InMoment XI
OCTOBER 10, 2024
To make sure your brand can benefit from the use of social media, you need to implement social media management. What is Social Media Management? Social media management is the process of creating, managing, and reporting on content posted on various social media platforms. Why is Social Media Management Important?
eglobalis
DECEMBER 17, 2024
By leveraging AI-driven tools, businesses can analyse multi-dimensional feedback (emotional tone, intent, behavioural trends) across channels. By connecting customer service, performance management, and workforce optimization, AI-infused workflows deliver seamless experiences.
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eglobalis
JANUARY 20, 2025
The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. The Role of Relationship Management Strong interpersonal relationships are a cornerstone of successful B2B partnerships.
eglobalis
MARCH 30, 2025
[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Next: We look at how businesses are shifting to real-time feedback channels to address these shortcomings.)
CSM Magazine
NOVEMBER 25, 2024
Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. They couldn’t care less that you are busy managing many different platforms; perfection in the shopping experience is what they want. What a way to ruin your mood for the day.
InMoment XI
NOVEMBER 30, 2023
Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.
InMoment XI
OCTOBER 30, 2024
They expect fast claims processing and personalized health management. They also appreciate risk management tools like home protection services and real-time alerts. They want fast claims handling and easy-to-use mobile apps to manage policies. The takeaway for insurers is to invest in multiple communication channels.
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