Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Stay connected, stay social. Seamless and consistent communications.

Brands 88

Brands White Paper Social Media Webinar 88

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Stay connected, stay social. Seamless and consistent communications.

White Paper 76

White Paper Social Media Webinar 2020 76

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Social media posts and ads. White papers. B2B Customer Journey Touchpoints: A Guide for CS Teams. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing.

Touchpoint 119

Touchpoint Customer Journey B2B Customer Journey Mapping 119

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Calabrio

APRIL 25, 2017

They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center reporting technology of the future.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

West Monroe

APRIL 18, 2017

Evolving too slowly to stay relevant ( see our white paper on agile transformation for some examples). The hard work is ahead and demands a clear roadmap with way points to adjust your internal processes, set new KPI’s, establish governance and revisit roles and responsibilities. Failure to listen to customers effectively.

Airlines 40

Airlines White Paper Social Media Roadmap 40