Alida

SEPTEMBER 22, 2016

Alesha Rhinier, customer engagement project manager at Lancaster General Health/Penn Medicine, offered a similar tip, explaining that setting goals and planning your first survey helps inform what needs to be included in the profiling questionnaire. Mally believes it should be developed in collaboration with stakeholders across the business.

2016 267

2016 Innovation Marketing Insights 267

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. This product experience is designed to reduce administrator effort and streamline the end-user experience.

Management 98

Management Roadmap Document Customer Centricity 98

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research.

Roadmap 63

Roadmap Insights Definition User Experience 63

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. It enables you to manage dissatisfied customers. Collecting feedback is the first step to successful customer experience management. Managing an overwhelming amount of feedback.

Feedback 195

Feedback Social Media B2C 2024 195

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Implement A/B testing.

Customer Insights 62

Customer Insights Insights Net Promoter Score NPS 62

Thematic

FEBRUARY 19, 2025

XM Discover: Requires centralized management and structured training for every new team member, making it better suited for organizations with a dedicated analytics team. XM Discover: Requires a higher initial investment, plus ongoing costs for taxonomy management and technical resources.

ROI 62

ROI Feedback Insights Healthcare 62

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Net Promoter Score Metrics 52

Gainsight

OCTOBER 25, 2021

If you’re a product leader or manager, you’re probably slammed with more feedback than you can handle. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows.

Feedback 98

Feedback White Paper Roadmap 2024 98

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management Books Financial 69

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. By integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

Blog 114

Blog Customer Experience Roadmap Technology 114

Kustomer

APRIL 28, 2022

They want to be met on their preferred platforms and they want to have easy experiences without unnecessary roadblocks. This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. We’re going to be talking about mapping management. Start small.

Management 81

Management Customer Journey Roadmap Customer Service 81

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Customer Experience 105

Customer Experience Roadmap Feedback User Experience 105

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Thematic

APRIL 1, 2025

A strong customer insights strategy clearly turns feedback into actions on your product roadmap. Keep in mind, effective personalization relies on good data management. By following the steps we discussed here, you’ll create a customer-centric culture where decisions are driven by data and empathy for the user experience.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

Totango

FEBRUARY 12, 2025

The ZIRP days are no more companies across industries have been hit with increased churn, layoffs, consolidation of tech stacks, expense management, and an all-out push to be profitable and grow so theres a greater need to turn up the volume on CLG.

Brands 62

Brands 2024 Customer Success 2025 62

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Why do product managers need to track performance KPIs? You don’t have to panic. The takeaway?

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Files are difficult to manage, organize, and send across organizations.

Innovation 98

Innovation Sports 2001 Customer Centricity 98

SurveySparrow

MARCH 14, 2023

And one of the most crucial people in building SaaS products is a product manager. Without a highly-skilled product manager, the product will never gain the traction it aspires to. In this article, we look at 10 of the most essential product manager competencies required to build successful SaaS products.

Management 10

Management Roadmap Communication User Experience 10

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management 2023 Roadmap 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Insights 59

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? If you have any questions, please feel free to contact your Customer Success Manager or message us on our website here. demo surveys here.

Feedback 105

Feedback Roadmap Customer Centricity NPS 105

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Master Your Product Roadmap.

Roadmap 52

Roadmap Net Promoter Score Metrics Demo 52

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Roadmap 52

Roadmap User Experience Demo Feedback 52

Wootric

AUGUST 31, 2020

CX Operations, or CXOps, is all about the systems, automation, and lines of communication that make possible a unified, cross-functional, customer journey approach to improving customer experience. Do you need a CX Operations manager dedicated to this effort? That’s when it’s time to consider hiring or appointing a CXOps Manager.

Management 52

Management Touchpoint Net Promoter Score Customer Journey 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

CSM Magazine

JUNE 25, 2024

Left-to-right: Vignesh Girishankar, Srikrishnan Ganesan, Deepak Balasubramanyam, Rocketlane Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies.

Sales 52

Sales Roadmap 2024 2015 52

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Community engagement – Announce updates on forums and social media to re-engage users. This could be done through release notes, in-app notifications, or email updates explaining the improvement and how it enhances user experience. Customers leave.

Feedback 62

Feedback Social Media Customers E-support 62

8x8

OCTOBER 17, 2018

Manufacturers face a similar challenge with 75% of supply chain practitioners saying digital projects across their companies are not managed under a single governance process, making enterprise-wide integration a challenge, according to a recent Gartner survey. The answer becomes even clearer with three additional points: User Experience.

Communication 73

Communication Contact Center Roadmap Demo 73

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Roadmap 77

Roadmap Banking NPS Feedback 77

ShepHyken

AUGUST 25, 2024

How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Finally, the initials you don’t see often enough are used, and that’s MX, as in Multi-Experience. It’s the circle of life in business, in fact.

Article 88

Article Customer Service 2024 Customer Centricity 88

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. This tool also comes with a free version with unlimited surveys, users, and questions. It improves your end-user experience by centralizing all your direct and indirect feedback in one place.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Gainsight

JUNE 15, 2020

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of how end-users are adopting your product. Product Managers at Gainsight use Gainsight PX to understand these details for our various product lines and more.

Management 52

Management Roadmap Customer Journey Engagement 52

Gainsight

NOVEMBER 16, 2021

For one, they focus on the product experience. User experience is essential to growth. In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Second, the SaaS market has adopted models that depend on outstanding user experiences.

Roadmap 52

Roadmap Social Media User Experience 2022 52