Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research.

Roadmap 63

Roadmap Insights User Experience Definition 63

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. It enables you to manage dissatisfied customers. Collecting feedback is the first step to successful customer experience management. Managing an overwhelming amount of feedback.

Feedback 195

Feedback Social Media 2024 B2C 195

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Net Promoter Score Metrics 52

Gainsight

OCTOBER 25, 2021

If you’re a product leader or manager, you’re probably slammed with more feedback than you can handle. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows.

Feedback 98

Feedback White Paper Roadmap 2024 98

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management Books Financial 69

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. By integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

Blog 115

Blog Customer Experience Roadmap Technology 115

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 112

B2B Customer Experience B2C Net Promoter Score 112

PeopleMetrics

FEBRUARY 26, 2018

Keep a finger on the pulse of your end-user experience. How can you empathetically listen to the end-users of your product if you do not have that live intelligence at your fingertips? End-user NPS feedback should be part and parcel with your software lifecycle management and product development process.

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

Kustomer

APRIL 28, 2022

They want to be met on their preferred platforms and they want to have easy experiences without unnecessary roadblocks. This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. We’re going to be talking about mapping management. Start small.

Management 81

Management Customer Journey Roadmap Customer Service 81

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Customer Experience 105

Customer Experience Roadmap Feedback User Experience 105

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Why do product managers need to track performance KPIs? You don’t have to panic. The takeaway?

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? If you have any questions, please feel free to contact your Customer Success Manager or message us on our website here. demo surveys here.

Feedback 105

Feedback Roadmap Customer Centricity NPS 105

SurveySparrow

MARCH 14, 2023

And one of the most crucial people in building SaaS products is a product manager. Without a highly-skilled product manager, the product will never gain the traction it aspires to. In this article, we look at 10 of the most essential product manager competencies required to build successful SaaS products.

Management 10

Management Roadmap Communication User Experience 10

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management 2023 Roadmap 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Insights 59

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Master Your Product Roadmap.

Roadmap 52

Roadmap Net Promoter Score Metrics Demo 52

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Roadmap 52

Roadmap User Experience Demo Feedback 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

Thematic

APRIL 13, 2023

This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload!

Feedback 71

Feedback Roadmap Culture Insights 71

CSM Magazine

JUNE 25, 2024

Left-to-right: Vignesh Girishankar, Srikrishnan Ganesan, Deepak Balasubramanyam, Rocketlane Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies.

Sales 52

Sales Roadmap 2024 2015 52

8x8

OCTOBER 17, 2018

Manufacturers face a similar challenge with 75% of supply chain practitioners saying digital projects across their companies are not managed under a single governance process, making enterprise-wide integration a challenge, according to a recent Gartner survey. The answer becomes even clearer with three additional points: User Experience.

Communication 73

Communication Contact Center Roadmap Demo 73

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Roadmap 77

Roadmap Banking NPS Feedback 77

ShepHyken

AUGUST 25, 2024

How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Finally, the initials you don’t see often enough are used, and that’s MX, as in Multi-Experience. It’s the circle of life in business, in fact.

Article 89

Article Customer Service 2024 Customer Centricity 89

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. How to Manage Multiple Feature Requests? How to Manage Multiple Feature Requests? Where you can visualize, manage, and update the requests.

Roadmap 52

Roadmap Feedback Demo Customers 52

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. This tool also comes with a free version with unlimited surveys, users, and questions. It improves your end-user experience by centralizing all your direct and indirect feedback in one place.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Gainsight

JUNE 15, 2020

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of how end-users are adopting your product. Product Managers at Gainsight use Gainsight PX to understand these details for our various product lines and more.

Management 52

Management Roadmap Customer Journey Engagement 52

Gainsight

NOVEMBER 16, 2021

For one, they focus on the product experience. User experience is essential to growth. In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Second, the SaaS market has adopted models that depend on outstanding user experiences.

Roadmap 52

Roadmap Social Media User Experience 2022 52

Gainsight

OCTOBER 18, 2022

And the idea of being product-led becomes more abstract: how can a company align holistic growth around the ways users interact with each product? A big umbrella is a significant management task. . Product roadmaps overflow with suggestions, making future planning increasingly difficult. Churn increases.

Connections 52

Connections Roadmap Download User Experience 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Roadmap 52

Roadmap User Experience Metrics Customer Base 52

TechSee

AUGUST 31, 2022

A user already on the phone may want to launch a video session, but stay on the phone for their audio. While an audio-less video-only session may sound simple, consider that the inability to offer a video-only session would result in endless echo, and ruin the user experience. Launch & Rollout. Do they have one?

Engagement 109

Engagement Culture Technology Omnichannel 109

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? Track your user’s path.

Roadmap 52

Roadmap User Experience Travel Customer Centricity 52

Centercode

JUNE 4, 2019

Consider, for example, that the Oculus Quest has a hardware component, software component, the Oculus mobile app, and its own internal app store where players can purchase and manage their games. Testing with customers does the double duty of confirming earlier user research and expanding on it with nuanced attitudes and sentiments.

User Experience 66

User Experience Roadmap Feedback Consumers 66

Totango

JANUARY 26, 2021

If you suspect churn derives from a gap between customer expectations and product performance, you can take several corrective steps, including: Train your sales representatives to manage customer expectations by being clear about what your product does and what it doesn’t do. Dissatisfying User Experience. Solutions.

Customer Retention 92

Customer Retention E-support Customers Customer Expectations 92