Workshop Related Topics 
eglobalis
NOVEMBER 26, 2024
How to Make it Actionable: Host Co-Creation Workshops: Involve clients in the design and testing phases of new products. How to Make it Actionable Introduce Wellness Programs: Offer mental health resources, such as access to counsellors, mindfulness training, or stress management workshops.
eglobalis
NOVEMBER 3, 2024
For instance, direct client interactions—such as interviews, workshops, and on-site observations—can uncover unique pain points and desires that standardized personas may overlook. Additionally, feedback loops play a crucial role in refining CX over time.
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eglobalis
JANUARY 20, 2025
Regular feedback sessions, coupled with co-creation workshops, enable businesses to address client concerns while collaboratively designing future solutions. Businesses can replicate this by hosting ideation workshops with clients and employing agile development practices.
eglobalis
NOVEMBER 12, 2024
Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. Training teams in active listening, emotional intelligence, and conflict resolution prepares them to handle diverse client situations with sensitivity and professionalism.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research.
InMoment XI
NOVEMBER 16, 2023
Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.
eglobalis
JANUARY 7, 2025
B2B Example: IBM leveraged empathy workshops with clients to redesign their cloud services. Techniques like shadowing clients or performing customer journey observations are particularly effective in B2B contexts. Tools : Empathy maps and journey mapping to visualize customer experiences and uncover pain points in their processes.
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