CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 140

Customer Service Seminar Travel Customers 140

Heart of the Customer

SEPTEMBER 11, 2014

HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. Are you actively interfering with your mission? I’ve been active in HOBY Minnesota for seven years now.

Customer Experience 132

Customer Experience Net Promoter Score Seminar 2007 132

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. Host seminars and workshops Pinpoint topics relevant to your business and the local community. Plan informative seminars or hands-on workshops that offer valuable insights or skills. Pay-per-click (PPC) advertising 12. Work with local journalists 13. Invest in traditional advertising 14.

Seminar 98

Seminar Social Media Advertising Workshop 98

Lumoa

NOVEMBER 8, 2017

We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. This way the results are always relevant for the businesses we work with, but the modern technologies help us in increasing the efficiency and reducing cost level.

Feedback 110

Feedback Net Promoter Score Seminar Download 110

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes .

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. For example, I once had my dinner at a restaurant and got a complimentary dessert – I really liked that! Stay Connected with Your Customers.

Blog 123

Blog Seminar Hotels Customer Satisfaction 123

ReviewTrackers

MARCH 24, 2021

Whether you’re simply offering financial advice or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, financial wellness is a great platform for retaining current clients and acquiring new ones.

Banking 123

Banking Customer Retention Customer Experience Financial 123

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Seminar 84

Seminar Customer Experience Advertising Airlines 84

Steve DiGioia

FEBRUARY 2, 2016

After all the money is spent, the seminars are attended and advice books read, what’s left? The world of business is fraught with a myriad of theories, quotes and snippets of information all designed to help wide-eyed junior entrepreneurs become successful.

Customer Service 98

Customer Service Seminar Customers Books 98

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments.

Seminar 78

Seminar Customer Centricity Culture Metrics 78

One Millimeter Mindset

MAY 19, 2020

By now, you are virtual webinar- and seminar-saturated. Liberate Yourself from Shirley Someone Syndrome. Leverage 3 Design Strategies for Cross-Functional Professional Success . What is the Only Professional Story You Become Known For? Delivered by a bunch of people providing you with lists and lists.

Seminar 104

Seminar Workshop Presentation Webinar 104

Myra Golden

JUNE 9, 2019

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. Talk to your client/employer about your goals for “Take Your Daughter to Work” Day. Your kids are impressed with what you do 40 hours a week.

Seminar 78

Seminar Travel Events Webinar 78

Thematic

JANUARY 2, 2019

Leadership must be committed to improving and should regularly attend training, seminars and conferences. When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. Frontline supervisors, leads and managers are a great source for ideas- one of the best IMO.

Engagement 98

Engagement Customer Experience Seminar Contact Center 98

Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Seminar 61

Seminar Customer Service Call Center Customers 61

ShepHyken

JANUARY 29, 2021

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Contact Center 103

Contact Center Call Center Seminar Article 103

OpinionLab

APRIL 13, 2017

Because getting digital feedback is so important to CX professionals, we’ll be sharing best practices for measuring the digital customer experience in an exclusive web seminar hosted by CRMXchange titled “The Five Keys to Improving Customer Experience with Digital Feedback” on April 20 at 1 p.m.

Feedback 68

Feedback Seminar Consumers Presentation 68

BirdEye

NOVEMBER 16, 2023

Host real estate finance seminars and masterclasses 22. Host real estate finance seminars and masterclasses Seminars and masterclasses educate clients on financial aspects, establishing you as an educational resource and enhancing financial literacy among potential clients. Organize how to use AI in real estate use cases 19.

Social Media 111

Social Media Seminar Events Consulting 111

CSM Magazine

DECEMBER 17, 2020

As I teach in my seminars – ask yourself if everything you say and do enhances or diminishes trust. If you must make a phone call while others are within earshot, keep it short or go elsewhere to make the call. The good news about these telephone turnoffs is they are easy to avoid.

Seminar 98

Seminar Books Article Customer Service 98

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals. Providing CS training opportunities. Posting job opportunities. Offering tips on how to run customer success communities.

