TechSee

OCTOBER 19, 2021

retail sales – in 2020. For every $1 billion in sales, the average retailer incurs $106 million in merchandise returns. Every step in the return process, from return merchandise authorization (RMA) to shipping and receiving, processing, asset recovery, and disposal, adds another cost that further cuts into product sales revenue.

E Commerce 124

E Commerce White Paper E-support Retail 124

Tricia Morris

OCTOBER 22, 2015

And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. Sales also followed a similar pattern. In organizations where sales increased, 69% of employees were engaged, compared to 57% in organizations where sales decreased.

White Paper 104

White Paper 2015 Culture 2014 104

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago.

White Paper 127

White Paper Customer Relationship Management Download NPS 127

InMoment XI

JUNE 15, 2022

Find out in this white paper by expert Dave Ensing! Contact an InMoment sales representative today to inquire about InMoment Survey Design & Data Gathering Best Practices Consulting Services. Their assumption is that customers are overwhelmed with surveys and therefore will only answer short ones.

White Paper 195

White Paper Consulting Feedback Employee Experience 195

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Very seldom is the reason for defection price, no matter what the sales reps tell you. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

White Paper 127

White Paper B2C B2B Customer Satisfaction 127

Customers That Stick

SEPTEMBER 18, 2014

She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. A white paper compiled by PunchTab indicates that many Millennials shop online daily.). There are about 77 million Millennials in the United States, and they’ve got long lives of consumerism ahead of them.

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

Integrity Solutions

JANUARY 15, 2020

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. This isn’t a new problem in sales, but it’s becoming increasingly prevalent in today’s business environment.

Sales 80

Sales White Paper Banking Download 80

SaleMove

JULY 9, 2021

Supercharge P&C Insurance Sales with the Digital Customer Experience. While there are significant challenges in providing direct-to-customer sales processes, there is a tremendous opportunity for insurance carriers to accelerate the sales cycle, build loyalty and grow market share.

Insurance 52

Insurance Sales White Paper Customer Centricity 52

PeopleMetrics

FEBRUARY 11, 2015

This quote from Sonia Simone ''s excellent post entitled How to Create a Deep Connection with Prospects and Customers sums up a question we''ve been grappling with here at PeopleMetrics in recent months: how to help B2B companies differentiate on the prospect experience and close more sales. When to Start Listening. Survey Says ''Yes''.

Sales 78

Sales White Paper Net Promoter Score B2B 78

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.

White Paper 85

White Paper Engagement Customer Service 2015 85

Beyond Philosophy

NOVEMBER 28, 2016

Whenever encountering white papers that conflate the connection between employee engagement and happy customers, the above questions need to be asked. Those question are: 1) Really? and, 2) Where’s the consistent proof for individual companies? Further, there is no specific connection to the emotional drivers of employee experience.

Engagement 145

Engagement White Paper 2015 Consulting 145

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Along with customer service, they also write a lot about marketing, sales, and business logistics. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks.

Blog 82

Blog White Paper Customer Service Webinar 82

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Everyone with CRM access can see the scores, including sales and support teams.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. Flexibility, and maintaining an approach that responds to changing stakeholder dynamics, is key.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. But, there is little that is really new or trailblazing in this idea.

Financial 144

Financial White Paper Books Airlines 144

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. White papers.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2C marketing and sales may aim at the general consumer, while B2B may be more industry-specific and customized.

B2C 118

B2C Customer Journey B2B Customer Journey Mapping 118

One Millimeter Mindset

OCTOBER 8, 2018

Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. Now, they are left in the hands of everyone else in the organization who they did not meet, during the initial sale. Download my white paper on selling to skeptical decision makers. Or, are we? That is scary stuff, folks.

Engagement 74

Engagement Customer Experience White Paper Magazine 74

ShepHyken

NOVEMBER 24, 2017

Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. This is a simple and effective way to make each customer feel that their time and patronage is valued.

Social Media 88

Social Media Blog Customer Service White Paper 88

Zeisler Consulting

SEPTEMBER 15, 2021

Notice that there’s no mention in there about revenues, sales, or market share. Given the purpose I proposed at the outset, isn’t it simply logical that sales and revenue would follow anyway? So why even bother?

