Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. It includes all channels where customers express their opinions and experiences, such as social media, contact center interactions, and even product usage data.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Data visualization: Data visualization is the process of presenting datasets in intuitive graphics. Organizations that effectively use customer feedback data to improve operations can expect a boost to their performance.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

transcosmos Information Systems

MAY 31, 2018

There are indeed more ways than one to present and to purchase the things customers need. As a business owner or retailer, taking advantage of these different channels not only allows your business to engage better with buyers who may prefer to shop via one or more channels, but it also means potentially growing your revenue.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Competitors AI Competitors AI monitors competitor activities across digital channels, analyzing their marketing strategies, pricing, and customer engagement. Marketing automation: Property listings need consistent updates across platforms.

Marketing 52

Marketing Social Media Multi-Channel Document 52

BirdEye

JANUARY 24, 2025

This presents a unique opportunity for hotels to capture the attention of these digitally-savvy travelers and showcase their unique offerings in a visually compelling way. While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue.

Social Media 52

Social Media Hotels Marketing Travel 52

inQuba

MAY 23, 2022

To measure ROI and the impact of strategies, and fine-tune to further optimize. As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Is Journey Management really important?

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

ijgolding

JUNE 30, 2015

Now that most customers use a number of disjointed platforms to interact with companies, contact centres face the challenge of building and maintaining a consistent experience across multiple touch points and channels. Limited service channels are no longer a problem, and customers can easily find what they need when they need it.

Multi-Channel 74

Multi-Channel Customer Experience Social Media Customer Satisfaction 74

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. The vast reach of social media presents unique opportunities for marketers. Businesses also struggle with social media marketing questions such as: What should we post?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

Retently

AUGUST 5, 2024

SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. Features : You can use it across various channels like web, in-app, email, iOS, and Android. It supports omni-channel distribution and multi-language capabilities.

NPS 100

NPS B2B 2024 Net Promoter Score 100

Kustomer

FEBRUARY 25, 2022

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. Eventually, businesses started to use multi-line phone systems and expansive customer support teams to gather feedback.

E Commerce 101

E Commerce Multi-Channel Omnichannel Touchpoint 101

BirdEye

AUGUST 21, 2024

A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management. In addition to the 4Ps of marketing - Product, Pricing, Place, and Promotion - retail marketing needs People and Presentation.

Retail 59

Retail Sales Multi-Channel Marketing 59

Kustomer

DECEMBER 21, 2021

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. Eventually, businesses started to use multi-line phone systems and expansive customer support teams to gather feedback.

Customer Experience 95

Customer Experience E Commerce Multi-Channel Omnichannel 95

Thematic

MARCH 18, 2025

Zendesk backs this with numbers, with trendsetters at the SMB level vs traditionalists realizing 22% higher customer retention rates, 31% higher customer acquisition rates, and 61% higher cross-sell revenue Early AI adopters are found to be 128% more likely to report high ROI from their AI tools in customer experience.

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

BirdEye

NOVEMBER 21, 2022

Measure your ROI – Social media analytics can help measure the return on investment (ROI) of your social media campaigns. For example, are you interested in increasing brand awareness, or are you using your social channels to generate leads and drive sales? Frequently asked questions. What is social media analytics?

Social Media 98

Social Media Definition Multi-Channel Metrics 98

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

2015 97

2015 Multi-Channel 2014 CEM 97

Thematic

MARCH 30, 2025

The Link Between NPS Survey and Customer Churn At Thematic, we’ve looked at churn data across all NPS scores and found that churn is present across all responses. They allow you to collect feedback across channels, assign tickets or alerts for follow-up, and track whether a response was sent.

Feedback 62

Feedback Roadmap NPS Loyalty 62

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. A/B or Multi-Variate testing (MVT) segmentation. You need to capitalize off the opportunity that has presented itself: a customer has decided to take time out of his/her day to tell you something. Immediate Action.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

BirdEye

MARCH 9, 2021

Marketers at multi-location businesses have arrived at a true inflection point in which the world of customer acquisition and retention as we once knew it has rapidly shifted. As mentioned earlier, customers are reviewing and recommending outside of traditional marketing channels more than ever before.

Marketing 72

Marketing Net Promoter Score Multi-Channel Customer Centricity 72

NetBase

APRIL 5, 2019

At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. Without further ado, we present our list of social media analytics tools. What happens if that’s the channel where your audience is most active? WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Oracle

NOVEMBER 2, 2020

We ‘re proud to present our next article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. One of these ever-present challenges is how to get marketing and sales teams to collaborate more effectively.

Management 80

Management 2020 Sales Multi-Channel 80

Lumoa

JANUARY 11, 2022

Aiming for a high NPS score will help you in increasing your profit and achieve a high ROI on your customer experience. It allows you to present the survey to the customers on the most appropriate or convenient channel. NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?”

