ShepHyken

MAY 26, 2021

Even though this is about a sales presentation, it ties into customer service. This is how anyone delivers a better experience, regardless of whether it’s during the sales process or any other interaction the customer has with people in a company. Yes, it was a terrible sales call. It is how relationships are built.

Sales 148

Sales Customer Service Training Presentation Customer Service 148

InMoment XI

DECEMBER 30, 2021

And they also answered a few questions from CX professionals throughout the presentation. This way you can drive business alignment and action for your sales, success, and marketing teams. Check out this resource to keep up with future presentations and discover past webinars. .

Webinar 370

Webinar Metrics Touchpoint Customer Journey 370

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. This integration enhances internal workflows and improves collaboration between marketing and sales teams, leading to better customer outcomes.

Customer Experience 425

Customer Experience Social Media 2024 B2B 425

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 100

Sales Roadmap Culture Presentation 100

eglobalis

SEPTEMBER 28, 2024

Such behavior is out of sync with Toyota’s global brand ethos and presents challenges in delivering a consistent customer experience across markets, especially when dealing with small, family-owned dealers. They were able to deliver a car within two weeks, and the initial sales experience was positive.

Automotive 469

Automotive Loyalty Return on Investment Transportation 469

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Customers Books Engagement 107

InMoment XI

OCTOBER 24, 2024

Hubspot The Hubspot customer engagement platform is differentiated by its inbound marketing capabilities, which makes it an excellent choice for organizations looking to bring marketing, sales, and customer service under one roof. Some are more geared towards marketers and sales teams, while others focus on customer support.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Sales 103

Sales Loyalty White Paper Contact Center 103

InMoment XI

NOVEMBER 26, 2024

Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

JANUARY 9, 2024

Decision-making: B2B transactions are often characterized by a more complex decision-making process involving a group of decision-makers within the business, and the sales cycle may be longer. Relationship-building and addressing the needs of multiple stakeholders are crucial in B2B interactions. Customer relationships. Support and service.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

CloudCherry

SEPTEMBER 1, 2019

Prior to joining Tethr , Matt was a Senior Partner and Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group and, before that, held numerous global leadership roles in research, product development and management for CEB, now Gartner. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

2013 244

2013 2011 2012 2010 244

InMoment XI

OCTOBER 26, 2022

The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. And that engaged employees can increase an organization’s sales by up to 20%? It is no secret that today’s retailers are faced with unique challenges.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience.

Contact Center 198

Contact Center Virtual Agent Healthcare E-support 198

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

Retently

NOVEMBER 29, 2024

For instance: In Ecommerce , a confusing checkout process can mean a lost sale. Post-Purchase Experience First impressions don’t end with the sale. Sales Process (B2B Specific) In B2B relationships, the sales process involves longer cycles and is more relationship-driven. This feedback can make or break a sale.

Events 120

Events Feedback Interaction E-support 120

InMoment XI

NOVEMBER 18, 2024

The trends identified can inform marketing decisions, product development, and sales strategies. This can also help you increase cross-sell and upsell opportunities by presenting items that customers are more likely to purchase. Quantitative data offers a broad view of customer behavior across large segments.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. The campaigns 7% sales increase demonstrates the power of personalisation in driving purchases. Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024.

2025 108

2025 Consumers Competitive Advantage 2024 108

Beyond Philosophy

MAY 24, 2024

It can be seen in online shopping carts indicating low stock or limited time offers presented during a cruise. Understanding social dynamics and influence can inform strategic decisions in customer experience design, including marketing campaigns, sales techniques, and product positioning.

Sales 88

Sales Customer Experience Design Presentation Customer Journey 88

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer 2012 Presentation 222

Retently

OCTOBER 16, 2024

Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. Sales Every email exchange with a prospect is a chance to learn about how they perceive your product, service, or sales process. rating with clickable smiley faces.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

Experience Investigators by 360Connext

OCTOBER 19, 2021

In B2B, the courtship of the sales process, sometimes lasting weeks or months, quickly turns to become transactional. Invoices are presented with language that screams “we will punish you” instead of “thank you for being a customer.”.

