InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!
CloudCherry
SEPTEMBER 18, 2018
In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. She leads Forrester’s research on CX measurement programs. Watch it On Demand.
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CloudCherry
SEPTEMBER 18, 2018
In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. She leads Forrester’s research on CX measurement programs. Register now to secure your spot.
InMoment XI
MARCH 3, 2022
Truth #1: Stagnant Programs Are Only Measuring and Managing Experiences. But measurements are not outcomes. You see, measuring and managing is one thing—actual improvement is another. More often than not, the reason your program may not be impacting your bottom line is because you’re not actually improving experiences.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
CloudCherry
SEPTEMBER 18, 2018
In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. She leads Forrester’s research on CX measurement programs. Watch it On Demand.
InMoment XI
AUGUST 18, 2022
The Continuous Improvement Framework focuses on building an experience program that moves past measuring and managing what customers are saying and transforms into one that actually improves the customer experience and benefits your business. The Continuous Improvement Framework: A Quick Summary. Key #3: Realize.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
In the upcoming webinar, “Leveraging Data Analytics to Optimize the Customer Experience,” The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed will share an in-depth look into how The Northridge Group empowers clients with visibility into Contact Center data to promote a consistent Customer Experience.
Speaker: John Joba and David Robbins
Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
Advertiser: ZoomInfo
Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. They’ll share what to consider when crafting an ABM strategy, from defining your ideal customer profile to crafting compelling messaging to measuring success.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution. In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd. Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer.
Speaker: Rana Gujral, CEO at Behavioral Signals
In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. How Behavioral AI can have an impact on the quality of customer conversations with a measurable increase of 20% in actual outcomes. With automation, your contact center won’t just survive, it will thrive.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing. In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement. Customers and prospective clients require real, passionate, and empathetic humans.
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