Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

InMoment XI

OCTOBER 23, 2024

Consistently providing exceptional service can strengthen loyalty and reduce the likelihood of customers looking elsewhere. The following steps can help improve CX in this area to enhance both satisfaction and loyalty: Make it easier for customers to manage their accounts. This approach is crucial for driving loyalty.

Banking 195

Banking Customer Experience Financial Touchpoint 195

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

Experience Investigators by 360Connext

MAY 20, 2015

They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

ShepHyken

NOVEMBER 12, 2024

Loyalty to an Employee: There are some instances in which the relationship isn’t between a customer and the company but between a customer and an amazing employee. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Return on Investment 101

Return on Investment Financial Workshop Customer Service Training 101

ShepHyken

NOVEMBER 18, 2024

Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Good experience builds loyalty.” Here are my top five picks from last week.

Article 73

Article Customer Service 2024 2025 73

ShepHyken

OCTOBER 22, 2024

Even if they subtly impact the conversation, the right words create confidence, build relationships, and foster repeat business and potential loyalty.  Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 87

Customer Service Workshop Customer Service Training Customers 87

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Workshop 259

InMoment XI

JULY 24, 2024

This blog post explores what CX services are and why more and more companies are turning to expert CX consulting services to enhance their interactions with customers and drive loyalty. By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty.

Technology 195

Technology Customer Experience Workshop ROI 195

ShepHyken

NOVEMBER 3, 2024

Seven loyalty program types: Pick the perfect fit by Marcus Marius (Dynamic Business) Did you know that companies that invest in loyalty programs report up to a 40% increase in revenue? My Comment: I’ve written many articles about loyalty programs. If you have been thinking about a loyalty program, this is a good place to start.

Article 69

Article 2024 Customer Service Loyalty Programs 69

ShepHyken

MARCH 30, 2025

Companies that excel at creating positive and memorable experiences often enjoy higher customer loyalty, increased sales, and a stronger brand reputation. New Survey Reveals Price Hikes Wont Break Customer Loyalty. My Comment: This article may be taking the opposite side by claiming customer service on the brink. But Theres a Catch.

2025 69

2025 Article Customer Service Magazine 69

ShepHyken

JANUARY 28, 2025

Customer Loyalty Programs Create Loyal Customers: Loyalty programs are usually about points, perks and discounts. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Loyalty Programs 92

Loyalty Programs Customer Service Training Workshop Culture 92

ShepHyken

OCTOBER 29, 2024

Loyalty Programs That Offer Real Value – More than points and discounts, create a program that makes customers want to do more business with you. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Workshop 85

Workshop Loyalty Programs Customer Service Training Customer Service 85

Experience Investigators by 360Connext

NOVEMBER 30, 2021

In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the Customer Journey Mapping process. Maybe there are key outcomes you’re looking to achieve, like reduced cart abandonment, increased customer loyalty, or fewer support requests.

Customer Experience 367

Customer Experience Customer Journey Mapping Customer Journey Touchpoint 367

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. This article serves up three giving back ideas/concepts to help build customer loyalty.

Article 73

Article 2025 Customer Service Healthcare 73

ShepHyken

FEBRUARY 16, 2025

What Customers Really Want From a Loyalty Program by Eileen Stephens (CMSWire) Customer loyalty programs have become a multi-million-dollar industry and a critical driver of revenue for brands. Forecasts point to significant growth in spend expected through loyalty programs in 2025. Connect with Shep on LinkedIn.

2025 79

2025 Article Customer Service Loyalty Programs 79

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. To get started, watch the mini-workshop or read the transcript just below it: How to increase customer loyalty. Define an objective.

Loyalty 98

Loyalty B2C Workshop Customers 98

ShepHyken

JANUARY 5, 2025

Crafting a Successful Customer Loyalty Campaign by Denis Hure (Reward the World) Customer loyalty is the backbone of sustainable business growth. At Reward the World, weve seen firsthand how a well-crafted customer loyalty campaign can transform casual buyers into brand advocates. The goal is to create an emotional connection.