NPS 97

NPS Net Promoter Score Feedback Multi-Channel 97

Gainsight

MAY 18, 2020

Our Slack channels were blowing up with anecdotes from live chats, tweets from attendees experiencing the show, quotes from session speakers, gifs, and virtual high-fives—it was wonderful. The two big questions I get more than any other are around cost and ROI. Multi-tasking happens at a whole new level. per person net.

2020 105

2020 Events ROI Multi-Channel 105

BirdEye

FEBRUARY 27, 2024

You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations. Define an advertising budget Advertising campaigns can be expensive, so starting with a predefined budget helps you optimize spending and ROI goals. Click “Growth” on the navigation menu.

Advertising 64

Advertising 2024 Automotive Social Media 64

ReviewTrackers

JULY 23, 2018

List down your closest competitors and check out which channels they’re using. A report even found that as much as 83 percent of marketers believe that managing reviews “absolutely” delivers good ROI. They’re also perfect for integrated, multi-channel initiatives, and can even be used to amplify your own branded campaigns.

Social Media 63

Social Media Marketing Multi-Channel ROI 63

Strativity

NOVEMBER 30, 2022

It’s the same with the consumer-brand relationship: your customer remembers their last interaction with your brand, from the channel to the overall experience. On the other end of the spectrum, robotic, single-note, and/or standardized touchpoints limit a brand’s opportunity to present their full expression and personality.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

NetBase

APRIL 5, 2019

At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. Without further ado, we present our list of social media analytics tools. What happens if that’s the channel where your audience is most active? WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

SurveySensum

JULY 14, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. The below-given list is a general list and is irrespective of any ranking or order.

2020 132

2020 Customer Experience Magazine Consulting 132

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journey 52

Customer Journey Engagement Multi-Channel Social Media 52

Bold360

FEBRUARY 13, 2020

I’ve just returned from Nashville where LogMeIn was a sponsor at Customer Contact Week – a multi-day event focused on customer-centric best practices and transformative ideas in service. And everybody pretty much agreed that the big thing we missed was creating transparency across channels. Challenges to be met – walls to be climbed.

Engagement 52

Engagement Multi-Channel ROI Events 52

Currency Alliance

NOVEMBER 15, 2021

Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI. Recently, microservice-alternatives to the five core loyalty modules have made brands’ loyalty platforms more agile and affordable to plug into any channel.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

NetBase

AUGUST 16, 2019

And on the second morning of your multi-day agenda in LA, you’ll have a tough choice ahead of you. Learn How Companies are Using Social Listening for Their M&A, Sales Channel, Digital Engagement, and Innovation Strategies. Presenting Insights & Driving Action: Storytelling and Dashboard Templates.

Social Media 62

Social Media 2019 Multi-Channel Roadmap 62

BirdEye

AUGUST 20, 2024

Multi-channel referrals: Customers can refer via email, text, and social media. This presents an opportunity for HVAC businesses to offer smart home integration services, energy efficiency solutions, and remote monitoring and maintenance. Customizable templates: Use customizable templates for consistent branding.

Marketing 59

Marketing Social Media Multi-Channel Loyalty Programs 59

BirdEye

SEPTEMBER 4, 2024

Instagram analytics mainly come in three forms: Core account metrics Audience metrics Account performance metrics Here is a list of the top Instagram analytics metrics every multi-location business must track. It is an essential metric for optimizing ad campaigns, measuring ROI, and identifying high-performing ad creatives.

Social Media 59

Social Media Multi-Channel Metrics Measurement 59

West Monroe

JULY 30, 2023

The future of banking—this year and beyond—hinges on understanding customers, building seamless experiences both digital and interpersonal, and evolving multi-channel strategies to meet needs and navigate a turbulent economy; this only matters more at the mid-year point of the year. Spend management in practice.

Banking 52

Banking 2023 Multi-Channel Financial 52

BirdEye

NOVEMBER 20, 2023

The challenges only become more intense for growing businesses or multi-location businesses. Social media aggregators can help collate insights across social media platforms and present them to your management. Multi-platform support Most businesses use multiple social media platforms.

Social Media 64

Social Media Multi-Channel Management Engagement 64

Thematic

AUGUST 29, 2024

Choose the Right Feedback Channels Utilize a mix of feedback channels to capture a comprehensive view of customer opinions. Common channels include surveys, online reviews, social media, and direct customer interactions. Each channel provides unique insights, so integrating multiple sources ensures a well-rounded perspective.

Voice of Customer 62

Voice of Customer Social Media Feedback Multi-Channel 62

Thematic

AUGUST 10, 2024

However, analyzing qualitative data through thematic analysis presents challenges such as time consumption and the risk of superficial analysis, while also offering benefits like identifying patterns and themes within datasets. Multi-Channel Collection Surveys: Send out surveys on your website, through emails, and in your app.

Customer Experience 62

Customer Experience Feedback Social Media Insights 62