Totango

NOVEMBER 21, 2024

Real-World Impact Imagine a customer success team using Unison to analyze engagement metrics and identify dissatisfied customers early. To explore the transformative impact of AI, watch our recent webinar featuring Totango’s Chief Product Officer, Keith Frankel, and co-CEO, Alistair Rennie.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? RSVP for the webinar today! The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Metrics Webinar Airlines 49

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. Standardize systems, processes, metrics and targets.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. Take on support projects.

Customer Service 71

Customer Service Document Webinar Roadmap 71

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Avaya

APRIL 10, 2019

Companies that use any form of AI have seen incredible success metrics, including the following: 95% increase in new customers. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. 80% increase in transactions handled by self-service apps.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. Three Business Efficiency Metrics Every Product Manager Must Know. Product Led Growth.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

2021 52

2021 Roadmap Webinar B2C 52

Alida

NOVEMBER 8, 2017

Having a clear goal and defining success metrics allows each department to identify how they can contribute. What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Lithium

JULY 7, 2021

Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021.

2021 52

2021 Roadmap Webinar Leadership 52

Gainsight

AUGUST 12, 2022

Today’s SaaS product managers need to be problem solvers at heart—wearing multiple hats, keeping teams on track, and focusing on metrics. Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. Instead, roadmaps should focus on customer outcomes. iHeart Radio.

Roadmap 59

Roadmap Sports Metrics Webinar 59

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

2024 52

2024 Social Media Roadmap Webinar 52

ChurnZero

MAY 30, 2024

If you don’t have one and you are planning to create a robust learning program, it’s a good time to research different tools that would fit within your budget. Related: Learn how to seamlessly integrate customer education, including LMS tools, into your workflows in this webinar with ChurnZero and Absorb Software.

Feedback 107

Feedback Entertainment Metrics Roadmap 107

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

ClientSuccess

OCTOBER 10, 2017

Customer success, like any other department, is dependent on metrics. Customer success managers (CSMs) and leaders rely on these metrics to ensure they’re delivering the best possible experience to customers, and to determine repeatable workflows. Metrics help separate process that are working from processes that need more fine-tuning.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

8x8

DECEMBER 3, 2018

Even if you know customer service is important, not everyone has a clear roadmap for improvement. Communications technologies can help you first, identify key areas for improvement and second, help you create a roadmap for better customer experience. How to Improve Your Customer Experience. Step 1: Understand Where You Are.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. The Tester Engagement Pocket Map.

2020 75

2020 2021 Webinar ROI 75

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Product Adoption roadmap. Key Operational Metrics: Are you on track with your plan? Customer Growth & Expansion.

Customer Success 66

Customer Success Metrics E-support Leadership 66

Thematic

MARCH 29, 2020

What stakeholders are involved in product decisions, what metrics are they responsible for, and what data (such as churn, growth, or operational costs) do they use to make decisions? How will you tie customer feedback to those metrics and data sources? This is an equivalent of a vanity metric in product analytics. And how often?

Feedback 111

Feedback E-support Metrics NPS 111

Gainsight

OCTOBER 17, 2019

Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. The trick is to whittle your presentation down to the important metrics that impact growth and revenue. If you have a SaaS business where you can see exactly how your customers are using your product there are a lot of metrics you might be tempted to add to your packet.

Metrics 45

Metrics Presentation NPS Roadmap 45

ClientSuccess

NOVEMBER 22, 2021

While many customer success teams use NPS as a performance metric to gauge team members’ success, there is potentially even more value in the data from a customer marketing angle. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. TikTok Webinar: How to Rock the Tok, Thursday, June 16 Save your spot. If not, we are here to help!

Social Media 10

Social Media Webinar Roadmap Entertainment 10

Amity

OCTOBER 31, 2016

We also publish content and conduct webinars with them, and we use the tools they use, like Marketo. What metrics do you watch closely? The metrics we watch are continuously evolving as a result of the unique nature of our customers, but overall we do tend to watch a lot of metrics. A lot also happens with our sales team.

Customer Success 0

Customer Success Customers Definition Metrics 0

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

Amity

MARCH 20, 2016

Collaborate on the customer roadmap. Always show the customer the roadmap and how they can continue to get better with your service. “Know the individual audience” versus “Message to the company” Segment events based on roles (training, webinars, best practice discussions). Message directly to users.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Lithium

MAY 4, 2021

Building and Integrating Custom Metrics [Video/Blog] : In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

2021 52

2021 Webinar Events Social Media 52

ChurnZero

APRIL 26, 2019

A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. As a Customer Success leader, metrics are nothing new – they dictate the long-term goals and performance of your team. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Demo 58

Demo Metrics Customer Success Roadmap 58

CustomerSuccessBox

JUNE 15, 2020

So, to help Customer Success rise up to the occasion, we recently conducted 4 webinars where we invited various industry leaders and discussed how Customer Success will play a massive role for companies to thrive during this pandemic. instead of focusing only on KPIs and metrics it’s important to make the customer successful.

Customer Success 64

Customer Success Webinar Roadmap Metrics 64

Lithium

DECEMBER 6, 2022

Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Webinars & Events Some event areas are limited to Khoros customers only. Deep listening and insights lead the way this year. Download the report today to get the full story. Khoros Marketing Release Notes, October 2022. Publishing. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

Talkdesk

JANUARY 13, 2020

Set measurable goals Just like with your IVR, tracking the right metrics can help you uncover areas for improvement. Active Users This metric will help you understand adoption of your chatbot and the success of its placement (eg, Facebook Messenger vs. WhatsApp vs. a specific page on your website).

Contact Center 67

Contact Center Metrics Roadmap Measurement 67