BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Marketing Travel 52

Customer Bliss

MAY 31, 2016

In June 2015 Future Travel Experience named Curtis as one of 25 global innovation leaders in the airline industry. Prove your points and connect them to ROI. Without that, CCO work seems isolated as its own silo — “Oh, that’s the customer service guy.” It will likely be transactional. Be data-driven.

Airlines 158

Airlines Customer Experience Insurance 2015 158

Beyond Philosophy

SEPTEMBER 8, 2022

From there, the communication travels to senior management. The post 5 rules for a highly successful customer experience implementation with amazing ROI! It meant getting out with people and working with customers. It also involved communicating with leadership regularly about what the team learned and needed.

ROI 97

ROI Customer Experience Net Promoter Score Measurement 97

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Why Is Customer Retention Important?

Customer Retention 195

Customer Retention Telecommunications Customer Journey Mapping Automotive 195

GetFeedback

JANUARY 12, 2020

Because the core value proposition is affordable travel. . Research from McKinsey suggests that the best ROI on CX improvements come from improving the end-to-end journey: . That’s the key to real differentiation and ROI, the goal of senior leaders. . Journey mapping is a great process to really understand your customers.

Customer Journey Mapping 221

Customer Journey Mapping Customer Journey Touchpoint Airlines 221

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? Email performance was particularly poor with only two successful answers received by travel brands - and one those took over 7 days.

Travel 49

Travel Brands Airlines Customer Experience 49

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. Types of TkTok captions for different occasions Travel TikTok captions For wanderlust and adventure enthusiasts: “Explore the world, one step at a time.”

Social Media 52

Social Media Travel Automotive Healthcare 52

Eptica

JUNE 24, 2016

Date: Friday, June 24, 2016 The ROI of improved customer experience. Published on: June 24, 2016. Author: Chris Eideh Businesses understand that improving the customer experience has a direct impact on revenue generation. Happier customers are more loyal, will spend more and recommend your company to their friends. Share this page on: Tweet.

ROI 50

ROI Customer Experience 2016 Airlines 50

BirdEye

MARCH 27, 2025

A good caption can stop the scroll, spark engagement, and make your content more shareablewhether youre posting a dance video, a funny moment, or a travel clip. Types of TkTok captions for different occasions Travel TikTok captions For wanderlust and adventure enthusiasts: “Explore the world, one step at a time.”

Social Media 52

Social Media Travel Automotive Healthcare 52

ShepHyken

DECEMBER 4, 2020

When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. If this airline has primarily leisure travelers (i.e. families, vacationers, infrequent travelers) the adoption of this technology will likely be low.

Roadmap 113

Roadmap Customer Experience Airlines Travel 113

Currency Alliance

JULY 16, 2024

But for a few years now, some travel and most coalition loyalty programs have been experimenting with dynamic values, and the results for improving loyalty ROI and customer engagement are encouraging. Maximizing the gap between these two values is the key to optimizing the effectiveness and ROI of your loyalty program.

ROI 40

ROI Loyalty Loyalty Programs Hotels 40

SurveySensum

MARCH 12, 2025

They can use cross-tab for survey responses based on: Airport of departure (JFK vs. LAX) Time of day (Morning vs. Evening flights) Cabin class (Economy vs. Business vs. First Class) They discover that JFK morning travelers in Economy experience the longest wait times, while Business passengers enjoy faster check-ins due to dedicated counters.

Airlines 52

Airlines Net Promoter Score Travel Customer Satisfaction 52

Thematic

FEBRUARY 24, 2025

Picture this: A leading travel company used Thematic Analysis AI to analyze customer feedback and booking patterns. By integrating AI-driven insights, they developed tailored travel recommendations based on past searches and preferences. How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Travel is one of the most venerable loyalty sectors – so it may surprise some that leading brands often approach Currency Alliance, asking for help to find additional loyalty partners. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

ijgolding

SEPTEMBER 24, 2015

Customer Experience Professionals are in constant need of evidence of the ROI of Customer Experience – it is fantastic that KPMG Nunwood are adding even more fuel to the fire! greater revenue growth than the FTSE 100; Financial Services companies, 14.2%; Grocery Retailers, 5.7%; and Hotels & Travel Companies, 5.1%.

2015 87

2015 2014 Brands Customer Experience 87

Inbenta

OCTOBER 20, 2020

Bad word-of-mouth travels fast as dissatisfied customers are eager to share their negative experiences with their social circle. Increase ROI. Last but not least, automating back-end processes thanks to a case management and ticketing system enables companies to assist their agents in being more productive, thus increasing ROI.

Interaction 98

Interaction Social Media ROI Reference 98

Customer Bliss

MAY 4, 2017

They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. People travel all the time and need processes for all of it. This is huge in business to business customer experience. Her Initial Steps At Concur.

Leadership 160

Leadership Customer Experience Net Promoter Score B2B 160

Natalie Petouhof

JANUARY 6, 2017

times more likely to purchase than non-viewers and more than half of the marketing professionals worldwide name video as the type of content with the best ROI. This combination leads to an overall better ROI. Over 100 million hours of video per day are watched on Facebook. Techcrunch ) It is reported that shoppers who view video are 1.81

ROI 40

ROI Advertising Apparel Contact Center 40

InMoment XI

APRIL 26, 2022

You may also need to pay for the travel expenses and time of an effective moderator. In addition, this information can actually be usable (with the right analysis) to improve your brand, customer experience, and, ultimately, ROI. The cons of focus groups, though, include the costs of preparing a moderator and participants.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

Oracle

MARCH 23, 2018

But now, CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving high levels of productivity and ROI. Today’s CPQ market consists of companies in various industries such as insurance, automotive, travel, and financial services, who use the tool to achieve high levels of ROI.

