Remove Management Remove Sales Remove Webinar
article thumbnail

Three CX Strategy Webinars to Ramp Up Your Program

InMoment XI

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Webinar 370
article thumbnail

Which Comes First? Customer Experience or Sales?

Experience Investigators by 360Connext

It’s hard to have customers if you don’t have sales. But what happens after the sale? Sales become less personalized and lack emotion. That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success.

Sales 231
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Who Owns Your CX Program? (Hint: It’s Everyone)

InMoment XI

Marketing and Sales have to correctly position your products and services, and set proper expectations for how customers can use them and, more importantly, what benefit(s) they will derive. Let’s Take a Closer Look at Revenue Management/ Pricing. Every Team Owns Part of the Customer Experience.

Airlines 370
article thumbnail

Social Media Management Tips to Increase Visibility and Success

InMoment XI

To make sure your brand can benefit from the use of social media, you need to implement social media management. What is Social Media Management? Social media management is the process of creating, managing, and reporting on content posted on various social media platforms. Why is Social Media Management Important?

article thumbnail

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on this debate.

article thumbnail

Connecting Customer Experience Goals to Financial Metrics to Prove ROI

CloudCherry

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. Increased sales. Customer experience management helps businesses achieve their goals, so it’s important to tie those goals into the analysis.

ROI 256
article thumbnail

Connecting Customer Experience Goals to Financial Metrics to Prove ROI

CloudCherry

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. Increased sales. Customer experience management helps businesses achieve their goals, so it’s important to tie those goals into the analysis.

ROI 225
article thumbnail

Foundational ABM Building Blocks

Today, many B2B companies use ABM teams or technologies to make sales. Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. Account-based marketing (ABM) is a key strategy for driving sustainable growth.

article thumbnail

Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

The best customer experiences go beyond the sale. Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. In this webinar, you will learn: The importance of customer appreciation. How to make your customer *want* to spread the word.