Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What type of medium is used.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Experience Investigators by 360Connext

MAY 20, 2015

Touchpoint Inventory. The touchpoint inventory is a highly-detailed way to understand just what your customers have to do to become customers, stay customers and exit as former customers. Training, online events and webinars. Now we’re offering free webinars of our own every month! It matters to enlightened leaders.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 Onboarding Onboarding emails to new customers or clients are another excellent touchpoint for email signature surveys. That’s exactly what email signature surveys can do!

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

InMoment XI

DECEMBER 10, 2024

Leverage guides, webinars, video tutorials, and newsletters to inform customers. These insights enable you to personalize interactions and improve weak touchpoints. Educate Your Customers Customers who understand how to capture value through your product are more likely to stay long-term.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. Customer Experience is not a new idea. I wish you well in your journey.

Webinar 141

Webinar Chief Customer Officer Customer Experience Social Media 141

Experience Investigators by 360Connext

DECEMBER 17, 2014

Tackle those trickiest touchpoints in 2015. Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Encourage everyone to send hand-written cards to whomever they’d like – customers, prospects, employees, vendors, etc.

2015 306

2015 Customer Experience Customer Journey Mapping Customer Journey 306

InMoment XI

FEBRUARY 24, 2022

And eventually, how those metrics directly inform the important touchpoints in that journey. And when you’re looking for a boost of confidence and CX expertise, watch this webinar : Eric Smuda (Principal, CX Strategy & Enablement) speaks on Translating CX Value into the C-Suite’s Language. Tip #2: Tell Stories.

ROI 370

ROI Metrics Presentation Webinar 370

Retently

OCTOBER 1, 2018

CFN Insight – A customer journey mapping tool that makes it easy to improve the customer experience, identify touchpoints, and assign the right key decision makers to act on said customer journey touchpoints. Also, it helps you improve all touchpoints. What are Customer Journey Touch Points?

Customer Journey Mapping 91

Customer Journey Mapping Touchpoint Customer Journey CEM 91

Experience Investigators by 360Connext

APRIL 14, 2020

Systems, procedures, and touchpoints. What are the channels, touchpoints, and systems your customers are using? Consider three categories when gathering data for journey maps: 1) Customer feedback and emotional data; 2) Customer behavior and actions; 3) Systems, procedures, and touchpoints. Customer feedback and emotional data.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

Experience Investigators by 360Connext

JUNE 4, 2015

I hosted a webinar last week about digital experience. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. Free Webinar June 25th: Walking in Your Customers’ Shoes. Thanks to all who joined us for our May webinar!

Omnichannel 219

Omnichannel Customer Journey Mapping Webinar Customer Journey 219

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Webinar 98

Webinar Touchpoint NPS Definition 98

GetFeedback

JULY 19, 2019

If you’re beginning to get positive feedback on a touchpoint in your customer journey that you set out to improve, you’ve got an insight into your CX process and the decisions you’re making. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

Social Media 262

Social Media Webinar Feedback Books 262

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. Need help uncovering the broken parts of your SaaS experience? Company What can we help you with?

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

Experience Investigators by 360Connext

MAY 11, 2021

After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. The next video in our ongoing webinar series premieres this Friday on YouTube and Linkedin Live. Customer experience exists whether you are intentional about it or not. It doesn’t happen by accident.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

InMoment XI

OCTOBER 10, 2024

This is important to create a seamless experience across all touchpoints. If a LinkedIn post that links to a guide performs well, consider hosting a webinar around that guide. You’ll also want to ensure that your social media strategy aligns with your overall customer experience strategy.

Social Media 195

Social Media Management 2024 Multi-Channel 195

Enalyzer

MARCH 20, 2018

Marketing has one job and that is to reach consumers at the moments that most influence their decisions, these are known as touchpoints. Touchpoints are anytime a potential or existing customer comes in contact with your brand, before, during or after their purchase. Use Enalyzer and Zapier to automize your customer touchpoints.

Touchpoint 50

Touchpoint Customer Journey Net Promoter Score Social Media 50

Kerry Bodine

JANUARY 9, 2020

As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar 62

Webinar Customer Journey Contact Center Touchpoint 62

Kerry Bodine

JANUARY 9, 2020

As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar 62

Webinar Customer Journey Contact Center Touchpoint 62

Kerry Bodine

JANUARY 9, 2020

As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. This webinar will cover: How to be where your customers are. The post Webinar: 3 Proven Ways To Master The Customer Journey appeared first on Bodine & Co.

