InMoment XI

MAY 3, 2024

Competitor Analysis: Monitoring competitor performance and market trends to stay ahead of the curve. Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. An effective AI marketing strategy transforms how businesses understand and engage with customers. Ready to transform your marketing with AI? Let’s dive in.

Marketing 52

Marketing Social Media Hospitality ROI 52

InMoment XI

AUGUST 25, 2023

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

ROI 195

ROI Net Promoter Score Webinar Financial 195

Optimove

NOVEMBER 26, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Below are six key questions from marketers about crafting an effective strategy. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

InMoment XI

SEPTEMBER 3, 2024

Demonstrate Return on Customer Service Investment Conversation analytics provides businesses with tangible evidence of the customer experience ROI from their efforts. Market Research and Competitive Analysis Organizations can gain a deeper understanding of market trends, competitor positioning, and overall industry dynamics.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. Enhance Market Research with Competitive Insights What if you could see what your competitors are getting right—or wrong?

Social Media 62

Social Media Banking 2027 Roadmap 62

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Data is highlighted as the cornerstone of competitive advantage.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Thematic

MARCH 30, 2025

Businesses can optimize marketing, improve customer experiences, and stay ahead of the competition by using data-driven customer insights. For marketing teams, metrics such as customer retention , conversion rates , and social sentiment provide insight into campaign effectiveness. The marketing team pauses promotions for that SKU.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Market Intelligence Our platform supports ad-hoc research, brand awareness studies, and industry trend analysis, helping businesses stay ahead of market changes and consumer expectations.

2024 195

2024 Social Media Innovation Document 195

Thematic

FEBRUARY 19, 2025

XM Discover: several weeks to months Extended setup and training required – XM Discover requires users to select an industry-specific AI model and train it to their business and market context. Look for solutions are lower-cost with faster ROI. ROI considerations: Faster time-to-market for product improvements.

ROI 62

ROI Feedback Insights Healthcare 62

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap NPS Loyalty 62

InMoment XI

AUGUST 16, 2024

As the number of consumers making their purchases online has grown exponentially in recent years, it is no surprise that over 80% of marketing leaders have chosen to invest their resources in digital channels. InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization.

2024 195

2024 Omnichannel Customer Journey Mapping Technology 195

SurveySensum

MARCH 14, 2025

But how to design it flawlessly and make a mark in the market? This is where Market Research comes in. Whether you’re a startup rolling out a new product or a brand looking to expand, market research is the foundation of success. What is Market Research? So, lets explore some of the importance of market research.

Marketing 52

Marketing Social Media Demo Insights 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know: What are the AI and automation trends that are redefining customer experience?

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

CSM Magazine

DECEMBER 9, 2024

The Status Quo Isn’t Working Although investment in complex, often bespoke, on-premise contact centre infrastructure continues, recent research from Sabio has revealed that more than 60% of companies across the UK market are continuing to rely on clunky, outdated versions of on-prem platforms.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

BirdEye

DECEMBER 28, 2024

Restaurant SEO is a digital marketing strategy that will improve a restaurant’s visibility in search engine results, helping potential diners find the establishment more easily online. Difficulty competing in saturated local markets Local restaurant searches are highly competitive, especially in urban areas.

Social Media 97

Social Media Books Demo Events 97

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. Cross-functional collaboration: The ClearChampions data was shared between ClearGovs client success, sales and marketing teams.

2024 52

2024 Customer Success ROI Innovation 52

InMoment XI

FEBRUARY 1, 2024

This customization increases satisfaction and loyalty, which are crucial in today’s competitive market. These insights guide businesses in allocating resources effectively, whether it’s refining marketing strategies, optimizing operational processes, or enhancing customer service.

Social Media 195

Social Media Metrics Insights Telecommunications 195

Wootric

OCTOBER 7, 2020

Wootric is ranked #1 in ROI (Return on Investment). The G2 Crowd Grid Report for Experience Management (Fall 2020) is a quarterly report that shows how the leading customer experience management solutions stack up to one another based on customer satisfaction and market presence. Methodology behind the scoring process.

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

Customer Bliss

AUGUST 3, 2018

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. There are methods to prove the ROI of CX investments, find a method that works for your company. How Net Promoter Companies Thrive in a Customer-Driven World. It will ultimately become a very frustrating experience for the team. .

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. Businesses had the luxury of time, a more stable market, and relatively cheaper financial resources. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1.

ROI 59

ROI Roadmap Financial Consulting 59

Joe Rawlinson

NOVEMBER 19, 2019

If you have built a new business and want it to succeed, then you need to leverage online marketing and branding tools. These are easy to use, affordable, and can make a huge difference in your marketing and profit-making endeavors. Social media marketing is widely popular among marketers and entrepreneurs.

Social Media 23

Social Media ROI Roadmap Definition 23

BirdEye

NOVEMBER 18, 2024

Marketing teams report saving 10-15 hours weekly using AI, but there’s more to consider than time savings. ROI measurement: Translate social engagement into concrete business metrics. Here’s your roadmap to successfully implementing AI in your social media strategy: 1.

Social Media 52

Social Media ROI Metrics Engagement 52

C3Centricity

DECEMBER 31, 2018

Is it Time to Do Away with Market Research Departments? . This post shares the highlights of recent research into how market research departments can become true business partners, rather than being viewed as a mere cost center. It also shares ten steps to reinventing and upgrading your market research department. Thanks. .

2018 117

2018 Brands Customer Journey Mapping 2019 117

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. Brief won’t be easy, but I can try!

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. So, while common digital marketing tactics work, they need to be refined, customized and executed strategically. How to do it: Use email marketing and SMS campaigns to request reviews after a purchase or service. If your brand also feels invisible, keep reading.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Thematic

FEBRUARY 24, 2025

By analyzing customer interactions across different channels, brands can personalize marketing and service strategies. Optimize marketing and sales efforts by forecasting which products or services customers are likely to buy next. How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 3 Ultimate Factors of Business Performance Lynn Hunsaker. Certainly all of these endeavors can make a difference in revenue growth.

Culture 88

Culture Roadmap 2012 Customer Centricity 88

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI E-support Roadmap Consulting 52

Oracle

AUGUST 6, 2019

Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle. Breakout session featuring Robin Opie, VP: Data Science, Oracle Data Cloud, Oracle and Steve Earl, Senior Director Product Marketing, Oracle. Marketing is being redefined by micromoments.

2019 47

2019 Marketing B2C Roadmap 47

SurveySparrow

MARCH 16, 2019

The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. Top 20 Marketing Agency Partner Programs for 2019. Not to brag, but we do have one of the best marketing agency partner programs and we are a fair judge of fellow-programs. Total win-win!

2019 75

2019 Marketing E Commerce Social Media 75

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. It provides a roadmap for innovation through product improvements and service enhancements, eventually leading to an elevated customer experience. But the power of feedback is not limited to just customer satisfaction.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

GetFeedback

NOVEMBER 18, 2019

Don’t let others hijack your survey and force you to mix in a bunch of marketing research questions or other nice-to-knows. Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Get the Guide.

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Building your own CX ROI model.

ROI 40

ROI Measurement Customer Experience NPS 40