Measurement Related Topics 
InMoment XI
AUGUST 1, 2024
In this post, we’ll dive into what customer sentiment is, why it matters, and how you can measure and improve it to boost your business performance. How to Measure Customer Sentiment Measuring customer sentiment involves many well-defined steps to accurately gauge how customers feel about your brand.
InMoment XI
JULY 23, 2024
How to Measure Your Ecommerce Customer Experience Measuring ecommerce customer experience is crucial for continuous improvement. Key metrics to track include: Net Promoter Score (NPS): Measures customer loyalty and likelihood of recommending your brand.
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InMoment XI
DECEMBER 7, 2023
Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. NPS is a great place to start when you’re looking to measure customer experience.
Retently
AUGUST 1, 2024
Begin measuring NPS as soon as you have a stable product and a steady stream of customers to get valuable feedback early on. Regularly measure, analyze, and adjust based on NPS feedback to keep improving your business. For this same reason, measuring NPS and gathering feedback should be an ongoing process in your company.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
But our research indicates customer loyalty is simply the wrong thing to be measuring. It doesn’t measure actual customer behavior—and therefore a limited predictor of desired outcomes. How you can measure "Ease of Doing Business" & customer effort. NPS and Loyalty are the new shiny.
BlueOcean
AUGUST 13, 2024
In the outsourced call center world, we measure everything in terms of percentages: minutes and seconds, dollars and cents. Measuring deep into the trenches of the contact center is an absolute must. Forecasting Forecasting can often be underestimated in measuring contact center performance.
InMoment XI
JANUARY 18, 2022
But if we didn’t mention it, we’d be remiss, especially since mask mandates and other safety measures are still common. With ever-changing restrictions and safety measures, you’ve had to keep your finger on the pulse to meet customer and employee needs. A Word About COVID. It seems like “agility” has been the MVP in the past few years.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
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You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? Drive not just engagement but real, measurable learning outcomes. Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Bill Johnston, Community Innovation Officer at Structure3C, is here to explain the key elements of a successful program, to see examples of best practices, avoid common pitfalls, and get specific guidance on developing and measuring your own community-based advocacy program. Guidance on developing and measuring. Common pitfalls.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
What to measure (and what to NOT measure). In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization. How to align with your CEO’s objectives.
Advertiser: ZoomInfo
Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
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Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Do loyalty metrics need to be reassessed?
Advertiser: ZoomInfo
However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
How to measure and prove the success of your support community efforts. Join us on March 22nd to learn: Which tools should be integrated and leveraged, and why. The procedures you need in place to secure buy-in. How to go beyond transactional relationships in support communities.
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