Customer Bliss

SEPTEMBER 19, 2017

For the past decade, Alteryx has empowered strategic planning executives to identify and seize market opportunities, outsmart their competitors, and drive more revenue from their current businesses. It brings together the market insight, location analysis, and business intelligence today’s market requires. See above.).

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 157

Measurement Marketing 2007 Competitive Advantage 157

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Metrics User Experience Feedback 96

InMoment XI

MAY 3, 2024

Competitor Analysis: Monitoring competitor performance and market trends to stay ahead of the curve. Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. Artificial intelligence (AI) is a business multiplier, enabling companies to process millions of data points instantly and make real-time decisions that drive measurable growth.

Marketing 52

Marketing Social Media Hospitality ROI 52

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap. Measure the success of your upgrades.

Roadmap 104

Roadmap Customer Centricity Metrics Customer Satisfaction 104

Optimove

NOVEMBER 26, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Below are six key questions from marketers about crafting an effective strategy. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

InMoment XI

SEPTEMBER 3, 2024

By analyzing customer interactions, businesses can measure key performance indicators (KPIs) such as customer satisfaction, first contact resolution rates, and average handle time. This can involve monitoring conversations to measure customer intent, satisfaction, sentiment, and the effectiveness of customer service agents.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Experience Investigators by 360Connext

OCTOBER 17, 2023

Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. It’s to make real changes.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Retently

MARCH 17, 2025

Marketing Campaign Impact : Did a recent ad increase ticket volume? product quality, unclear policies, or marketing misalignment). Helps align CX insights with product, marketing, and logistics teams to drive bigger-picture improvements. Give other teams insights product, marketing, and logistics all benefit from CX insights.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap NPS Loyalty 62

GetFeedback

DECEMBER 10, 2018

With Net Promoter Score (NPS), companies can measure customer loyalty and find ways to turn customers into champions. why should you care about measuring it? Measuring NPS allows you to identify your detractors. There’s no point in measuring NPS, or any feedback for that matter, if you don’t act on the results.

NPS 210

NPS Net Promoter Score Measurement Metrics 210

InMoment XI

APRIL 9, 2025

Traditional forecasting processes often miss the mark as they dont account for the latest market changes or shifts in consumer preferences. Sales teams become flexible since they can adjust their outreach efforts based on market trends. Staff changes in your sales and marketing teams impact sales volume and stability.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. You’re measuring what already happened with customers. Chief Customer Officers measure the gold, blue, and silver metrics shown above. New markets and new customer segments.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

InMoment XI

JANUARY 2, 2023

Increased competition in nearly every market is leading businesses of all types to search for ways to attract and retain their ideal customers. When you start your CX efforts, you need to consider how to measure it. How Do I Measure Customer Experience? More purchases and renewals. More referrals and positive word of mouth.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning.

Brands 284

Brands Management Multi-Channel Social Media 284

GetFeedback

SEPTEMBER 19, 2018

Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Product feedback helps guide your roadmap and inform each release.

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

Chattermill

JUNE 3, 2019

Customer Experience Measurement: Which Metrics Should You Focus On? In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience. Happy customers have the potential to be the strongest troops in your marketing team. by Sam Frampton. on 4 Jun 2019.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Thematic

MARCH 20, 2025

A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Enhance marketing effectiveness with data-driven messaging. Are you focused on customer service, product improvement, marketing effectiveness, or all three?

Customer Insights 62

Customer Insights Insights Net Promoter Score NPS 62

Customer Bliss

NOVEMBER 29, 2016

From there: Donna Peeples is an accomplished senior executive with extensive P&L responsibility and verifiable results in a variety of industries and global markets. Create a roadmap with simple initial wins. Metrics measurement improvement. Make sure the CCO has a seat at the C-Suite table. Communication.

Chief Customer Officer 217

Chief Customer Officer Leadership Metrics Roadmap 217

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Retail 110

Retail NPS Touchpoint Feedback 110

InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Market Intelligence Our platform supports ad-hoc research, brand awareness studies, and industry trend analysis, helping businesses stay ahead of market changes and consumer expectations.

