Retently

MARCH 11, 2025

Whether its analyzing product reviews, refining post-purchase experiences, or working with marketing and support teams to resolve issues, their job is to make shopping effortless and enjoyable. In a market where consumers have endless choices, 73% say a great experience influences their brand loyalty more than price or product.

Management 116

Management Customer Experience Roadmap NPS 116

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

MARCH 21, 2022

Increased government regulation and new market entrants with unique service-based offerings are creating a disruptive wave of change that traditional utilities need to respond to. Solve the Challenge: Have a Roadmap From the Beginning . Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022.

Brands 397

Brands Roadmap Webinar Social Media 397

eglobalis

OCTOBER 9, 2024

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. Consider the Broader Market Demand It’s essential to determine whether the feature is a unique request or if it represents a larger trend across multiple customers.

Feedback 520

Feedback ROI Innovation B2B 520

Customer Bliss

SEPTEMBER 19, 2017

For the past decade, Alteryx has empowered strategic planning executives to identify and seize market opportunities, outsmart their competitors, and drive more revenue from their current businesses. It brings together the market insight, location analysis, and business intelligence today’s market requires. See above.).

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

InMoment XI

NOVEMBER 22, 2024

Therefore, better customer service lets you generate valuable leads without stretching your marketing budget. This metric evaluates the effectiveness of your marketing and sales teams in converting prospects. A high lead conversion rate indicates effective marketing and a strong value proposition.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

CSM Magazine

OCTOBER 24, 2024

In 2024, the top AI technologies utilised by UK online retailers included: Gen AI for translations and copy writing – 57%; AI trained and powered customer service chat bots – 43%; gen AI for marketing content – 33%; AI informed product search – 31%; and AI for cleaning and enriching product data – 25%.

2025 52

2025 Roadmap Retail 2024 52

eglobalis

OCTOBER 1, 2024

For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities. A practical example is creating a steering committee that includes representatives from marketing, sales, customer service, IT, finance, and operations. The result?

2020 458

2020 Customer Journey Mapping Culture Innovation 458

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. If you don’t already have referral marketing in place, it’s time to implement it. Referral and loyalty schemes aren’t always well suited to B2B brands, but customer marketing or a VIP program can work instead. Changing this can instantly boost results.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

InMoment XI

AUGUST 17, 2023

Improve Your Net Promoter Score If you are unsure whether your existing CX technology vendor can help you achieve these goals, we would be happy to talk to you about how we can assist you.

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

InMoment XI

JANUARY 27, 2025

With real-time access to this data, marketing and operations teams can act immediatelysending targeted offers, automating follow-up emails, or launching personalized ads based on these insights. Understanding these drivers provides a roadmap to continuous improvement, whether its agent behavior, product knowledge, or customer sentiment.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap. Examine Your Current Roadmap.

Roadmap 104

Roadmap Customer Centricity Metrics Customer Satisfaction 104

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

CX Accelerator

JUNE 8, 2020

Here’s a good format for these calls from ,, Sue Duris , Director of Marketing and Customer Experience at M4 Communications, Inc: “My #1 way to listen to the voice of customer (VOC) is by phoning a customer and chatting for 15 minutes. Present your product roadmap and get valuable customer input. Learn about your competitors.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

InMoment XI

OCTOBER 7, 2024

Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.” Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs.

Events 243

Events Competitive Advantage Innovation 2024 243

InMoment XI

JANUARY 30, 2024

Positive experiences contribute to a positive image, and improved brand reputation management , which aids in differentiating your brand in the market. For example, some major companies claim to specialize in CX, but really the vast majority of their business is devoted to market research. Can We Review the 24-month Product Roadmap?

Customer Experience Management 221

Customer Experience Management Customer Experience Management Roadmap 221

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. An effective AI marketing strategy transforms how businesses understand and engage with customers. Ready to transform your marketing with AI? Let’s dive in.

