 2019

Net Promoter Score is a trusted measure of customer loyalty. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. When businesses adopt a proactive approach to customer care, customers reward them with their loyalty. Who are they? How to use NPS.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

Beyond Philosophy

SEPTEMBER 13, 2016

As concluded in a 2010 white paper by marketing software company Neolane: “… with the right technology, skill sets, and C-level buy-in, social media provides an opportunity to take a more personalized and interactive approach to achieve true engagement… So, stop broadcasting, start engaging and put your social media intelligence to work.”.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Also, how much influence do your employees have on customer value perceptions and loyalty behavior through their day-to-day interactions?

Financial 144

Financial White Paper Books Airlines 144

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty White Paper Travel Fashion 52

Talkdesk

DECEMBER 10, 2020

Delaying the modernization of your call center can impact various aspects of your brand, including revenue, customer loyalty and retention and more. A holistic CX approach with consistent and widespread efforts across the organization is the best way to digitally revolutionize your contact center and transport your business into the future.

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

Talkdesk

DECEMBER 1, 2020

If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line. More than 60% of customers are extremely willing or very willing to switch brands to have a better customer service experience.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. It’s no surprise that customer success and loyalty go hand-in-hand.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. White papers. Measuring Customer Loyalty: 5 Ways to Track It. Tip sheets.

Blog 82

Blog White Paper Customer Service Webinar 82

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. White Papers. Loyalty Programs.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Beyond Philosophy

AUGUST 17, 2015

delivery timing rate did not drive higher customer loyalty. As an example, a fast food distribution client once expressed disbelief that their 99.3% order completeness rate and 99.5% The post Are Experience Consistency and Reliability Emotional Drivers? appeared first on.

White Paper 100

White Paper Multi-Channel Hotels Banking 100

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Figure 3 summarizes the major differences across the levels of analytics maturity.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

Kayako

MAY 13, 2022

A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. White papers. Let’s look at the elements of a self-service portal. Blog posts.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. The Totango online community includes our blog and other resources such as white papers, reports, on-demand webinars, and a learning hub to help you get the most out of our CS platform.

2022 119

2022 Customer Success White Paper Social Media 119

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Figure 3 summarizes the major differences across the levels of analytics maturity.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

Avaya

JANUARY 29, 2019

As customer expectations continue to evolve, so must the approach that organizations take to deliver high-quality service that leads to brand loyalty. Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper. To get started or to find more out details, please contact us.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Totango

AUGUST 23, 2022

White papers. Loyalty and advocacy. Loyalty and Advocacy. Loyalty and advocacy occur as a satisfied customer becomes an enthusiastic advocate of your brand and refers your product to others. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Blog content.

Touchpoint 119

Touchpoint Customer Journey B2B Customer Journey Mapping 119

Up Your Service

MAY 25, 2017

In the white paper, Engineering a Service Revolution that was recently cited in Harvard Business Review , we outline Four Rules, including a rapid and comprehensive plan to educate and motivate employees at all levels,leaving little room for negative influence to grow or fester. Focus on Service Education.

Culture 75

Culture White Paper Workshop Customer Satisfaction 75

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. Not out of your top-line metrics, at least.

White Paper 93

White Paper NPS ROI Leadership 93

CSM Magazine

SEPTEMBER 15, 2021

Upside launches ‘The Tipping Point of Loyalty’ report which also finds retail customers are now less loyal than they were before the pandemic. Among the other significant findings from the report, the quantified impact of the pandemic on retail loyalty suggests that customers are now less loyal than before the pandemic.

Retail 52

Retail White Paper Banking Loyalty 52

CSM Magazine

JULY 27, 2022

The state of brand loyalty in the UK. According to Yotpo’s ‘The State of Brand Loyalty 2022’ report, one of the most important factors to UK consumers when choosing a brand to purchase from is shared values. Using customer experience to increase loyalty. So how can you ensure a continuous journey that increases loyalty?

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64