Online Experience Social Media User Experience 
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Social media brand representatives don’t understand the medium or the customer service policies. Treating social media channels as nothing more than sales promotions will fail every time. Update employees who deal directly with customers, whether in-store or via any channel, on the most current online experiences.
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GetFeedback
APRIL 11, 2019
Customer segmentation is the practice of creating separate target customer groups in order to provide customers with personalized content, website, user experiences, and other marketing techniques. The way to do that is to create content, and provide users with online experiences that give them more “wow moments.”
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
InMoment XI
APRIL 3, 2024
But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. Let’s get into the details.
Experience Investigators by 360Connext
MAY 19, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Happy or Not
NOVEMBER 20, 2024
The possibility of collecting customer feedback is one of the most valuable tools for businesses aiming to enhance their user experience (UX) and improve customer satisfaction. Methods of collecting customer feedback Businesses must gather feedback from various sources to truly understand and enhance the user experience.
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