Webinar 62

Webinar Customer Journey Contact Center Touchpoint 62

Alida

SEPTEMBER 10, 2018

In a recent webinar on customer experience , we had the honor of hosting Annette Franz , founder and CEO of CX Journey Inc, for an in-depth talk about the why and the how of customer journey mapping. During the webinar, Franz discussed eleven mistakes that companies make when mapping the customer journey.

Customer Journey Mapping 203

Customer Journey Mapping Customer Journey Webinar Document 203

Experience Investigators by 360Connext

MAY 13, 2015

Join us on May 28th for a free webinar and you’ll learn how to jump in and discover the make or break moments. Do you know what’s chasing your customers away? Have you tried creating a customer journey map? Is it a living tool that reflects the true digital experiences your customers encounter? Sign up now.

Customer Journey Mapping 192

Customer Journey Mapping Webinar Social Media Consulting 192

QuestionPro Audience

AUGUST 28, 2017

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices , we’ve got you covered. Watch the full presentation: Check it out on SlideShare: [Webinar Recap] – Customer Journey Mapping and Best Practices. We usually start off with a single touchpoint. 3 months after a sale? Five to six colleagues.

Customer Journey Mapping 60

Customer Journey Mapping Webinar Customer Journey Touchpoint 60

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. UX folks are generally focused on designing specific digital touchpoints, like a website or a mobile app.

Webinar 83

Webinar Management Touchpoint Telecommunications 83

InMoment XI

SEPTEMBER 14, 2023

Employee Advocacy Employees often serve as the first touchpoint between your brand and the public, making them crucial players in managing your reputation. Watch our webinar to learn practical tips that can make a real difference. Ready to improve your brand’s reputation?

Brands 195

Brands Management Social Media Feedback 195

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Remember to reevaluate and update product automations that have customer touchpoints (like in-app notifications and email) to ensure they don’t come across as insensitive during times of crises. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 54

Webinar Management Touchpoint Customer Journey 54

CSM Magazine

JULY 4, 2019

Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience. Join this exclusive 45-minute webinar (or receive the recordings) here.

Webinar 45

Webinar Customer Service Social Media Touchpoint 45

Hello Customer

MAY 19, 2021

Organizations have multiple touchpoints which define their level of customer centricity. We think of touchpoints such as digital channels and salespeople, but many often forget the one that is perhaps the most important, the contact center. Yet, these centers often don’t get the attention and recognition they deserve.

Competitive Advantage 98

Competitive Advantage Customer Care 2021 Customer Centricity 98

Beyond Philosophy

JULY 17, 2017

Build-A-Bear: Emotional Touchpoints and Memories. It’s these kinds of moments that create memorable emotional touchpoints that enhance a customer’s experience. Register now for our FREE webinar on Employee Ambassadorship: Realizing and optimizing stakeholder value. Digital technology can enhance the customer experience.

Technology 132

Technology Touchpoint Workshop Books 132

OpinionLab

SEPTEMBER 29, 2016

I recently participated in a webinar with Bruce Temkin in which we explored customer journey mapping, Voice of Customer and how they combine to create great customer experiences. Here are five key learnings from the webinar: 1. The complete version of the webinar is available on our website now. Check it out.

Customer Journey Mapping 117

Customer Journey Mapping Customer Journey Webinar Voice of Customer 117

Gainsight

APRIL 16, 2025

Its a blur of touchpoints. Heres the big picturewith our acquisition of Skilljar, were hoping to build a future that will: Unify customer touchpoints into one intelligent hub (think: Academy + Community + In-App). But to them, it should feel like one thing: learning when they need it. Take it on a walk. Listen over lunch.

Roadmap 52

Roadmap Customer Journey Webinar Touchpoint 52

CloudCherry

MARCH 28, 2019

Most journey mapping exercises start out great with gathering everyone in a room, brainstorming touchpoints and designing a visual journey of how customers move through their interactions with your company. But 99% of enterprises don’t bring those journeys into their CX programs. However, that’s often where it stops.

Insights 231

Insights CEM NPS ROI 231

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. By meticulously analyzing customer interactions across various touchpoints, businesses can discern patterns, preferences, and propensities. Enter analytics.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195