Marketing 52

Marketing Social Media Hospitality ROI 52

Optimove

NOVEMBER 26, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Below are six key questions from marketers about crafting an effective strategy. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

Thematic

APRIL 21, 2025

Are you aiming to reduce churn, improve specific UX issues, boost customer loyalty, or guide your product roadmap? Essentially, you’re building a roadmap of fixes and enhancements informed directly by what users have said. Better products, more loyalty, and a competitive edge in a crowded market. The payoff?

Feedback 62

Feedback Roadmap NPS Social Media 62

InMoment XI

MAY 3, 2024

Competitor Analysis: Monitoring competitor performance and market trends to stay ahead of the curve. Fueling Brand Love In today’s hypercompetitive market, brand love is the ultimate currency. Foot Locker understands this implicitly, which is why they invest heavily in monitoring brand health and market share.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

InMoment XI

JANUARY 25, 2024

Gartner defines this report as: “A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.”* The Magic Quadrant evaluates technology providers in a specific market based on their ability to execute and their completeness of vision.

Reference 195

Reference Roadmap Innovation Technology 195

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap NPS Loyalty 62

ChurnZero

JANUARY 9, 2025

here is a guide for three areas to focus on as your go-to-market teams map the customer experience and hold each other accountable for its successful execution. In the words of Mailchimp : The goal of product differentiation is to create a competitive advantage or to make your product superior to alternatives on the market.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Marketing Competitive Advantage 52

Alida

DECEMBER 7, 2018

Evolving retail proposition in a changing market. In today’s retail market, customer expectations are constantly evolving and new market entrants continue to disrupt the landscape. QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer.

Customer Centricity 201

Customer Centricity Retail 2019 E Commerce 201

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 157

Measurement Marketing 2007 Competitive Advantage 157

Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Social Media 62

Social Media Banking 2027 Roadmap 62

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The good news is that there are roadmaps to follow, such as Heather’s, to lay the groundwork and then build a thriving community.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Customer Bliss

NOVEMBER 29, 2016

From there: Donna Peeples is an accomplished senior executive with extensive P&L responsibility and verifiable results in a variety of industries and global markets. Create a roadmap with simple initial wins. Here take care to know the undercurrents that exist culturally and understand any agendas or priorities.

Chief Customer Officer 217

Chief Customer Officer Leadership Metrics Roadmap 217

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. Interoperability challenges arise when attempting to integrate conversation analytics with other systems, such as CRM or marketing automation tools.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

CX Accelerator

JULY 1, 2020

Define your digital roadmap, including expectations, roles and responsibilities, and timing. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Consider the current customer experience and how transforming will improve it.

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

Optimove

SEPTEMBER 25, 2023

We’ve forged a bond with our smartphones that transcends mere functionality, and any effective mobile marketing strategy must acknowledge that. Seamlessness Across Mobile Marketing Channels Mobile devices are central hubs within customers’ digital lives, encompassing social media, apps, and more.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Experience Investigators by 360Connext

MARCH 12, 2024

This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. Tune in and learn how to transform your loyalty program from a mere marketing tool to a genuine expression of gratitude toward your devoted customers. Don’t miss the next episode!

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

InMoment XI

APRIL 9, 2025

Traditional forecasting processes often miss the mark as they dont account for the latest market changes or shifts in consumer preferences. Sales teams become flexible since they can adjust their outreach efforts based on market trends. Staff changes in your sales and marketing teams impact sales volume and stability.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

SurveySensum

MARCH 14, 2025

But how to design it flawlessly and make a mark in the market? This is where Market Research comes in. Whether you’re a startup rolling out a new product or a brand looking to expand, market research is the foundation of success. What is Market Research? So, lets explore some of the importance of market research.

Marketing 52

Marketing Social Media Demo Insights 52

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning.

Brands 284

Brands Management Multi-Channel Social Media 284

InMoment XI

AUGUST 2, 2023

Companies that prioritise their customers and build a culture around their needs, tend to thrive and outperform their competitors and grow ahead of the market. It is imperative that everyone across the organisation understands their role in delivering for customers and why crucially it makes great business sense.

NPS 195

NPS Customer Centricity Culture Automotive 195