2022 119

2022 Customer Success White Paper Social Media 119

CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. Their verbal communication skills are weak. Employees like Scott need to be rewarded, recognized, and valued.

Customer Service 105

Customer Service Seminar Healthcare Travel 105

Myra Golden

NOVEMBER 20, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Seminar 61

Seminar Magazine Workshop Social Media 61

Totango

JANUARY 23, 2020

Will you stage additional training seminars or make new information available? Consider how you will proactively engage a customer when these changes occur. Will you repeat elements of your onboarding program? Will you focus on previous success? Use a Customer Success Platform.

Management 108

Management B2B Seminar ROI 108

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. Attendees were commenting on the quality and relevance of presenters’ discussion points and relating various next steps to their own environments. What blossomed during the presentations was an impressive collaboration from these Chat groups.

Net Promoter Score 105

Net Promoter Score Seminar Presentation Customer Success 105

SAP Customer Experience

JANUARY 18, 2022

When we transitioned from school to professional life, we began to learn from seminars, various web content, In school, we took classes and were immersed in a subject with a teacher who led us on a path to knowledge, and other students on the same learning path for that class.

Seminar 67

Seminar Sales Customer Experience Customers 67

Myra Golden

JULY 31, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Seminar 55

Seminar Magazine Social Media Customer Care 55

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians. However, training new technicians presents a logistical challenge to service providers.

2022 109

2022 Contact Center Exceptional Customer Service Seminar 109

Totango

JUNE 3, 2022

An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Thank you for your patience, [CS Manager Name]. Invitation to Event Email Template. An invitation should stress the event’s benefits for the clients by describing how it will address their pain points or help them achieve their goals.

Customer Success 113

Customer Success Webinar Seminar Events 113

Zeisler Consulting

DECEMBER 15, 2021

Unmonitored? Don’t write us here. There’s nothing more unwelcoming.

Seminar 93

Seminar Consulting Communication Customer Centricity 93

Myra Golden

APRIL 15, 2019

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Want to improve your effectiveness? Ask your employees to anonymously tell you what you should Start, Stop, and Continue to do. Last year I had the client from hell.

Seminar 75

Seminar Workshop Feedback Communication 75

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Assign mentors to staff members to assist with on-the-job training. Follow up initial training with continuing education opportunities for successful team members.

Net Promoter Score 99

Net Promoter Score Roadmap Seminar NPS 99

Myra Golden

AUGUST 1, 2016

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate.

Seminar 69

Seminar Webinar Download Customer Service 69

ReviewTrackers

APRIL 1, 2019

Whether you’re simply offering financial advice or partnering with company executives to set up workshops, lunch-and-learn sessions, or seminars, financial wellness is a great platform for retaining current clients and acquiring new ones.

Customer Retention 89

Customer Retention Banking Financial Seminar 89

Totango

SEPTEMBER 1, 2020

Provide additional, free seminars and webinars that promote product features. There are several practices you can pursue to effectively win back customers and reduce churn : Offer upgrade/downgrade options that better align your product with customer use. Consider financially repackaging your service to drive greater ROI.

Net Promoter Score 108

Net Promoter Score NPS Seminar ROI 108

NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data.

Seminar 64

Seminar Social Media Events Consumers 64

CSM Magazine

OCTOBER 30, 2024

How to do it: Attend training sessions: Take advantage of workshops and seminars. Continuously Improve Your Skills Why it matters: Ongoing development keeps your skills sharp and relevant. Seek feedback: Ask for constructive criticism from supervisors and peers.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

ijgolding

DECEMBER 3, 2014

At conferences, workshops and seminars that I have the honour of delivering all over the world, I always remind people that at the end of the day, we are all customers in our own right.

Customer Centricity 90

Customer Centricity Customer Experience Seminar Workshop 90

CSM Magazine

JANUARY 30, 2020

With a line-up of 500 cutting-edge exhibitors, dozens of leading keynote speakers as well as over 250 educational seminars and masterclasses, this is going to be a show like no other. So, what are you waiting for? Head over to the website or grab your FREE ticket now because this is THE place to be!

User Experience 52

User Experience 2020 Seminar Innovation 52