Maru Group

FEBRUARY 7, 2022

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. The desire to leverage BNPL solutions helps offset significant inflation as high as 50% in Argentina, low living wages, and a general distrust of banks.

2001 89

2001 2021 Financial 2022 89

ShepHyken

MARCH 28, 2017

Featured Interview: Shep begins his interview with Anthony Goonetilleke by asking if we have reached the point of HAL, the computer in 2001 A Space Odyssey? You want to be ahead of the game. Should we be nervous or scared of that type of technology?

2001 90

2001 Technology Communication Customer Service 90

OpinionLab

DECEMBER 17, 2018

Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.

2001 95

2001 Competitive Advantage Voice of Customer Social Media 95

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. AI chatbot handles peaks and supports business growth.

2001 105

2001 2006 Hospitality Brands 105

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Tangible value.

2001 98

2001 2007 Leadership Consulting 98

ShepHyken

DECEMBER 27, 2021

Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. They use speech recognition and natural-language processing to enable users to complete some tasks. My Comment: In Arthur C.

2021 78

2021 Article Customer Service 2001 78

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. Enchant is full of well thought out features, saving us time and stress.

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116

Amity

MARCH 29, 2016

2001) Antecedents of commitment and trust in customer–supplier relationships in high technology markets. Marketing Science, Volume 17, No. 2 Chang, L., et al (2010) Seeing is believing: trustworthiness as a dynamic belief. Cognitive Psychology 61 pp. 87–105. 3 Ruyter, K., Moorman, L., and Lemmink, J.

Customer Relationships 67

Customer Relationships 2001 2010 Loyalty 67

CX University

FEBRUARY 6, 2018

When the Census was taken in 2001, businesses with fewer than 500 employees contributed more than half of GDP (50.5%). Produce 44.5% of GDP (US Census, 2010). But I am concerned. Small businesses are losing ground to larger corporations – not in employment, but in revenues.

Customer Experience 71

Customer Experience 2001 2010 Feedback 71

Zeisler Consulting

MAY 25, 2021

The Agile Manifesto was written in 2001 by a group calling themselves the “The Agile Alliance,” and, at the risk of minimizing their efforts, there’s a bit of falderal and self-importance involved in its origin and execution (after all, they called it a Manifesto …what would you expect?). I think CXers will find value here.

2001 93

2001 Definition Article Connections 93

CSM Magazine

AUGUST 3, 2021

Steijaert began his McDonald’s career as a field service consultant in 2001. I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. There he managed restaurant innovation efforts.

Chief Customer Officer 52

Chief Customer Officer 2001 2012 2015 52

Natalie Petouhof

SEPTEMBER 8, 2015

Guess I will just keep talking about it till the whole world “gets” it. DrNatalie, VP and Principal Analyst, Constellation Research. (1) 1) Rubinstein, Joshua S.; Meyer, David E.; Evans, Jeffrey E. Executive Control of Cognitive Processes in Task Switching. 2) [link].

Customer Engagement 58

Customer Engagement Engagement 2001 2016 58

SaleMove

JUNE 11, 2020

If you have seen The Terminator, 2001: A Space Odyssey , Ex Machina , RoboCop or any number of similar dystopian SciFi flicks, you know that AI gone bad can be very destructive, very fast.

Virtual Agent 52

Virtual Agent Contact Center 2001 Insurance 52

Beyond Philosophy

MAY 17, 2016

In preparation for Customer WinBack , my 2001 book on customer loss and recovery co-authored with Jill Griffin, we conducted original research among purchasing agents and sales/marketing managers to better understand the essential value delivery perceptual differences between customers and suppliers.

2001 74

2001 Consulting Sales Customers 74

ShepHyken

FEBRUARY 18, 2024

Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Will AI Take Over Customer Service? by Shep Hyken (Enghouse Interactive) The future is now. Science fiction has become reality. Back in 1968, almost five decades ago, Arthur C.

2024 67

2024 Article Customer Service Net Promoter Score 67

CSM Magazine

MARCH 20, 2024

Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001.

2001 52

2001 Customer Experience Contact Center Competitive Advantage 52

Innovative CX

FEBRUARY 13, 2020

Miller originally published in 2001. I enjoy re-reading business books of the past that I used to aid in my professional development at some point in my career. In searching the archives, I found the book QBQ! The Question Behind the Question , written by John G.

Customer Experience 52

Customer Experience 2001 Books Customer Service Representative 52

BirdEye

MAY 17, 2023

Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives. Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” Apple’s ingenious product line embodies its commitment to introducing revolutionary solutions.

Innovation 98

Innovation Sports 2001 Customer Centricity 98

Help Scout

JUNE 24, 2021

Kayako originally set out in 2001 to make a more usable help desk. Finally, they even have some AI options you can take advantage of for self-service, though that feature is also limited to the highest-tier plan. Price : Starting at $20 per agent per month. Since then, they’ve continued to add to their product.