White Paper 93

White Paper Sales Brands ROI 93

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Also, CDPs utilizes APIs to other platforms that help support retention, lifecycle marketing and re-engagement marketing programs; that is, the insights you gain from a CDP can be integrated into your existing sales, marketing and support workflows.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

One Millimeter Mindset

JANUARY 28, 2019

Now, those of you on the sales, marketing and even HR side of the table may feel you get a free pass out of this conversation. The same soft skills which make business people desirable for marketing and sales functions frequently turn off other colleagues in the workplace. With just about anyone. And anything.

White Paper 73

White Paper Workshop Roadmap Communication 73

ClearAction

OCTOBER 4, 2015

We had to be close to our customer because the sales cycle was many months in duration, and the product manufacturing and installation cycles were just as long. We often had sales and technical staff with office space at customers' sites, working there day in and day out. 4) Avoid Being Duped.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Also, CDPs utilizes APIs to other platforms that help support retention, lifecycle marketing and re-engagement marketing programs; that is, the insights you gain from a CDP can be integrated into your existing sales, marketing and support workflows.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

Up Your Service

MAY 25, 2017

In the white paper, Engineering a Service Revolution that was recently cited in Harvard Business Review , we outline Four Rules, including a rapid and comprehensive plan to educate and motivate employees at all levels,leaving little room for negative influence to grow or fester. Focus on Service Education.

Culture 75

Culture White Paper Workshop Customer Satisfaction 75

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Why move beyond the stuff that gives them Pause?

White Paper 13

White Paper Download Customer Retention Presentation 13

Comm100

FEBRUARY 19, 2020

VIP status isn’t just a tool for rewarding sales; it can also be used to discourage furious customers from harming your brand. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’

White Paper 64

White Paper B2C Social Media E-support 64

Beyond Philosophy

SEPTEMBER 6, 2016

They focus instead on chasing down the next sale, competing on price and compensating employees more for winning new accounts than for keeping existing customers happy, engaged and loyal. Sales force and senior management compensation is often based on acquisition, not retention or per customer revenue optimization.

White Paper 74

White Paper Multi-Channel Consulting Customers 74

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Culture Management Leadership 52

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. Taking the silos out of customer engagement doesn’t just make customer service better – it also increases sales.

White Paper 64

White Paper Social Media Omnichannel B2B 64

Oracle

MARCH 22, 2021

B2B marketers don’t have it nearly as quick and easy, with longer average sales cycles marked by building trusted relationships over time and in an ever-growing digital sales environment, as outlined by this June 2020 Forrester report. Dig into this SmarterCX article covering B2B and B2C sales practices.

B2C 85

B2C B2B Marketing White Paper 85

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. CSMs (Customer Success Managers) go beyond training and support by bringing value to the table after the sale. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post.

White Paper 51

White Paper Download Customer Success 2015 51

Daniel Group

OCTOBER 8, 2022

It is more critical for many reasons, but the impact on sales is an important one to keep in mind. Here’s why ; if your company has excellent CX, it drives sales. A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it.

White Paper 52

White Paper 2022 Feedback Measurement 52

RapportBoost

NOVEMBER 15, 2018

We’re not talking about turning a support team into a sales. That means more than just pointing the customer to a white paper. They should also offer to pass them to an inside sales person for more in-depth discussions, or to a video that requires registration, for example. He can be reached at tony@rapportboost.ai. .

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

Education Services Group

APRIL 25, 2021

At first, this roadmap might be simple and straightforward, but as you mature, your plans will become more comprehensive and include a complete ecosystem of cross-functional capability and accountability with other teams like sales, marketing, product, and support. I could write an entire white paper on Customer Success monetization.

Customer Success 91

Customer Success White Paper Roadmap Customer Journey Mapping 91

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Social Media 98

Social Media Metrics Webinar White Paper 98

Comm100

JANUARY 21, 2020

According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels. This post is the second of two that are based on our Omnichannel white paper.

Customer Journey 85

Customer Journey Social Media B2C Omnichannel 85