Second to None

OCTOBER 9, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Online Experience 67

Online Experience Customer Centricity Voice of Customer Brands 67

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 195

Retail Customer Experience Social Media NPS 195

Lumoa

APRIL 3, 2018

The Net Promoter System is an open source system, which means you can change&customize the questions for your own purpose. Unfortunately this sometimes leads to misunderstanding the customer feedback and, as a result, ignoring the voice of customers as a whole. Is there a reason to do so ?

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Feedback 126

Second to None

JUNE 7, 2018

Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Social Media 59

Social Media Voice of Customer Brands 2018 59

Second to None

SEPTEMBER 20, 2018

The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. If your brand is hoping to provide this online experience, it is important to understand: How mobile-first indexing works. How mobile-first indexing can impact your customer experience.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

Hero Digital

NOVEMBER 26, 2018

By combining data from individual customer preferences and purchases, its AI can offer related items or groups of products regularly bought together. Now the company is scaling beyond the online experience to integrate Alexa searches and Amazon Go store purchases to track customer shopping trends and offer products across channels.

Multi-Channel 46

Multi-Channel Roadmap Touchpoint Return on Investment 46