Totango

FEBRUARY 25, 2022

In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Look for these exciting features and more in 2022: Campaign engagement reporting. In-App messaging.

Roadmap 98

Roadmap 2022 2021 Innovation 98

InMoment XI

APRIL 11, 2022

Thanks to COVID, digital roadmaps across industries have quickly accelerated. The acceleration of digital roadmaps during the pandemic has meant that many elements might have been half-baked. E-commerce is one of the fastest growing industries of this decade. It’s not been easy for e-commerce brands.

E Commerce 370

E Commerce Roadmap Customer Care 2021 370

InMoment XI

AUGUST 3, 2022

But as brands begin gathering data or take a moment to reassess how they’ve been doing it, what type of roadmap might be most helpful for them to stick to as they grow their EX maturity? Well, we have the answer to that as well!

Employee Experience 418

Employee Experience Brands Roadmap 2021 418

InMoment XI

DECEMBER 9, 2024

Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. To learn more about how organizations are utilizing AI without losing the human touch, download this guide today!

2024 195

2024 2025 Download Roadmap 195

InMoment XI

MAY 18, 2022

Here are some of the things we’ve learned—and the teams that have benefited—by rolling out our buyer interview program: Pricing (sales ops) Roadmap Investments (product) Messaging, Packaging, and Competitive (product marketing) Demos (solution consultants) Presentations (sales directors) Renewal Strategy (client success). The Insights.

B2B 370

B2B Roadmap Sales Demo 370

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap. Examine Your Current Roadmap.

Roadmap 101

Roadmap Customer Centricity Metrics Customer Satisfaction 101

Experience Investigators by 360Connext

JANUARY 5, 2022

You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. This team continues to meet regularly and uses data and organizational goals to create the appropriate CX roadmap for the future.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

InMoment XI

APRIL 26, 2022

However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive. You can and should apply the above mindset to any experience goal you have across the entirety of your business.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. Changing this can instantly boost results. Create the experience consumers expect by prioritizing improvements, drawn from their direct feedback. 5: Thank Respondents.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

InMoment XI

AUGUST 17, 2023

InMoment’s award-winning AI-based experience improvement technology and decades of industry expertise combined with NPSx market-leading training certification and communities for CX practitioners, and CX Roadmap & Assessments help organisations align and prioritise their CX investments, create customer-centric cultures and give clients a comprehensive (..)

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

InMoment XI

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger.

Roadmap 150

Roadmap Magazine 2019 Article 150

InMoment XI

JANUARY 30, 2024

Can We Review the 24-month Product Roadmap? Crafting a roadmap for your initiatives is necessary to not only get the quick wins you need, but to set long-term goals. There will be unexpected events that may necessitate adjustments to your roadmap, yet some vendors don’t allow tweaks to the plan.

Customer Experience Management 221

Customer Experience Management Customer Experience Management Roadmap 221

MyCustomer

APRIL 8, 2022

Engagement How to turn statistics into a visual CX roadmap.

Roadmap 93

Roadmap Engagement 93

Experience Investigators by 360Connext

APRIL 6, 2015

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs. Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company.

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 233

Customer Experience Leadership Innovation Workshop 233

CX Accelerator

JUNE 8, 2020

Present your product roadmap and get valuable customer input. Motteram also suggests setting up a customer advisory board where you “Invite a representative cross-section of your customers into a room on a periodic basis to provide feedback on things like company people, processes, and product.”. Learn about your competitors.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

Customer Bliss

AUGUST 28, 2020

We knew exactly we’re going to do we were delivering against this roadmap, which I talked about, and all of a sudden our world went off the pass. . And obviously, the last couple of months, as myself and my leadership have had to recast that vision. We had our 2020 plans.

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. Customer feedback dashboards. And they thought – hey, we know our customers!

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. The post The Roadmap for Racial Healing in the Workplace with Esther A. Connect with, and learn more about, Esther on her platforms: . Google Podcasts.

Roadmap 98

Roadmap Culture Connections Books 98

Experience Investigators by 360Connext

MARCH 19, 2024

As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences?

Roadmap 200

Roadmap Culture Leadership Books 200

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journey Mapping 143

Customer Journey Mapping Customer Journey Information Roadmap 143

Experience Investigators by 360Connext

MARCH 12, 2024

This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. We dive into why it’s vital for businesses to not only attract new customers with shiny offers but also to maintain and deepen existing relationships through reliable and meaningful engagement.

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. Contact us or a dedicated account manager if you want to learn more.

Events 243

Events Competitive Advantage Innovation 2024 243

eglobalis

OCTOBER 9, 2024

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. However, not all feature requests are feasible, beneficial, or aligned with your company’s long-term strategy. I’d also love to hear your experiences on this subject.

Feedback 441

Feedback ROI Innovation B2B 441

InMoment XI

MAY 3, 2024

Whether it’s identifying opportunities for improvement, sharing compelling stories backed by data, or aligning with departmental roadmaps, Foot Locker’s CX programme is a testament to their customer-centric, integrated customer experience approach.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Experience Investigators by 360Connext

JUNE 1, 2015

Setting goals creates the roadmap to positive gains. Not only do they print them on the packaging, but Bodybuilding.com has all six of their core values published on their website: Always be truthful and honest in every aspect of business. Give back to the people that you owe your success to. It’s our goal to make the big idea bigger.

Brands 234

Brands 2015 Roadmap Retail 234

GetFeedback

DECEMBER 21, 2018

Or maybe customers are asking for a service that’s already on the roadmap. Ask for customer input through product satisfaction surveys and take that feedback to heart. You may find that the majority of their concerns can be addressed with small tweaks. Learn more about product surveys. Cultivate customer relationships.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

JANUARY 25, 2024

Ask about their roadmap and how they plan to enhance both their ability to execute and completeness of vision. Explore Future Innovations Discuss a vendor’s future vision and innovation roadmap. This can provide valuable insights into their self-awareness, strategic vision, and plans for improvement.

Reference 195

Reference Roadmap Innovation Technology 195

CX Accelerator

JULY 1, 2020

Define your digital roadmap, including expectations, roles and responsibilities, and timing. Consider the current customer experience and how transforming will improve it. What are current pain points? What do you want the reputation to be? How can you turn your customers into promoters?

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

GetFeedback

SEPTEMBER 19, 2018

When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Product feedback helps guide your roadmap and inform each release. Whenever a deal is lost, send the prospect a survey to understand why. Was it due to pricing or missing functionality? Product Feedback.

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights. You can access the detailed information and, if.

Roadmap 78

Roadmap 2025 2024 Information 78

Alida

DECEMBER 7, 2018

This insight empowers QVC to be more reactive and agile in their roadmap and attract new, younger audiences whilst still catering to their traditional customer base. QVC identified the need to get closer to their customers to understand what they want and expect from a multi-channel retailer.

Customer Centricity 201

Customer Centricity Retail 2019 E Commerce 201

CloudCherry

JULY 10, 2019

Their feedback can influence the company’s product roadmap and account for better decision making. They also send out surveys with questions on what customers would like to see them do next. This gives customers a chance to share their suggestions and ideas on the improvements they’d like.

Customer Service 231

Customer Service Customer Experience E Commerce E-support 231