2024 195

2024 Social Media Innovation Document 195

ChurnZero

JANUARY 9, 2025

More than 80 attendees were eager to learn about our advancements in customer journey mapping, how to turn moments of measurable impact into revenue growth using ChurnZero , and how to scale with organizational alignment through each phase in a journey from implementation through expansion. If you missed the event in Washington, D.C,

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Marketing Competitive Advantage 52

Thematic

MARCH 30, 2025

Businesses can optimize marketing, improve customer experiences, and stay ahead of the competition by using data-driven customer insights. Identifying Key Performance Indicators (KPIs) Once your data is integrated, the next step is knowing what to measure. When KPIs align with business goals, every insight becomes measurable progress.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

InMoment XI

AUGUST 25, 2023

It is necessary for you to set clear, measurable objectives from the outset, which can guide the design and implementation phases of your CX program and provide a clear way for evaluating success. You should have also determined the metrics you are going to measure to track success and measure the ROI of your CX program.

ROI 195

ROI Net Promoter Score Webinar Financial 195

ShepHyken

AUGUST 7, 2023

In today’s job market, loyalty to a single company is less common. Creating a clear and transparent roadmap is key to building trust with customers and employees. Organizations can create a clear roadmap for success by aligning these objectives and holding themselves accountable for achieving results.

Roadmap 118

Roadmap Culture Innovation Communication 118

SurveySensum

OCTOBER 28, 2024

So, how do you measure the impact of NPS KPIs on your business, and, more importantly, what KPIs should you be keeping a close eye on to boost it? Here are the top NPS KPIs you need to be measuring: 1. Measuring CLV alongside your NPS will reveal whether your promoters are also your most valuable customers. Let’s find out!

NPS 52

NPS Loyalty Demo Customer Satisfaction 52

CSM Magazine

FEBRUARY 3, 2025

These digital tools enable small businesses to set achievable goals, monitor progress, and ultimately thrive in competitive markets. Whether you’re mapping long-term strategies or addressing immediate operational needs, a planning platform can serve as your business roadmap. Thats where planning platforms come in. The result?

Financial 52

Financial Rewards Programs Exceptional Customer Service Roadmap 52

GetFeedback

JANUARY 29, 2019

In turn, this gives you a holistic view of the customer experience across all areas within your organization… Marketing : leverage surveys to better understand your target audience and nurture them through the customer journey. Service : surveys help measure customer satisfaction and identify ways to improve your support systems.

Net Promoter Score 150

Net Promoter Score Roadmap Feedback Travel 150

GetFeedback

OCTOBER 4, 2019

A couple of high ranking individuals come together and brainstorm ideas to overtake their competition with radically improved products and marketing. And in two years time, 81% of marketers say their organizations will compete mostly or completely on the basis of customer experience. companies $136.8 How to collect survey data .

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process. Measure Progress via Baselines and Targets.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

SurveySensum

MARCH 14, 2025

But how to design it flawlessly and make a mark in the market? This is where Market Research comes in. Whether you’re a startup rolling out a new product or a brand looking to expand, market research is the foundation of success. What is Market Research? So, lets explore some of the importance of market research.

Marketing 52

Marketing Social Media Demo Insights 52

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. In this blog, youll learn how to piece together each tactic for real, measurable growth. So, while common digital marketing tactics work, they need to be refined, customized and executed strategically. How to do it: Embed review widgets on landing pages.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. In addition to her law degree she also has a postgraduate degree in business administration (focus on marketing). Measurement. The Capabilities.

Travel 204

Travel Hotels 2010 Customer Journey 204

Thematic

APRIL 1, 2025

” Clear objectives will guide your team and help you measure progress. They ensure you're gathering and analyzing customer data with purpose—whether it's to inform product improvements or to refine marketing strategies. Market Research & Focus Groups: Provide deeper context around customer needs.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

Gainsight

JANUARY 10, 2025

Findings show that organizations increasingly prioritize Gross Revenue Retention (GRR) as a key performance metric, with 55% of companies using GRR as a top measurement. Marketing, Product, and Operations teams work alongside CS to deliver seamless, impactful customer experiences.

2025 52

2025 B2B 2024 Chief Customer Officer 52