CSM Magazine

NOVEMBER 13, 2024

Business Systems Ltd , an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar is taking place on 19 November 2024 at 14:30 GMT.

Webinar 52

Webinar 2024 Roadmap Customer Satisfaction 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. RSVP for the webinar today! The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. ai, Kony and Genesys.

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Roadmap Customer Experience Webinar Contact Center 52

Kayako

NOVEMBER 30, 2015

Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. simplybastow and @gnownad show how to communicate with customers using your product roadmap. Join the webinar. Sign up here.

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Roadmap Webinar Communication Feedback 30

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

ROI 195

ROI Net Promoter Score Webinar Financial 195

CSM Magazine

MARCH 3, 2021

Vivantio recently launched the Service Optimization Solution Webinar series with “ ITIL For Customer Service – It’s Not Just for IT Anymore. ” The webinar details how customer service teams can leverage the power of ITSM and ITIL to meet and exceed customer expectations while delivering a superior experience.

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B2B Roadmap 2003 Competitive Advantage 105

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

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Webinar Customer Relationships Leadership Customer Success 72

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

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Contact Center White Paper Roadmap Webinar 104

CSM Magazine

OCTOBER 24, 2024

In 2025, a third (33%) of UK retailers polled said they would expand AI use roadmaps to enhance customers’ post-purchase experience in response to the rising issue of ‘where is my order’ (WISMO) enquiries. Methodology: IMRG conducted six surveys of its UK retailer membership during IMRG members only online webinars in August 2024.

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2025 Roadmap Retail 2024 52

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

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Roadmap Webinar Document Definition 58

InMoment XI

OCTOBER 10, 2023

These metrics provide a roadmap for improvement, ensuring businesses remain customer-centric in their approach. Elevate your customer service game today by watching this webinar. With InMoment’s expertise, businesses can measure and enhance their customer service metrics, setting the gold standard in customer experience.

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Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

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Customer Centricity Chief Customer Officer Webinar Sports 98

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. You may also have some of your own!

Customer Service 71

Customer Service Document Webinar Roadmap 71

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

PeopleMetrics

JANUARY 24, 2022

Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. There’s a lot more on the roadmap, more to come soon. our weekly webinar on all things CX, with our first one on Tuesday, February 1 st at 12 noon (EST). Fire away those ad hoc surveys!

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B2B Roadmap B2C Hotels 90

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Webinars & Events Some event areas are limited to Khoros customers only.

2024 52

2024 Social Media Roadmap Webinar 52

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

2021 52

2021 Roadmap Webinar B2C 52

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

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Feedback Roadmap Demo ROI 117

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

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Multi-Channel Webinar Social Media Roadmap 52

CSM Magazine

DECEMBER 9, 2024

These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th. Our upcoming webinar is about helping businesses navigate between these two extremes and find a path that actually delivers results.

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Webinar Average Handle Time Customer Satisfaction Roadmap 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

2023 52

2023 Roadmap Webinar Metrics 52

NICE inContact

SEPTEMBER 18, 2019

They are creating a strategic roadmap for acquiring and broadly deploying AI call center software. Understand your call center strategy How AI for call centers can transform that strategy How to devise a roadmap to take you from many questions to a focused plan. Their collective experience can help you shape your own AI roadmap.

Contact Center 54

Contact Center Call Center Roadmap 2019 54

Wootric

MARCH 15, 2020

Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. Through this customer advocacy program, his customers learn from each other, get a first look at new product features, and provide valuable insights for the DocuSign product development roadmap.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. Certification provides a roadmap for reconstructing processes and preparing for change. The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success. In the webinar.

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Roadmap Workshop Webinar 2021 41

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. You wouldn’t continue to socialize with a friend that you didn’t enjoy spending time with or if you didn’t derive value from the relationship.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Lithium

JULY 7, 2021

Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help.

2021 52

2021 Roadmap Webinar Leadership 52

ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. What is the point of investing in a product or service if you don’t understand the big picture? Toolkit: How To Build Customer Loyalty.

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Loyalty Roadmap Customer Retention Webinar 78

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.

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Roadmap Sports Metrics Webinar 59

Lithium

JUNE 4, 2024

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Community Aurora 24.04

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2024 Webinar Roadmap Events 52

Avaya

APRIL 10, 2019

In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI.

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Contact Center Virtual Agent Document Roadmap 71