B2C 346

B2C B2B Customer Journey Brands 346

Customer Bliss

AUGUST 31, 2016

However, don’t forget that a B2B customer is also a B2C consumer on their own time, when they email a retailer about a birthday present or have a live chat about movie tickets. Be it the evolution of the internet or more recently smartphones, the ever-changing consumer has been more agile and modern than the traditional B2B customer.

Omnichannel 268

Omnichannel B2B Customer Engagement Engagement 268

ChurnZero

JANUARY 3, 2023

Here’s the usual story: Company prides itself on being “sales driven.” The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue. Sales closes a customer that’s unlikely to succeed (for any number of reasons.) Sales got the revenue credited to their numbers.

Sales 98

Sales Financial E-support Customer Success 98

Experience Investigators by 360Connext

APRIL 16, 2015

If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. Listen to the full episode with Invisible Sale author Tom Martin. It’s frustrating. The Uber experience is now the standard. I can do it on the app! Tinder, another popular app, is dating based on snap judgment.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

Retently

NOVEMBER 13, 2024

In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. For retailers, this presents an opportunity to not only attract new customers but also keep existing ones coming back for more.

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes. Scalability Scalability and efficiency present another set of challenges.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. Initial pitch/presentations made on site at either the buyer’s location or the bidder’s location. Natural dialogue is harder.

Contact Center 294

Contact Center Travel 2020 Culture 294

GetFeedback

MAY 23, 2019

This interaction could be a support ticket, an onboarding session, a sales process or a particular feature of the product. The survey should be presented to all stakeholders within the organization. To briefly introduce these metrics, let’s look at when to use them and how to calculate them. One solution does not fit all.

NPS 308

NPS Net Promoter Score CEM Metrics 308

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Connections Social Media Communication 91

CloudCherry

JULY 10, 2018

Having solid answers to these questions helps drive a smooth customer experience throughout your sales cycle, the delivery, use or implementation of your product, and through any ongoing post-sale interactions. However, this metric focuses solely on your sales team’s outcomes and does not adequately factor in customer outcomes.

Measurement 199

Measurement Net Promoter Score NPS Touchpoint 199

BlueOcean

JULY 9, 2024

Online sales are expected to exceed $1.7 trillion by 2027, representing an all-time high of over 20% of all retail sales. At the helm of this increase is the boom of online food and beverage orders, in which growth is nearly double that of all average eCommerce sales. These are stunning statistics.

Loyalty 177

Loyalty Brands 2027 Average Handle Time 177

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 93

Sales Connections Reference Social Media 93

Customer Bliss

JULY 27, 2017

Recently, she and an impressive suite of co-founders launched Vengreso , a digital sales acceleration platform. Rather, it’s a call to arms about understanding the digital ecosystem in your broader client acquisition and sales strategy. No time like the present. Sales principals. There really is not. Job-seekers.

Download 68

Download Sales Connections Presentation 68

Experience Investigators by 360Connext

MAY 12, 2020

We need to focus on sales, not customer experience. We communicate most effectively when we present logic, emotion, and symbolism. With this in mind, let’s look at how we can present an argument for CX done well. The Objection: We need to focus on sales, not customer experience.

Contact Center 162

Contact Center Metrics Net Promoter Score Financial 162

Experience Investigators by 360Connext

JANUARY 7, 2025

My client had just returned from a presentation to her executive committee. The most successful CX teams align every department around the CX mission and foster collaboration across marketing, sales, support, and technology teams to ensure consistent CX.

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

GetFeedback

JANUARY 16, 2019

In fact, organizations with a strategic approach to data outperform their peers by 85% in sales growth and by more than 25% in gross margins. Once customers answer your initial question, present them with a multiple-choice follow-up question that looks at their reasoning behind the answer. Consideration.

Metrics 210

Metrics Touchpoint Presentation Feedback 210