eglobalis
NOVEMBER 3, 2024
Integrate Cross-Functional Collaboration Effective CX is not the sole responsibility of a single department; it relies on seamless collaboration across various functions, from marketing and sales to product development, customer support, and beyond.
eglobalis
MARCH 13, 2025
Some of the key challenges include: Complex Stakeholder Relationships: B2B purchases typically involve multiple decision-makers and longer sales cycles. Siloed Data and Systems: Customer information in B2B is often fragmented across sales, marketing, account management, and support. Demonstrating the value of CX (e.g.,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CloudCherry
SEPTEMBER 19, 2018
Increased sales. According to Gartner analyst Ed Thompson, it’s a challenge when you’ve got hundreds of metrics to track and multiple departments to apply these metrics to. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.
eglobalis
JANUARY 13, 2025
The AI system monitored real-time performance metrics, alerting technicians to potential issues before they escalated. Organizations aiming to enhance loyalty should focus on integrating AI with their marketing and sales platforms. A Japanese manufacturing giant used predictive maintenance to reduce equipment downtime by 35%.
Advertisement
In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
InMoment XI
APRIL 8, 2025
Businesses deliver seamless customer experiences when their sales and marketing teams are on the same page. Research from Gartner suggests that sales teams prioritizing alignment with marketing are nearly three times more likely to exceed new customer acquisition targets. Its unclear whether youre competing on value or price.
InMoment XI
DECEMBER 17, 2024
As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. What Background Should a CX Manager Have?
Expert insights. Personalized for you.
515 
Let's personalize your content