InMoment XI

DECEMBER 18, 2024

Companies leveraging omnichannel engagement retain 89% of their customers. InMoments omnichannel contact center solution helps manage interactions beyond traditional phone calls. For example, a retail contact center could use forecasting to prepare for a high volume of inquiries and complaints during the festive shopping season.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Alida

APRIL 4, 2017

Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs. That stunning stat demonstrates why brick-and-mortar retailers need to pursue an omnichannel strategy. Making retail relevant again.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

InMoment XI

AUGUST 15, 2022

Retail brands’ primary objective used to be providing a great product , but as competition heats up and consumer expectations grow more complex, retailers need to find new, bolder ways to stand out from the crowd. And that’s why the retail customer experience is more important than ever before.

Retail 397

Retail Customer Experience E Commerce Airlines 397

InMoment XI

FEBRUARY 14, 2024

In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want. What is Omnichannel Customer Experience? Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints.

Omnichannel 195

Omnichannel Customer Experience Social Media E Commerce 195

InMoment XI

MAY 3, 2024

In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives. Click and Collect Data: Understanding customer preferences for omnichannel shopping experiences. Competitor Analysis: Monitoring competitor performance and market trends to stay ahead of the curve.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Retently

OCTOBER 23, 2024

Survey Questions to Ask When we refer to product experience, an ecommerce & retail business should focus on: Product Experience (product quality, design, and performance): Did you need any help or additional information to start using the product? Centralized data is extremely important as we move to omnichannel sales and operations.

Retail 110

Retail NPS Touchpoint Feedback 110

InMoment XI

JANUARY 27, 2025

This omnichannel approach provides a more complete VoC picture, helping you iron out the wrinkles in your customer journey to create seamless experiences across your brand. Take, for example, a large athletic retailer that implemented InMoments Conversational Intelligence solution to analyze 4.4

Call Center 195

Call Center Contact Center Social Media Apparel 195

Interactions

APRIL 2, 2025

For retailers, there are certain table-stakes expectations when it comes to Intelligent Virtual Assistants (IVAs). An acceptable retail IVA should be able to look up orders, check shipping status, and provide information about store locations. What sets Interactions apart is our hands-on help with integrations.

Retail 62

Retail Average Handle Time Contact Center Innovation 62

InMoment XI

OCTOBER 23, 2024

Discover how to improve services in branch, commercial, digital, retail, and credit unions. Customer experience in retail banking Retail banking focuses on the individual customer’s needs. Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. Retailers using VFR technology report significant benefits, including an increase in average order value, higher conversion rates, and reduced return rates. This growth is also fueled by retailers who recognize the power of VFRs to attract and retain buyers.

Retail 145

Retail Social Media Technology Brands 145

BlueOcean

APRIL 30, 2021

A couple of years ago, we explored the state of omnichannel customer care , recognizing the fact that consumers have more channel options available to them than ever before. When we wrote that article, we could not have ever predicted a global pandemic and the resulting change in consumer behaviors that pushed omnichannel into the spotlight.

Omnichannel 156

Omnichannel Customer Care Consumers Customer Journey 156

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. For businesses, mastering omnichannel marketing is no longer optional; its essential. Table of contents What is omnichannel marketing? Where can your business benefit from an omnichannel strategy?

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. For businesses, mastering omnichannel marketing is no longer optional; its essential. Table of contents What is omnichannel marketing? Where can your business benefit from an omnichannel strategy?

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

Experience Investigators by 360Connext

AUGUST 13, 2018

Have you had enough of the term omnichannel? Omnichannel paints a picture of an all-knowing customer journey. It’s all about the omnichannel experience. If there’s one thing that’s not quite ready for prime time, it’s an omnichannel experience. Customers expect omnichannel to happen.

Omnichannel 137

Omnichannel Brands Customer Journey Mapping Social Media 137

InMoment XI

OCTOBER 29, 2024

As a result, building an omnichannel customer experience will help you satisfy customers and drive revenue. Omnichannel Communication The ability to meet customers where they are is crucial to driving loyalty. The InMoment XI platform can help you provide an omnichannel customer experience to foster loyalty.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. In both retail and health care, this is no longer the case.

Retail 154

Retail Customer Base Rewards Programs Insurance 154

Oracle

FEBRUARY 28, 2019

When it comes to omnichannel customer experience, brands are able boost sales while at the same time improving customers’ experiences at various touchpoints. ” “In addition to having bigger shopping baskets, omnichannel shoppers were also more loyal,” claims HBR. ” Neiman Marcus.

Omnichannel 106

Omnichannel Brands Customer Experience Hotels 106

InMoment XI

OCTOBER 31, 2024

This is where the omnichannel contact center solution provided by InMoment can assist your agents. Here are two examples from the retail and hospitality sectors that demonstrate the impact of tracking these KPIs. Retail Call Center Jane, a customer at a fashion retailer, has a complaint regarding her latest purchase.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

ProProfs Chat

MARCH 13, 2020

Buyers today expect to have multiple touchpoints with the retailer. Omnichannel customer experience is the outcome of customer-centricity. Earlier, the synchronicity of customers across multiple channels simultaneously was a challenge for retail or e-commerce companies. So, what is omnichannel customer engagement? .