Document 97

Document Automotive ROI Insurance 97

NetBase

JULY 3, 2020

In 2019, 47+ million Americans traveled over 50 miles to celebrate with family and friends. billion on Fourth of July food while 47+ million traveled over 50 miles to celebrate the holiday. What travel will look like in Q4, as this is typically the busiest travel season and that’s likely to change a good bit.

Brands 95

Brands Marketing Travel 2019 95

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. In May 2018, she travelled from her home in Colorado to the Italian Dolomites to participate in the Dolorock 2018 climbing festival. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Natalie Petouhof

JANUARY 9, 2018

But what I didn’t do is calculate the return on the investment (ROI.) So you might be wondering how did I calculate the ROI of employee development? ” And I saw the ROI. The ROI = Benefit – Cost / Cost x 100 = % Return on the Investment. The slide with the ROI calculation. The Defining Moment.

ROI 51

ROI Management Social Media Travel 51

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Talkdesk

APRIL 30, 2019

Brands have the power to draw their own maps to the customer journey, with clear routes and vibrant details that would entice any traveler. On top of that, their marketing efforts are rewarded with a 54% greater ROI , and sales cycles that move 18 times faster than those without a customer journey mapping strategy.

Customer Journey 67

Customer Journey Customer Journey Mapping Travel ROI 67

BlueOcean

AUGUST 27, 2020

From your kid’s first day of school to your epic summer travel plans to your favorite team’s season tickets. From the very beginning, strategic partnership consists of tight collaboration, cultural alignment, value beyond the day-to-day ROI, and mutual effort towards improvement and optimization.

Customer Care 156

Customer Care 2020 Contact Center Sports 156

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. As consumers go about their daily lives – visiting grocery or clothing stores, traveling out-of-town for a concert, and staying at a hotel – new visits are automatically created and added to the file.

White Paper 71

White Paper Hotels Travel Consulting 71

Beyond Philosophy

JUNE 6, 2019

When trains were first invented, people were worried that they would get ripped apart if they traveled faster than 50 miles an hour. Moreover, you can improve the impact and perhaps most importantly the ROI of your marketing content. We are scared of new things all the time. For example, did you know the following?

Banking 141

Banking Airlines Technology Competitive Advantage 141

Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. Consider also that user-generated content, whereby consumers (unwittingly or otherwise) reveal their interests, has already proven popular in travel[vi]. OPTIMIZE LOYALTY LEADERSHIP.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

Joe Rawlinson

JUNE 24, 2015

You’ll improve your ROI by integrating CRM with those insights. It’s a great tool for analyzing how far your tweets travel or measuring the impact of various social media interactions. You’ll develop a better product. Another great perk of listening to your target audience is the possibility of improving your product.

Social Media 126

Social Media Marketing Consumers Brands 126

Currency Alliance

JUNE 1, 2020

Of course, after decades of increasingly easy and affordable travel, no consumer’s ambitions will stop with an ice-cream cone. This will reward them for collecting points with partners, and encourage them to travel when the occupancy is low. Non-travel brands should consider something similar. to keep entertained and occupied.”[ii].

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

Grade.us

SEPTEMBER 14, 2021

TripAdvisor reaches 60 percent of all worldwide travelers purchasers What about the other 40 percent? Research shows that 74 percent of all travelers use TripAdvisor in some fashion to plan their trip. If you’re running a travel business, focus your attention on TripAdvisor. Reading Time: 6 minutes. Google accounts for 57.5

Travel 26

Travel Social Media Books Multi-Channel 26

Joe Rawlinson

JUNE 24, 2015

You’ll improve your ROI by integrating CRM with those insights. It’s a great tool for analyzing how far your tweets travel or measuring the impact of various social media interactions. You’ll develop a better product. Another great perk of listening to your target audience is the possibility of improving your product.

Social Media 118

Social Media Marketing Consumers Brands 118

ShepHyken

JULY 31, 2020

However, Julie goes one step further as it combines effective CX with customer service to help travelers book their rail travel and assist them by pre-filling forms. As Julie’s usage grew by 50%, Amtrak saved $1 million in customer service costs and realized an 800% ROI. Give Personalization with Live Chat.

Customer Service 87

Customer Service Customer Experience Net Promoter Score E Commerce 87

ClearAction

DECEMBER 11, 2016

Word-of-mouth will travel like wildfire. This is the first of a 6-article series explaining how to implement the top 6 success factors for customer experience excellence with highest ROI. Get in-tune and you’ll stand out above your competitors’ out-of-tune customer experience management.

Customer Experience 73

Customer Experience Net Promoter Score Loyalty Programs 2010 73

Qualtrics

MAY 29, 2019

The bar is so high right now in the travel industry when it comes to customer experience. But with travel brands also having upped their CX game in the last few years, there’s so little room at the top for brands to differentiate themselves. The post Travel CX: 6 ways to create breakthrough experiences appeared first on Qualtrics.

Travel 31

Travel Hotels Airlines Books 31