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Top 5 Customer Service & CX Articles for Week of February 10, 2025

ShepHyken

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas.

2025 74
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Teams Score Big With Fans And Franchises!

Beyond Philosophy

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87

Sports 167
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Optimove Connect Day 2: Marketers Emboldened to Achieve the Impossible and Master Positionless Marketing

Optimove

Sherwin Jarvand revealed how ComeOn Group leverages hyper-personalized CRM strategies to increase player engagement, revenue per user, and cross-sell success between sports betting and casino products.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members.

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Two reasons to analyze what customers say – just not what they do

OpinionLab

Consider a sports example, known for highly emotional fan behavior. My wife is a huge Atlanta Falcons fan, so the Super Bowl was tough for her as the Falcons blew a 25 point lead and lost to the New England Patriots in one of the more stunning collapses in sports history.

Sports 79
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Leveraging referral rewards to boost your business growth

BirdEye

In this blog post, prepare to learn some of the effective ways to reward customers for giving referrals that boost your sales and business growth. Table of contents What is a referral rewards program? Most businesses leverage referral programs to offer rewards and incentives. About 85% of consumers in the U.S.

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A Diehard Fanbase of Customers Help Create Sales Champions

Think Customers

This is true as true in sales as is it in sports – probably more so. Once high-value customers are identified, developing rewards programs that are tailored to their needs – in a way that makes sense for your company – will help clinch the game. But what’s the best way to develop diehard fans?

Sales 52