West Monroe

APRIL 18, 2017

Evolving too slowly to stay relevant ( see our white paper on agile transformation for some examples). The hard work is ahead and demands a clear roadmap with way points to adjust your internal processes, set new KPI’s, establish governance and revisit roles and responsibilities. Failure to listen to customers effectively.

Airlines 40

Airlines White Paper Social Media Roadmap 40

Comm100

FEBRUARY 7, 2018

Additional Considerations for Social Media Software. Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content?

Customer Engagement 44

Customer Engagement Engagement Social Media White Paper 44

Amity

FEBRUARY 10, 2017

The speed of the internet and the hyperactivity of social media generates enormous pressure on marketing organizations to listen more, react sooner, anticipate earlier, and stand out from the crowd in the messages they convey. This approach meshes well with the transformation that is being forced on the marketing industry today.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Calabrio

APRIL 25, 2017

They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center reporting technology of the future.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center reporting technology of the future.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Hero Digital

OCTOBER 5, 2019

They allow you to capture more candid feedback than you might get over social media or other online platforms. The goal here is to align your key messages to key customer touchpoints—and develop a roadmap for building out communications and campaigns. Email Questionnaires. The Bottom Line.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. They used push notifications, newsletters, social media posts, and retargeted display ads to reach potential users. . In other words, it is the way in which a company brings a product to the market.

Marketing 52

Marketing White Paper Advertising Airlines 52