Customer Bliss

MAY 31, 2018

Based off his experience in marketing and sales, and managing an Air Liquide branch, he realized that improving customers’ lives is meaningful and wanted to be a part of that. During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? Why is it important?

B2B 107

B2B Seminar Leadership Workshop 107

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. Host seminars and workshops Pinpoint topics relevant to your business and the local community. Plan informative seminars or hands-on workshops that offer valuable insights or skills. Pay-per-click (PPC) advertising 12. Work with local journalists 13. Invest in traditional advertising 14.

Seminar 98

Seminar Social Media Advertising Workshop 98

ReviewTrackers

MARCH 24, 2021

Identify, manage, and resolve any high-impact issues and weaknesses. Whether you’re simply offering financial advice or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, financial wellness is a great platform for retaining current clients and acquiring new ones.

Banking 123

Banking Customer Retention Customer Experience Financial 123

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Support CS managers with information and advice from the community. These and other potential benefits make joining a customer success community a winning proposition for CS team members, managers and marketing leaders. Customer Success Managers in Action.

2022 122

2022 Customer Success White Paper Seminar 122

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Customers have the option of enjoying our interactive online training on our Learning Management System (LMS) or through SCORM modules for their own LMS.

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Effective management encompasses defined roles and clear communication. We will discuss proven strategies to empower you to manage your outsourced teams.

Management 92

Management Culture Seminar Communication 92

Thematic

JANUARY 2, 2019

Get manager buy-in. Leadership must be committed to improving and should regularly attend training, seminars and conferences. Frontline supervisors, leads and managers are a great source for ideas- one of the best IMO. This empowered them, and made them feel a part of the decision-making process. They had ownership!

Engagement 98

Engagement Customer Experience Seminar Contact Center 98

CSM Magazine

DECEMBER 2, 2024

This entails actively listening to patients, being empathetic, managing expectations, and providing clear and timely updates. Telemedicine Telemedicine has been shown to improve the capacity of healthcare providers to manage patient care efficiently, without the need for physical presence.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Sincerely, [CS Manager Name].

Customer Success 115

Customer Success Webinar Seminar Events 115

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. Develop customized property management solutions 20. Host real estate finance seminars and masterclasses 22. What you can do now: Show up where your customers search with Birdeye’s local business Listing management platform.

Social Media 111

Social Media Seminar Events Consulting 111

Myra Golden

JULY 29, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.

Seminar 61

Seminar Customer Service Call Center Customers 61

Education Services Group

OCTOBER 15, 2020

Chae Stewart, Digital Customer Success Manager. There was even a debate session, which managed to be both hilarious and informative. What I saw throughout the day was something I have not seen in previous online seminars. Jennifer Kolle, Customer Success Manager. Jiho Han, Business Development Manager.

Net Promoter Score 105

Net Promoter Score Seminar Presentation Customer Success 105

CSM Magazine

OCTOBER 13, 2022

Too many managers think the annual performance review is enough appreciation. Too many managers, supervisors, and department leaders think with their head instead of their heart. Everyone wants to feel valued, loved, and appreciated. Their verbal communication skills are weak. About the Author.

Customer Service 105

Customer Service Seminar Healthcare Travel 105

Myra Golden

AUGUST 26, 2015

Join us for this encore presentation of a blockbuster seminar where you get cutting-edge advice on every aspect of setting up or fine-tuning your quality call monitoring program. Your seminar has given me the tools to build {a} new incentive program. Project Manager. Establish clear, valid and measurable performance standards.

Call Center 63

Call Center Contact Center Seminar Webinar 63

One Millimeter Mindset

MAY 19, 2020

By now, you are virtual webinar- and seminar-saturated. Liberate Yourself from Shirley Someone Syndrome. Leverage 3 Design Strategies for Cross-Functional Professional Success . What is the Only Professional Story You Become Known For? Delivered by a bunch of people providing you with lists and lists.

Seminar 104

Seminar Workshop Presentation Webinar 104

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. These can be delivered through formats such as seminars, workshops, certification programs and degree programs.

Net Promoter Score 102

Net Promoter Score Roadmap Seminar NPS 102

ReviewTrackers

APRIL 1, 2019

Identify, manage, and resolve any high-impact issues and weaknesses. Whether you’re simply offering financial advice or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, financial wellness is a great platform for retaining current clients and acquiring new ones.

