BlueOcean

SEPTEMBER 17, 2020

The post From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program appeared first on Blue Ocean. At Blue Ocean, we’re all about strategic partnership. You deserve it. Learn more by grabbing our free eBook about strategic partnerships here.

Customer Care 156

Customer Care Roadmap Call Recording Fashion 156

Customer Bliss

SEPTEMBER 19, 2017

Episode Overview. Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in her organization. For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. About Libby.

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Retently

MARCH 11, 2025

This means constantly evaluating new tools, exploring ways to increase retention, and building long-term CX roadmaps that align with the companys growth strategy. Step 3: Building Long-Term CX Roadmaps CX isnt a one-time project, its an ongoing strategy. Whats included in a CX roadmap?

Management 115

Management Customer Experience Roadmap NPS 115

Totango

FEBRUARY 25, 2022

In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Look for these exciting features and more in 2022: Campaign engagement reporting. In-App messaging.

Roadmap 101

Roadmap 2022 2021 Innovation 101

InMoment XI

APRIL 11, 2022

Thanks to COVID, digital roadmaps across industries have quickly accelerated. The acceleration of digital roadmaps during the pandemic has meant that many elements might have been half-baked. E-commerce is one of the fastest growing industries of this decade. It’s not been easy for e-commerce brands.

E Commerce 370

E Commerce Roadmap Customer Care 2021 370

CSM Magazine

OCTOBER 24, 2024

In 2025, a third (33%) of UK retailers polled said they would expand AI use roadmaps to enhance customers’ post-purchase experience in response to the rising issue of ‘where is my order’ (WISMO) enquiries.

2025 52

2025 Roadmap Retail 2024 52

InMoment XI

AUGUST 3, 2022

But as brands begin gathering data or take a moment to reassess how they’ve been doing it, what type of roadmap might be most helpful for them to stick to as they grow their EX maturity? Well, we have the answer to that as well!

Employee Experience 418

Employee Experience Brands Roadmap 2021 418

InMoment XI

DECEMBER 3, 2024

As a result, the model removes the guesswork from your customer experience strategy , replacing it with a roadmap to CX excellence. It provides a data-driven approach to identifying areas for improvement across the customer journey.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

MAY 18, 2022

Here are some of the things we’ve learned—and the teams that have benefited—by rolling out our buyer interview program: Pricing (sales ops) Roadmap Investments (product) Messaging, Packaging, and Competitive (product marketing) Demos (solution consultants) Presentations (sales directors) Renewal Strategy (client success). The Insights.

B2B 370

B2B Roadmap Sales Demo 370

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap. Examine Your Current Roadmap.

Roadmap 104

Roadmap Customer Centricity Metrics Customer Satisfaction 104

Experience Investigators by 360Connext

JANUARY 5, 2022

You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. This team continues to meet regularly and uses data and organizational goals to create the appropriate CX roadmap for the future.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

BlueOcean

MARCH 24, 2025

Keep Your SOW Evergreen: Adjust and Realign Because the contact center SOW is a roadmap, which will need to be adjusted every time you and your partner go down a new road together, there needs to be regular communication to ensure alignment of expectations.

Contact Center 156

Contact Center Automotive Metrics Roadmap 156

InMoment XI

APRIL 26, 2022

However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive. You can and should apply the above mindset to any experience goal you have across the entirety of your business.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. Changing this can instantly boost results. Create the experience consumers expect by prioritizing improvements, drawn from their direct feedback. 5: Thank Respondents.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 295

Customer Experience Leadership Innovation Workshop 295

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

InMoment XI

AUGUST 17, 2023

InMoment’s award-winning AI-based experience improvement technology and decades of industry expertise combined with NPSx market-leading training certification and communities for CX practitioners, and CX Roadmap & Assessments help organisations align and prioritise their CX investments, create customer-centric cultures and give clients a comprehensive (..)

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

InMoment XI

JANUARY 27, 2025

Understanding these drivers provides a roadmap to continuous improvement, whether its agent behavior, product knowledge, or customer sentiment. These scorecards, combined with Impact Prediction capabilities, allow contact centers to explore critical factors influencing their metrics.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger.

Roadmap 150

Roadmap Magazine 2019 Article 150

Win the Customer

DECEMBER 21, 2024

Prioritization & Roadmap: Aligning AI Initiatives with Business Goals As a product manager, it’s crucial to prioritize AI initiatives based on their potential impact on customer experience and align them with the overall product roadmap.

Social Media 59

Social Media Roadmap Return on Investment ROI 59

InMoment XI

JANUARY 30, 2024

Can We Review the 24-month Product Roadmap? Crafting a roadmap for your initiatives is necessary to not only get the quick wins you need, but to set long-term goals. There will be unexpected events that may necessitate adjustments to your roadmap, yet some vendors don’t allow tweaks to the plan.

Customer Experience Management 221

Customer Experience Management Customer Experience Management Roadmap 221

Experience Investigators by 360Connext

APRIL 6, 2015

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs. Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company.

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap NPS Loyalty 62

InMoment XI

NOVEMBER 22, 2024

FeedBear FeedBear helps businesses collect and manage feature requests through feedback boards and roadmaps. With features like sentiment analysis, custom integrations, and journey mapping, InMoment helps you capture a comprehensive view of the customer experience in one place.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. What Deliverables and Roadmap Should Marketers Expect? A successful post-purchase program requires clear deliverables and a structured roadmap. How AI is Transforming CDPs Download Now>> 1.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

eglobalis

OCTOBER 9, 2024

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. However, not all feature requests are feasible, beneficial, or aligned with your company’s long-term strategy. I’d also love to hear your experiences on this subject.

Feedback 509

Feedback ROI Innovation B2B 509

CX Accelerator

JUNE 8, 2020

Present your product roadmap and get valuable customer input. Motteram also suggests setting up a customer advisory board where you “Invite a representative cross-section of your customers into a room on a periodic basis to provide feedback on things like company people, processes, and product.”. Learn about your competitors.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

Customer Bliss

AUGUST 28, 2020

We knew exactly we’re going to do we were delivering against this roadmap, which I talked about, and all of a sudden our world went off the pass. . And obviously, the last couple of months, as myself and my leadership have had to recast that vision. We had our 2020 plans.

Roadmap 323

Roadmap Customer Journey Mapping Leadership 2020 323

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The good news is that there are roadmaps to follow, such as Heather’s, to lay the groundwork and then build a thriving community. 1: Define your digital community’s needs.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. Customer feedback dashboards. And they thought – hey, we know our customers!

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. The post The Roadmap for Racial Healing in the Workplace with Esther A. Connect with, and learn more about, Esther on her platforms: . Google Podcasts.

Roadmap 98

Roadmap Culture Connections Books 98

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journey Mapping 143

Customer Journey Mapping Customer Journey Information Roadmap 143

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. Contact us or a dedicated account manager if you want to learn more.

Events 243

Events Competitive Advantage Innovation 2024 243

Win the Customer

JANUARY 2, 2025

Identifying AI Opportunities: They must be able to identify potential applications of AI within the product roadmap to enhance CX, such as improving customer segmentation, personalizing product recommendations, and optimizing customer support workflows.

Management 59

Management Return on Investment Roadmap Metrics 59