InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Market Intelligence Our platform supports ad-hoc research, brand awareness studies, and industry trend analysis, helping businesses stay ahead of market changes and consumer expectations.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

AUGUST 16, 2024

As the number of consumers making their purchases online has grown exponentially in recent years, it is no surprise that over 80% of marketing leaders have chosen to invest their resources in digital channels. InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization.

2024 195

2024 Omnichannel Customer Journey Mapping Technology 195

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know: What are the AI and automation trends that are redefining customer experience?

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

InMoment XI

FEBRUARY 1, 2024

This customization increases satisfaction and loyalty, which are crucial in today’s competitive market. These insights guide businesses in allocating resources effectively, whether it’s refining marketing strategies, optimizing operational processes, or enhancing customer service.

Social Media 195

Social Media Insights Metrics Loyalty 195

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. If you’ve already developed a resourced roadmap, you’re well on your way. How much marketers plan to spend on communities this year.

ROI 61

ROI B2B Roadmap Download 61

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. Businesses had the luxury of time, a more stable market, and relatively cheaper financial resources. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1.

ROI 59

ROI Roadmap Financial Consulting 59

Customer Bliss

AUGUST 3, 2018

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. There are methods to prove the ROI of CX investments, find a method that works for your company. How Net Promoter Companies Thrive in a Customer-Driven World. It will ultimately become a very frustrating experience for the team. .

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. An effective AI marketing strategy transforms how businesses understand and engage with customers. Ready to transform your marketing with AI? Let’s dive in.

Marketing 52

Marketing Social Media Hospitality ROI 52

Joe Rawlinson

NOVEMBER 19, 2019

If you have built a new business and want it to succeed, then you need to leverage online marketing and branding tools. These are easy to use, affordable, and can make a huge difference in your marketing and profit-making endeavors. Social media marketing is widely popular among marketers and entrepreneurs.

Social Media 23

Social Media ROI Roadmap Definition 23

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. Brief won’t be easy, but I can try!

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI E-support Roadmap Consulting 52

Oracle

AUGUST 6, 2019

Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle. Breakout session featuring Robin Opie, VP: Data Science, Oracle Data Cloud, Oracle and Steve Earl, Senior Director Product Marketing, Oracle. Marketing is being redefined by micromoments.

2019 47

2019 Marketing B2C Roadmap 47

Think Customers

DECEMBER 11, 2024

Is this feature central to solving the most critical customer pain points identified in our strategic roadmap? By adhering strictly to its ERP roadmap, SAP ensures every update fits its vision while solving broad customer pain points. Instead, they developed a modular analytics solution, balancing feasibility with market relevance.

Feedback 52

Feedback Roadmap ROI Return on Investment 52

SurveySparrow

MARCH 16, 2019

The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. Top 20 Marketing Agency Partner Programs for 2019. Not to brag, but we do have one of the best marketing agency partner programs and we are a fair judge of fellow-programs. Total win-win!

2019 75

2019 Marketing E Commerce Social Media 75

Optimove

NOVEMBER 26, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Below are six key questions from marketers about crafting an effective strategy. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

GetFeedback

NOVEMBER 18, 2019

Don’t let others hijack your survey and force you to mix in a bunch of marketing research questions or other nice-to-knows. Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Get the Guide.

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

InMoment XI

APRIL 3, 2024

By expanding on digital touchpoints and incorporating online channels smoothly into the customer journey, you not only give a voice to those who might otherwise go unheard, but you also exponentially increase the amount of user data available to apply toward marketing, sales, and overall company strategy. References Fullstory.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

C3Centricity

DECEMBER 31, 2018

Is it Time to Do Away with Market Research Departments? . This post shares the highlights of recent research into how market research departments can become true business partners, rather than being viewed as a mere cost center. It also shares ten steps to reinventing and upgrading your market research department. Thanks. .

2018 94

2018 Brands Customer Journey Mapping 2019 94

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Data is highlighted as the cornerstone of competitive advantage.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Building your own CX ROI model.

ROI 40

ROI Measurement Customer Experience Metrics 40

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI?

2022 52

2022 Roadmap ROI Social Media 52

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Gainsight

MAY 12, 2022

With so much competition flooding the SaaS market, users now expect products to exceed their expectations. What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. Chances are, it’s not just important—it’s critical. You can measure and prove progress.

Customer Experience 105

Customer Experience Roadmap Feedback User Experience 105

BirdEye

APRIL 11, 2023

It usually takes into account factors such as marketing objectives, financial constraints, competitive analysis, and customer needs. It’s great for general business strategies, but it’s also ideal for creating a small business marketing strategy template, as well. Consider market conditions. What is a business strategy template?

Download 98

Download ROI Financial Return on Investment 98

Gainsight

JULY 10, 2023

Collaborate With Marketing to Expand Digital Touchpoints A common concern regarding the use of email in scaled CS programs is the risk of over-messaging customers. The AuditBoard team addresses this challenge through a thoughtful approach to alignment with Marketing. AuditBoard remains committed to offering scaled resources.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. These insights inform other marketing touch-points.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Webinar Return on Investment Customers 78

SurveySparrow

JULY 27, 2023

Are you curious about the role of artificial intelligence (AI) in marketing? Wondering how it impacts businesses and if it’s the right choice for your marketing strategy? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. What is AI Marketing?

Marketing 52

Marketing B2B Insights Roadmap 52

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Use Marketing To Make Them Feel Special. Below are some useful tips to get unresponsive customers to finally get back to you.

Roadmap 81

Roadmap Blog Metrics ROI 81

Retently

NOVEMBER 27, 2024

Analyzing Market Trends and Customer Behavior 2. Leveraging Social Media and Influencer Marketing 8. Dive deep into customer behavior and market trends to tailor strategies that resonate with your audience. Table of Contents Key Takeaways Why Ecommerce Growth Strategies Are Essential 1. Personalizing the Customer Journey 3.

Sales 148

Sales Social Media Multi-Channel Loyalty 148

ChurnZero

FEBRUARY 26, 2021

Getting bombarded by Marketing for unrestricted customer access. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Take the initiative to align on your product roadmap.

Customer Success 59

Customer Success Management Roadmap Feedback 59

BirdEye

DECEMBER 28, 2024

Restaurant SEO is a digital marketing strategy that will improve a restaurant’s visibility in search engine results, helping potential diners find the establishment more easily online. Difficulty competing in saturated local markets Local restaurant searches are highly competitive, especially in urban areas.

Social Media 97

Social Media Books Demo Events 97

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. User Sentiment : NPS, Ratings, Release/ Feature-specific feedback to capture results/ outcomes/ ROI . Increased needs of ROI for the customers. Traditional Factors.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Beta Testing at the Speed of Agile (Luke Freiler on Pragmatic Marketing). Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Gainsight

AUGUST 14, 2019

You then have to optimize users’ ROI, increase adoption, and accurately discover your customer journey bottlenecks. No matter their velocity, organizations rapidly capitalize on sales, marketing, and business data analytics to derive the necessary results in regards to revenue. Which features bring the majority of revenue?

Metrics 107

Metrics Measurement NPS Customer Journey 107