Banking 89

Banking Customer Retention Financial Seminar 89

Myra Golden

APRIL 15, 2019

Start, Stop, Continue for Feedback About Managers. My first year as a manager, I desperately wanted to know how I was doing, not in terms of performance goals or what my boss thought of me. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue.

Seminar 75

Seminar Workshop Feedback Communication 75

TechSee

FEBRUARY 23, 2021

An inability to smoothly and promptly manage the transition to a 4G home security system could result in higher-than-average customer churn. Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians.

2022 109

2022 Contact Center Exceptional Customer Service Seminar 109

Magellan Solutions

AUGUST 2, 2016

In real estate & property management, these customers – the paying lessee or resident and prospective clients – expect that their landlord or property owner is easily accessible, always available to discuss their concerns and fully capable of resolving them. It could save you from unnecessary stress and avoidable business failure.

Seminar 60

Seminar Management Customer Service Call Center 60

Customer Guru

AUGUST 21, 2018

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. One of her most notable research works was Forrester’s Customer Experience Management Maturity Model. Kate Leggett Follow @kateleggett.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Myra Golden

JUNE 13, 2017

I meet with your management team before the training to discuss your objectives and I review a sample of your agent calls to help me understand where you are today. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Training is customized to your needs.

Workshop 55

Workshop Seminar Customer Service Engagement 55

ijgolding

DECEMBER 3, 2014

I have worked recently with a company who did not think that Customer Experience applied to them – ‘we are different’ the senior managers in the business said. They THINK that Customer Experience does not apply to them. They may THINK they are different….but

Customer Centricity 90

Customer Centricity Customer Experience Seminar Workshop 90

NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data.

Seminar 64

Seminar Social Media Events Consumers 64

CSM Magazine

AUGUST 22, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. Plan a Team Building Outing.

Seminar 45

Seminar Customer Service Call Center Workshop 45

Micah Solomon

OCTOBER 10, 2018

Image that you’re a manager at a hotel. When we spin this story out for executives and managers in our seminars, the most common first reaction is envy: ‘‘I’d be delighted to have my rank and file achieve this level of customer service,’’ runs a typical response. ‘‘The

Leadership 68

Leadership Customer Service Seminar Hospitality 68

Totango

SEPTEMBER 1, 2020

Provide additional, free seminars and webinars that promote product features. There are several practices you can pursue to effectively win back customers and reduce churn : Offer upgrade/downgrade options that better align your product with customer use. Consider financially repackaging your service to drive greater ROI.

Net Promoter Score 111

Net Promoter Score NPS Seminar ROI 111

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. Customer Service by Vision2Learn.

Customer Service Training 74

Customer Service Training Customer Service Seminar Banking 74

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start? Expanding and scaling. What features are being requested that we don’t currently offer?

Customer Experience 91

Customer Experience Net Promoter Score Roadmap Seminar 91

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity. FAQs on marketing for interior designers 1.

Marketing 111

Marketing Social Media Advertising Workshop 111

CSM Magazine

AUGUST 7, 2020

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Employee satisfaction, happiness, and engagement may be interchangeable terms for many managers. What Is Employee Satisfaction? What Is Employee Satisfaction?

Rewards Programs 59

Rewards Programs Seminar Workshop Culture 59

ChurnZero

AUGUST 14, 2020

Not product management. Customer Relationship Management (CRM) Software. They focus on opportunity management – like the manual activities that typically exist within accounts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Project Management Software.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Myra Golden

APRIL 15, 2017

. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Amy Spence, Training Service Manager, West Education Group. I felt the small group discussions were a great way to get my thoughts and ideas across in a safe, friendly environment.

Seminar 58

Seminar Workshop Interaction Connections 58

CSM Magazine

DECEMBER 21, 2020

Workshops, extracurricular seminars, lectures of visiting professors, and work experience can teach you a lot more. This is especially the case if you study Management and want to try running your own business. Every successful business person or manager is successful not only because they know theory and studied cases.

Management 52

Management Seminar Workshop Leadership 52

Gainsight

FEBRUARY 2, 2024

Customer training used to involve writing a 300-page user manual and delivering a week-long, on-site seminar for all new users. In Person Seminars (One-to-Many) Another popular training method involves in-person, one-to-many seminars and training sessions. What Is Customer Training? There are several advantages to doing this.

Seminar 52

Seminar Webinar Document Consulting 52

Myra Golden

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. I have had the pleasure and the privilege of attending several seminars given by Myra Golden. You will not be sorry.”.

Seminar 52

Seminar E Commerce E-support Magazine 52