Omnichannel 110

Omnichannel Customer Engagement Engagement E Commerce 110

GetFeedback

JULY 23, 2018

Learn how to engage your prospects and improve your customer experience through an omni-channel customer journey map.

Customer Journey Mapping 150

Customer Journey Mapping Customer Journey Omnichannel Retail 150

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Marketing E Commerce 52

ShepHyken

DECEMBER 9, 2024

How to Balance Customer Experience and Returns in Ecommerce by Alicia Arnold (MarTech) With the right strategies, retailers can turn ecommerce returns into an opportunity for building lasting customer loyalty. And when 75% of customers expect free returns, whats a retailer to do? Thats a lot of returns! Find out in this article.

2024 74

2024 Article 2025 Customer Service 74

ProProfs Chat

MARCH 27, 2020

That’s why we see a constant debate on the difference between multichannel and omnichannel support online. What is omnichannel customer support? Pros & cons of omnichannel customer support. What’s best for your business: Omnichannel vs. Multichannel customer support. What is Omnichannel Customer Support?

Omnichannel 105

Omnichannel Social Media Customers Customer Service Strategies 105

Alida

JULY 11, 2017

Forrester’s 2017 Global Customer Experience Trends report found the vast majority of firms in digital and traditional retail, banking and insurance around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range. Go beyond digital—think omnichannel. Customers are feeling indifferent.

Customer Experience 183

Customer Experience 2015 Omnichannel Retail 183

Experience Investigators by 360Connext

AUGUST 13, 2018

Have you had enough of the term omnichannel? Omnichannel paints a picture of an all-knowing customer journey. It’s all about the omnichannel experience. If there’s one thing that’s not quite ready for prime time, it’s an omnichannel experience. Customers expect omnichannel to happen.

Omnichannel 110

Omnichannel Brands Customer Journey Mapping Social Media 110

GetFeedback

APRIL 18, 2019

Whether you are a business with retail storefronts or a strictly digital company, the customer experience (CX) services you provide for your customers matter quite a bit. Omnichannel customer servicing. No matter the scale of your business, omnichannel customer servicing is something you should want to provide to your customers.

Customer Experience 274

Customer Experience Omnichannel Customer Centricity Social Media 274

Customer Bliss

JANUARY 5, 2017

Omnichannel. 78 percent of consumers are willing to allow retailers to use information from in-store purchases for a more customized experience. 53 percent of consumers want to be recognized as the same person across all shopping channels , so ideally, better insights will lead to better omnichannel campaigns. Geofencing.

2017 236

2017 Omnichannel Retail Article 236

Comm100

JANUARY 20, 2022

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence. According to research by McKinsey , “most Gen Z consumers don’t even think in terms of traditional channel boundaries… and they increasingly evaluate brands and retailers on the seamlessness of their experience.”

Omnichannel 98

Omnichannel Customer Engagement Engagement Social Media 98

Alida

JUNE 7, 2021

Safety and convenience have become more important than ever before as consumers have rapidly adopted new omnichannel and digital-first shopping habits. As retailers scramble to effectively serve customers through a variety of channels, the digital commerce experience has become a common denominator.

Retail 147

Retail Omnichannel Consumers Customers 147

Optimove

OCTOBER 14, 2024

By October, over half of consumers expect to feel overwhelmed by brand messaging, putting retailers at risk of losing attention. Marketers will learn how to combat marketing fatigue by delivering personalized, relevant, and well-timed content while balancing frequency and omnichannel engagement.

Consumers 59

Consumers E Commerce Marketing 2024 59

Happy or Not

APRIL 13, 2022

What is an omnichannel customer experience? . An omnichannel customer experience is made up of individual touchpoints over a variety of channels. Together, these create the overall omnichannel customer experience. . Hybrid shopping vs. omnichannel – is it the same? . Why omnichannel customer feedback is critical .

Omnichannel 69

Omnichannel Retail Feedback Touchpoint 69

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 78

Omnichannel Customer Experience Net Promoter Score Social Media 78

delighted

OCTOBER 3, 2024

Artificial intelligence is transforming the online shopping experience Ecommerce is one of the many industries leveraging generative AI to increase efficiency and transform retail experiences. Why are online retailers so focused on creating customized shopping experiences? Just how prevalent is AI in ecommerce? trillion by 2025.

Retail 93

Retail 2024 2028 Social Media 93

Kustomer

APRIL 14, 2021

Kustomer talked to thought leaders in the customer experience space to understand what they think the future of retail CX looks like, how to re-create the in-store experience in an online world, and what tools and strategies brands should tap into in order to achieve this. Read on for a preview, and access the full e-book here.

Retail 101

Retail Consumers E-support E Commerce 101

InMoment XI

OCTOBER 8, 2024

Create an Omnichannel Experience An omnichannel customer experience allows customers to have a consistent journey across all platforms whether online, in person, via mobile app, or over the phone. In order to improve the overall retail experience, you need to take into account the ways in which your customers prefer to shop.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195