Omnichannel 85

Omnichannel 2001 Connections Sales 85

Beyond Philosophy

JUNE 1, 2023

When I started working in Customer Experience in 2001, people hadn’t thought about the experience economy, the customer experience, or anything else in this area. However, understanding the context in which your customer has your experience is critical to your customer strategy. Context is everywhere.

Call Center 78

Call Center 2001 Retail Workshop 78

Gainsight

OCTOBER 19, 2018

While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. If you don’t work in or closely with the data science space, the term can sound like something out of a science fiction world.

Customer Success 100

Customer Success 2001 Customers Insights 100

Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. Original Article by Mila D’Antonio. I joined the company seven years after founders Don Peppers and Martha Rogers PhD envisioned, evangelized, and popularized the concept of one-to-one relationships.

Customer Experience 52

Customer Experience 2001 Average Handle Time Omnichannel 52

PeopleMetrics

FEBRUARY 13, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Collecting feedback continuously on the customer experience will give you the information you need to know which touch points are working and which ones need change. Listen to your customers!

Airlines 66

Airlines CEM 2001 Travel 66

COPC

JUNE 28, 2016

I have been buying shoes from Zappos.com since 2001. This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer experience. This story is from Judi Brenstein, vice president, COPC Inc.

2001 46

2001 Travel Customer Satisfaction Customer Expectations 46

Eptica

MARCH 31, 2016

Since 2001 Eptica has evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to emails, Twitter, Facebook and web chat.

Customer Service 49

Customer Service 2015 Entertainment Fashion 49

Comm100

JULY 12, 2018

Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey. Arnold Schwarzenegger uttered these iconic words in Terminator, and it’s the image of robots running havoc that is most often in people’s minds when they think of machine intelligence and AI. Regardless of how you slice it, AI has got a reputation.

Article 55

Article 2018 Customer Service 2001 55

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while.

Contact Center 68

Contact Center Call Center 2001 Download 68

Oracle

MAY 4, 2018

In 2001, he was training with the Los Angeles Dodgers when he ended his career due to an injury. Morris kept his side of the agreement: he went through a series of tryouts that led him to the minor league. He worked his way up and landed a contract with the Tampa Bay Devil Rays, and in 1999, he joined the major leagues at age 35.

Customer Service 40

Customer Service 2001 Sports Poor Customer Service 40

Strativity

JANUARY 6, 2023

Since 2001 (when the brand borrowed a tactic from the Ritz Carlton ), Chick’s employees have been encouraged to say “my pleasure” whenever they are thanked by a customer—and the brand is now associated with that sunny response (which is even printed on its merchandise). Not only is Chick-fil-A, which had $16 billion in sales and $5.8

2001 52

2001 Omnichannel Consumers Brands 52

ClearAction

MARCH 20, 2020

Then we had a triple crisis in 2001: dot-com bubble burst, Y2K aftermath, and 9-11. The scales and factors they used were apples and oranges, so to speak. It wasn’t possible to merge them into a single, simple report for each General Manager.

Customer Centricity 62

Customer Centricity 2001 Voice of Customer Customers 62

Daniel Group

NOVEMBER 10, 2019

Ambrose joined the company in 2001 and said they have increased their loyal clients by a factor of six. I was recently talking with the company’s president, Ambrose Dittloff, and he made mention that nearly all of their backlog was with very loyal developers (repeat projects over many years).

Loyalty 40

Loyalty 2001 Blog Management 40

Daniel Group

DECEMBER 19, 2019

Ambrose joined the company in 2001 and said they have increased their loyal clients by a factor of six. I was recently talking with the company’s president, Ambrose Dittloff, and he made mention that nearly all of their backlog was with very loyal developers (repeat projects over many years).

2019 52

2019 2001 B2B 2015 52

Daniel Group

DECEMBER 19, 2019

Ambrose joined the company in 2001 and said they have increased their loyal clients by a factor of six. I was recently talking with the company’s president, Ambrose Dittloff, and he made mention that nearly all of their backlog was with very loyal developers (repeat projects over many years).

2019 52

2019 2001 B2B 2015 52

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Tangible value.

2001 52

2001 2007 Leadership Consulting 52

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Tangible value.

2001 52

2001 2007 Leadership Consulting 52

Beyond Philosophy

DECEMBER 2, 2021

I still remember back in 2001 when Cadillac used Rock and Roll by Led Zeppelin in their commercial. Consider how firms leverage nostalgia. In some cases, the nostalgia creates a halo effect. For example, car commercials use songs that appeal to their target customers.

Presentation 88

Presentation Entertainment 2001 Consulting 88

Avaya

JUNE 1, 2017

And with the majority of stadiums built prior to 2001, when the first tech bubble popped, it’s logical to assume there are several facilities that aren’t equipped to handle this sort of bandwidth. The game day experience—communications, ticketing, merchandising, socializing—needs a robust grid to run on. At Super Bowl LI, fans used over 11.8

Sports 50

Sports Technology Engagement 2001 50