GetFeedback

MAY 5, 2019

So, if you make them choose between a good product and a good after-sales service, you’re not on the right path. . Good products keep customers interested, but after-sales service keeps them loyal. And allowing your business to not address customers’ after-sale needs, you’re ruining the future of your brand.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Marketing Travel 52

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Engagement Data Email open rate Social media interactions Website visits In-app usage Engagement data helps you understand the depth of customer interactions with your organization.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 378

Customer Experience Social Media 2024 B2B 378

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms.

Social Media 52

Social Media 2025 Management Multi-Channel 52

BirdEye

JANUARY 24, 2025

Driving social media reviews requires more than just asking customers for feedback. You’ll learn proven frameworks for driving genuine social media reviews in this guide. Now, let’s explore some proven strategies to drive social media reviews effectively.

Social Media 52

Social Media Loyalty Feedback Customer Journey 52

InMoment XI

JANUARY 27, 2025

But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Social Media Apparel 195

eglobalis

NOVEMBER 3, 2024

Integrate Cross-Functional Collaboration Effective CX is not the sole responsibility of a single department; it relies on seamless collaboration across various functions, from marketing and sales to product development, customer support, and beyond.

B2B 494

B2B Culture Innovation Loyalty 494

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

FEBRUARY 12, 2025

For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. This could result in increased sales and more reviews (if you play your cards right), helping you attract even more new customers.

Feedback 221

Feedback Retail Social Media Advertising 221

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Measurement Brands Leadership 105

eglobalis

JANUARY 20, 2025

Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback. Microsofts Azure Machine Learning platform, for example, helps companies predict client needs by analyzing historical data and market trends.

B2B 371

B2B Loyalty Workshop Loyalty Programs 371

BlueOcean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isn’t as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so it’s retention that appears to gain the most profit in return.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156

eglobalis

JUNE 27, 2024

Sales and delivery teams provide invaluable data through regular customer interactions. This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews. Conduct comprehensive research to understand the full scope of the customer journey.

Customer Experience 422

Customer Experience Customer Centricity Net Promoter Score Government 422

InMoment XI

FEBRUARY 3, 2025

For example, say a community discusses an upcoming neighborhood-wide event on social media. A grocery chain might identify that customers in a specific neighborhood frequently mention a product on social media or complain to customer support that they can never find a particular product.

Social Media 195

Social Media Events Call Center Multi-Channel 195

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. Decision-making: B2B transactions are often characterized by a more complex decision-making process involving a group of decision-makers within the business, and the sales cycle may be longer.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

DECEMBER 18, 2024

It increases sales and conversions. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. The retailer was collecting healthy volumes of feedback through channels such as email, call center logs, and social media.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Retently

NOVEMBER 13, 2024

In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Data shows that mobile shopping now accounts for 60% of global ecommerce sales , making mobile compatibility a must-have for VFR success.

Retail 144

Retail Social Media Technology Brands 144

inQuba

MARCH 12, 2025

By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention. This post will explore how to effectively measure and optimize emotional marketing strategies to achieve better sales and customer retention. High engagement indicates strong emotional resonance and interest among viewers.

ROI 52

ROI Customer Retention Connections Measurement 52

InMoment XI

MAY 31, 2022

But the big picture goal is why there is so much buzz around customer journey maps now: Customer journey mapping can move you towards more conversions, greater customer loyalty , and improved customer experience from end to end (or from end to forever, if you are subscription-based and there’s no bottom to your sales funnel).

Customer Journey Mapping 396

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 396

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage. Text from sales team interactions. . Posts and comments on social media.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

InMoment XI

JULY 13, 2022

As well as this, they tend to refer new customers to you – accounting for more than 80% of referrals for many businesses – and talk about you on social media/in person. Feed this data back into your product roadmap and to your sales team. It’s an extra handy thing to add to their sales playbook. Detractors.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

OCTOBER 3, 2023

Social media monitoring: CX teams and brand leaders can monitor social media channels to see what customers talk about in relation to the brand. Platforms like Zoom have introduced features to analyze customer sentiment during sales or business meetings, so look into whether your workplace tools offer this capability.

Feedback 270

Feedback Social Media Hospitality Hotels 270

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Don’t turn it into a sales pitch. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. What about when they complete a training process or post about your brand on social media?

Airlines 372

Airlines 2020 Social Media Hotels 372

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Teams such as Sales, Support, Success, Implementation, and Marketing all need to be able to submit this data into a common process.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

InMoment XI

MAY 10, 2022

Sales, coupons, and promotions can also help customers feel like your brand offers a good value. social media, email marketing, online advertising, and in-store promotions). While this may be true in some markets, many consumers are willing to pay more if they feel the price matches the product’s quality.

Retail 370

Retail Net Promoter Score Loyalty Programs Loyalty 370

InMoment XI

OCTOBER 17, 2024

Customers discover your business through various channels, from their colleagues to social media posts. Were you satisfied with the knowledge and assistance provided by our sales staff? For instance, if your customers are mainly active on social media, sending survey requests via email would be a waste of your time.

Feedback 195

Feedback Insights Customers Banking 195

Experience Investigators by 360Connext

MARCH 28, 2018

In fact, your sales team goes out of its way to avoid showing it to prospects. Sales and Marketing are at war. Your social media is stagnant. Customers have asked for the same website or app improvement over and over. The list goes on and on and on… So, what are customers saying about you?

Feedback 259

Feedback Social Media Communication Customer Centricity 259

Experience Investigators by 360Connext

DECEMBER 10, 2024

A great customer experience will lead to benefits in other business areas, like fewer calls to the customer success team or a shorter sales cycle. Use actual quotes from customers who called for support, verbatim quotes from open-ended questions, social media feedback, and descriptions of the customer experience from your frontline workers.

ROI 143

ROI Customer Experience Touchpoint Customer Journey Mapping 143

InMoment XI

MAY 10, 2024

By leveraging AI, companies can capture a broader spectrum of customer signals, from traditional surveys to social media interactions and beyond. 2: Social Media Signals Matter Social media comments and online reviews often go overlooked, yet they hold valuable insights for businesses.

Social Media 195

Social Media Demo Insights Loyalty 195

Customer Bliss

OCTOBER 30, 2018

As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. It is a condition for earning that sale. It is a condition for earning that sale. But this plays for all of us, doesn’t it?

Hotels 256

Hotels Chief Customer Officer Social Media Books 256

BlueOcean

JANUARY 8, 2019

Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service Social Media 299

InMoment XI

APRIL 6, 2022

Targeted ads on Google and company social media also bring in a few more options. Your touchpoints could be ads, your website homepage, a physical storefront, reviews, newsletters, phone calls with sales, or emails. She also uses internet searches and reviews to find more.

Customer Journey 387

Customer Journey Customer Journey Mapping Touchpoint Customers 387

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. 54% of car buyers would pay more for a better buying experience. Improved brand perception.

Automotive 195

Automotive Management Social Media 2024 195