2025 69

2025 Article Customer Service Loyalty Programs 69

ShepHyken

DECEMBER 9, 2024

He shares an interesting concept about customer asset management, which takes advantage of the link between satisfied customers and brand loyalty, helping to build a stronger relationship with customers that protects them from competitive challenges and more. Can Your Customer Service Make a Sale? Connect with Shep on LinkedIn.

2024 73

2024 Article 2025 Customer Service 73

ShepHyken

MARCH 10, 2025

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. Get ready to smile! Connect with Shep on LinkedIn.

2025 69

2025 Article Loyalty Programs Customer Service 69

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Anything less than meeting those higher expectations results in reduced loyalty. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 76

Article 2024 Customer Service 2025 76

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. We typically assist our clients in team development through ongoing coaching, hands-on workshops, and specific training.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Not doing so is a risk to the long-term survival of your company! What does that mean?

Article 62

Article Customer Service Loyalty Programs 2024 62

InteractionMetrics

NOVEMBER 21, 2024

” 4: Workshops: Aligning Teams for Immediate Improvements A unified team approach can immediately improve customer service. Workshops are a powerful way to align employees on best practices, hone their skills, and practice scenarios they’ll encounter. “I’m glad we could work together to get this resolved.

Customer Service 52

Customer Service Workshop Net Promoter Score Metrics 52

ShepHyken

NOVEMBER 11, 2024

Loyalty-building experiences are created when businesses surprise customers with care that exceeds expectations. The outcome was a customer’s newfound emotional connection that led to loyalty. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

2024 69

2024 Article Customer Service Magazine 69

ShepHyken

FEBRUARY 3, 2025

7 Signs Your Loyalty Program Needs a Redesign by Cassie Preston (Retail Dive) In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. Here are seven signs your loyalty program may need a redesign. Here are seven signs your loyalty program may need a redesign.

2025 73

2025 Article Customer Service Loyalty Programs 73

Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. There are ways to do this without risking anything. Data can’t always tell you what’s in store.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. It feels inspiring to pull together your first customer journey workshop and design your journey map, doesn’t it? And that will enhance customer trust, loyalty, and happiness. You can follow their lead. What’s next?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

Experience Investigators by 360Connext

MAY 19, 2015

I attended a workshop from a large organization well known for journey mapping. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Software isn’t the answer, but it can be part of the solution. When parts of the journey are left out.

Customer Journey Mapping 234

Customer Journey Mapping Customer Journey Workshop Social Media 234

ShepHyken

JANUARY 26, 2025

The Gist, as it is referred to in the article, is that CXOs help align initiatives throughout the company, companies led by a CXO see stronger customer loyalty and profitability, and the CXO helps eliminate departmental barriers and help implement the right CX technologies and solutions. Are Your CX Metrics Hurting Your Customer Experience?

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

FEBRUARY 9, 2025

Number three is my favorite: Invest in CX, and Brand Loyalty will pay you back. Yes, repeat business and loyalty (and more good results) can come from investing in the customer experience. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops.

2025 73

2025 Article Customer Service Sports 73

ShepHyken

DECEMBER 29, 2024

New CX Index Report: Data Reveals Personalization and Integrity Are the New Imperatives for Customer Loyalty in Retail, Financial Services, and Telecoms by Fabrizio Trotti (Technology Reseller News) Today, customer experience (CX) is no longer just a differentiator; its the foundation of customer loyalty and long-term business growth.

Article 73

Article 2025 Customer Service 2024 73

ShepHyken

DECEMBER 22, 2024

Here are the topics with plenty of commentary: 1) Start with what you have, 2) Automate where you can, 3) Consider outsourcing, 4) Build a self-service hub, 5) Use data to improve, 6) Be proactive, 7) Train on customer support, 8) Personalize, and 10) Build Loyalty. Connect with Shep on LinkedIn.

Article 76

Article 2024 2025 Customer Service 76

Beyond Philosophy

DECEMBER 8, 2023

While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. They certainly are, but not all repeat business is a result of loyalty. First, let’s establish clear definitions for customer loyalty and inertia.

Loyalty 88

Loyalty Airlines Workshop Consulting 88

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Workshops and training for both employees in general and for specific groups. You can also start estimating what a bump in retention or an increase in loyalty might mean for your organization’s bottom line. Increased loyalty means more spending, more referrals and more positive word-of-mouth marketing.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261